ComfyGO Phoenix Carbon Fiber Electric Wheelchair

The ComfyGo Phoenix Carbon Fiber Folding Electric Wheelchair is your ultimate travel companion. Weighing just 27 lbs, this portable wheelchair supports up to 286 lbs and has an 18.5" wide seat for comfort. It features two 250W brushless silent motors for smooth, quiet operation and can travel up to 25 miles with dual batteries. The batteries are airline-approved, and the wheelchair folds easily for storage or transport, making it practical for daily use and travel.

Precise Control and Seamless Mobility with the Phoenix Wheelchair

Smooth Performance and Easy Terrain Navigation with the Phoenix Wheelchair

Airline and Cruise Approved for Easy Travel

Phoenix Carbon Fiber Electric Wheelchair Essential Features

---

Phoenix Carbon Fiber Electric Wheelchair Features and Benefits

---

• Lightweight (27 lbs) – Easy to carry and store, ideal for travel and everyday use.
  
  
• Carbon Fiber Frame – Strong and durable material, offering long-lasting performance without unnecessary weight.
  
  
• Powerful Dual Motors – Smooth, quiet operation across various terrains for confident navigation.
  
  
• 360° Joystick with LCD Display – Precise control and clear, real-time information for effortless mobility management.
  
  
• Extended Range – Travel up to 25 miles on a single charge for greater freedom and independence.
  
  
• Airline and Cruise Approved – Ready for hassle-free travel on planes and cruises.
  
  
• Quick-Release Battery – Easily removable batteries for convenient charging and travel.
  
  
• Versatile Terrain Handling – Navigate ramps, grass, gravel, and more with ease.
  
  
• Comfortable Seating – Designed for long-lasting comfort during extended use.
  
  
• Compact and Foldable – Folds easily for storage and transport, fitting in car trunks and tight spaces.

---

Phoenix Carbon Fiber Electric Wheelchair Document

---

ComfyGO Phoenix Manual

---

Phoenix Carbon Fiber Electric Wheelchair Specification

---

Parameters	Specifications
Capacity
Max Loading Weight	286 lbs
Weight
Net Weight with Battery	35 lbs
Frame Weight	26 lbs
Weight Without Battery	29 lbs
Range
Range	Up to 15.5 miles
Dimensions
Overall Dimensions	35”x22.5”x34”
Folded Dimensions	3“x8.5”x27”
Seat Height (from Ground)	18"
Armrest Height (from Seat)	8"
Backrest Height	16"
Performance
Max Speed	4 mph
Motor	2 * 250W (500W) Brushless
Climbing Angle (Max Degrees)	6°
Max Safe Slope	6°
Static Stability	6°
Brake	Intelligent Electromagnetic
Material
Battery	2x 24V * 6.6 AH Li-ion
Battery Charge	AC 100-240V, 50 Hz, 1.5-5A
Battery Charge Time	6-8 hours
Additional Features
Airline and Cruise Approved	Yes
Turning Radius	≤35.5"
Reversing Width	≤49"
Front Wheel Diameter	6"
Rear Wheel Diameter	10"
Seating Area Width	18.5"
Cushion Size	17" x 16"
Controller Type	Detachable All Direction LCD Joystick
Tire Pressure	30 Psi

---

Warranty

---

• The Phoenix comes with a standard 1-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.

---

ComfyGO Phoenix Carbon Fiber Ultra Electric Wheelchair FAQ

---

1. Can I turn my wheelchair on or turn off with the remote control?
   No. The wheelchair’s power must be turned on before the remote control is turned on. This allows the controller to pair with the chair.
2. Does my wheelchair arrive fully assembled?
   Your wheelchair will arrive almost fully assembled. When your wheelchair arrives, you'll need to attach the remaining parts.
3. Can my wheelchair go on an airplane or cruise?
   Yes. The 6.6AH (158.4WH) lithium-ion battery is travel approved by most major airlines and cruise lines. Before travelling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations.
4. I’ve run out of battery. Can I push my chair?
   Yes. The wheelchair can operate like a manual wheelchair. To do so, make sure the power is off, then disengage both motors by pulling the levers on each motor to the unlocked position. Doing this will set your wheelchair to free wheel mode.
5. Does my remote control come paired with my chair?
   Yes. The remote control comes paired with your chair. If your remote loses its pairing, please click here https://www.youtube.com/watch?v=BfzfnSPWqNA to watch a video tutorial on how to pair your remote. If you are still having difficulties pairing your remote, please contact us at (307) 243 4414, support@firstclassmobility.com, or use the LET’S CHAT! feature on our website, https://firstclassmobility.com.
6. Can I silence the beeping sound my wheelchair makes while reversing?
   Yes. To remove the beeping noise, press the (+) key on the controller until you reach the top speed, then hold the button down until you see the amber light in the middle of the display. Quickly press the horn button and the beeping will stop. Repeat these steps if you want the beeping sound back.
7. Does the armrest raise?
   Yes. Both armrests can raise to allow an easier exchange or to make it easier to push your chair closer to a table.
8. How do I charge the battery?
   The lithium-ion battery can be charged through the joystick controller or directly on the battery. The charge time for an empty battery is 6-8 hours. If your battery has a partial charge, the charge time will be less. When the battery is fully charged, unplug the charger from the battery and unplug it from the power outlet.
9. Can I install my controller on either side of the wheelchair?
   Yes. The controller will be set up on the right side of the wheelchair, but it can be easily moved to the left side.
10. Does my wheelchair come with a warranty?
    Yes. The Phoenix wheelchair comes with a standard 1-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.
11. Can I use my wheelchair on dirt and grass?
    Yes. The Phoenix can traverse low grass and compacted dirt with ease.
12. Where can I find the serial number of my wheelchair?
    The serial number can be found in three places: on the frame near the footrest, in the product manual, and on the box the wheelchair was shipped in.

Warranty Information

The Phoenix comes with a standard 1-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.

An optional ComfyGO Care warranty can provide up to 2 years of coverage for batteries and electronics. An optional ComfyGO Care+ warranty can be purchased to provide up to 3 years of coverage for batteries and electronics. ComfyGO Care and ComfyGO Care+ can be purchased within 90 days of your delivery date.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
• Assured Comfort
• Circle Specialty
• Charme Tech Sleepstar
• Dawn House
• Discover Your Mobility
• Green Transporter
• Immersus
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattress
• Supracor
• Journey - The Perfect Sleepchair (custom made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Wheelchair Cushions / Support Surfaces
• Specificied Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Missed Delivery and Return Policy

In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:

• A 25% restocking + Handling Fees
• Outbound and return shipping costs associated with the delivery attempt.

We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products sold by us are covered under the manufacturer’s warranty from the date of purchase. Warranty terms vary by manufacturer; please refer to individual product pages for specific details.

If an item arrives damaged, it must be reported immediately upon delivery for assistance. After the return period, any issues or defects must be addressed directly with the manufacturer under their warranty terms.

We are happy to assist by providing proof of purchase and warranty details, but we are not responsible for repairs, replacements, or warranty claims after the return period. Manufacturer warranties generally cover defects in materials or workmanship but do not cover damage from normal use, wear, and tear, or improper handling.. 

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.