MOGO Mobility Warranty & Return Policy

Effective June 1, 2026

MOGO Mobility provides limited warranty coverage on eligible mobility products, including qualifying models previously sold under Discover Your Mobility (DYM).

Manufacturer's Limited Warranty

Component

Warranty Coverage

Structural Frame Components

10 Years Limited Warranty

Motors, CPU & Joystick

24 Months Limited Warranty

Battery & Charger

18 Months Limited Warranty

Armrests, Footrests, Anti-Tipper Bar/Fork, Caster Forks & Power Seat Actuator

14 Months Limited Warranty

Upholstery, Armrest Pads, Footrest Mats, Tires, Plastic Shrouds, Fenders, Hardware & Other Wear Components

3 Months Limited Warranty

Warranty Terms & Conditions

Warranty coverage begins on the original delivery date unless otherwise specified or required by law.

The warranty applies to the original purchaser and is non-transferable.

Proof of purchase and the product serial number are required for warranty claims.

All warranty claims are subject to review and approval by MOGO Mobility.

Approved warranty claims include eligible replacement parts at no charge.

Shipping, technician visits, repair services and handling fees are not covered under the manufacturer's standard warranty.

Replacement or repaired components remain covered for the balance of the original warranty period.

Warranty Exclusions

The limited warranty does not cover damage caused by misuse, abuse, accidents, negligence, improper maintenance or storage, unauthorised modifications or repairs, exceeding the product's weight capacity, or failure to follow the manufacturer's instructions.

Normal wear and tear is not considered a manufacturing defect.

How to Submit a Warranty Claim

To request warranty assistance, contact First Class Mobility or MOGO Mobility with the following information:

Original proof of purchase.

Product serial number.

Description of the problem.

Photographs or videos showing the reported defect, where requested.

MOGO Mobility will review the submitted information and determine whether the claim qualifies for warranty coverage.

Eligible claims submitted before the warranty expires may qualify for an additional 60 calendar days for processing. This does not extend the warranty period for new claims.

MOGO Mobility Return Policy

30-Day Return Window: Returns requested within 30 days of delivery may qualify for a refund, subject to manufacturer review and approval.

Restocking Fee: Eligible unused products returned in their original packaging may incur a restocking fee of up to 25%.

Return Shipping: Customers are generally responsible for outbound freight and return shipping costs.

Product Condition: Returned products must be inspected. Missing accessories, damage or signs of use may result in additional deductions.

Open-Box Products: Open-box items are non-returnable under the manufacturer's standard policy.

Hygiene Items: Certain seating cushions, pads and related accessories are non-returnable unless shipped in error.

Refund Processing: Following receipt, inspection and approval, refunds may take up to two weeks to be issued.

Returns must be authorised before products are shipped back. Manufacturer return conditions do not limit any rights customers may have under applicable law.

Previously Branded Discover Your Mobility Products

The following DYM models are eligible for the same MOGO warranty and return policy for purchases made on or after June 1, 2026:

Air Hawk, Eagle, Electra 7, Falcon, Helium C-02, Matrix Ultra 2, Phoenix, Pegasus, Pegasus Plus HD and Optimus.

Manufacturer Contact Information

MOGO Mobility Inc.

2150 Northmont Parkway, Suite P
Duluth, GA 30096, USA

Email: dealers@mogo-mobility.com
Phone: 1-866-868-9694

This summary reflects MOGO Mobility's manufacturer warranty and return terms effective June 1, 2026. Warranty coverage is subject to the manufacturer's complete policy and applicable consumer protection laws.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be canceled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellation requests made within 24 hours of placing an order may be approved at our discretion. Requests made after 24 hours may also be considered but may be subject to applicable cancellation, payment processing, or restocking fees.

Payment processing fees incurred when an order is placed may be nonrefundable, including where a cancellation is approved. Orders that have already been processed, paid for, or committed to a manufacturer or supplier, including preorders and custom orders, may not be eligible for cancellation.

Any applicable fees will be communicated before the cancellation is finalized. Nothing in this policy affects your statutory rights.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be canceled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and Mattresses + Overlays

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs
  

• Commode and bathroom equipment

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Missing Items & Free Accessories

Please inspect your order upon delivery and report any missing items, parts, or accessories within 14 days.

Claims reported after this period may be difficult to verify and will be reviewed on a case-by-case basis.

Free or promotional accessories are subject to availability and may be changed, discontinued, or substituted where appropriate.

Please see our Shipping Policy for full details.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.