Are you searching for an advanced therapy mattress system? The Dolphin Fluid Immersion Simulation (FIS) System By Joerns Healthcare is an advanced therapy system designed to provide state-of-the-art pressure redistribution by simulating the effects of a body immersed in a fluid medium. It can handle patients from 500lbs up to 1000lbs depending on the model.
The Dolphin FIS Mattress System automatically analyzes the patient’s body shape, weight, and pressure points as they lie on the surface. It then adjusts in real-time to create a personalized support level, simulating a near-weightless, floating-like experience that reduces pressure and enhances comfort.
Why Dolphin FIS Provides Superior Wound Care
Pressure ulcers affect 39% of patients in hospitals and long-term care facilities. The Dolphin Fluid Immersion Simulation (FIS) System offers an innovative solution by addressing one of the main causes of wound formation—soft tissue strain from traditional support surfaces.
A Smarter Approach to Pressure Relief with Dolphin Fluid Immersion Mattress
Unlike conventional mattresses that force the body to conform to a flat surface, Dolphin adapts to the body. Using advanced algorithms and a microprocessor, the system automatically adjusts to each patient’s unique 3D body shape, ensuring optimal support and pressure redistribution.
How Dolphin Fluid Immersion Simulation Mattress System Works
The fluid immersion simulation mattress uses smart technology to adjust the surface based on each patient’s body shape. It automatically sets the right support levels to create a floating-like experience for better pressure relief and comfort.
Simulates Floating – The system continuously calculates and adjusts the support surface to create a near weightless state, reducing pressure points.
Real-Time Adjustments – As the patient moves, Dolphin monitors and adapts, maintaining consistent support without manual intervention.
Effortless Operation – Caregivers simply turn on the system, and it does the rest—eliminating the need for complex training and reducing workload, allowing more focus on patient care.
The Dolphin Fluid Immersion Simulation (FIS) System includes:
Dolphin Advanced Support Surface – A specialized therapy mattress that fits most bed frames and redistributes pressure like floating in water.
Dolphin AutoVector Control Module – A smart processor that adjusts the mattress in real-time for optimal support.
Proprietary Software – Automatically customizes pressure relief based on the patient’s body to improve comfort and healing.
The V-Matt Therapy Mattress
The V-Matt Therapy Mattress keeps patients comfortable and protected. It has an air-filled safety layer that prevents sinking if the power goes out for too long. The edges are extra padded with the CairEdge feature, making it softer and safer when getting in and out of bed. Designed for step-deck bed frames, this mattress provides reliable support and pressure relief for better care.
Features & Benefits
✅ Advanced Pressure Redistribution – Reduces high-pressure points, lowering the risk of skin damage. ✅ Maintains Near-Normal Blood Flow – Supports circulation for faster healing and improved tissue health. ✅ Minimizes Tissue Deformation & Shear – Protects delicate skin and underlying structures. ✅ Promotes Comfort & Well-Being – Creates a stable, temperature-balanced microclimate. ✅ Supports Faster Recovery – Ideal for patients at high risk of pressure injuries or post-surgical recovery. ✅ Reduces Caregiver Workload – Fully automatic adjustments minimize the need for manual repositioning, allowing caregivers to focus on overall patient care. ✅ Easy Integration – Compatible with most standard bed frames, making it a versatile solution for hospitals and home care settings. ✅ Quiet & Efficient Operation – Designed for minimal noise and energy use, ensuring a peaceful environment for both patients and caregivers.
Clinical Use
The Dolphin FIS System helps prevent and heal pressure ulcers (up to Stage 4) by reducing tissue strain and improving blood flow. It is also effective for patients recovering from post-operative flaps and grafts.
This system is ideal for patients who cannot be turned or repositioned due to medical conditions or when these movements could cause harm. It may also be used for spinal cord injury patients, once their condition is stabilized and approved by a physician.
Note: Clinical guidelines from Joerns should be used as recommendations, with final decisions made by healthcare professionals based on each patient’s needs.
Product Inclusion
Dolphin (FIS) Standard System
Including 35" x 82" x 10" Mattress and Dolphin AutoVector Control Unit
Dolphin (FIS) Standard Wide System
Including 42" x 82" x 10" Mattress and Dolphin AutoVector Control Unit
Dolphin (FIS) Bariatric System
Including 48" x 82" x 10" Mattress and Dolphin AutoVector Control Unit
Dolphin (FIS) V-Matt System
Including 35" x 88" x 10" Mattress and Dolphin AutoVector Control Unit designed as replacement systems for Step Deck beds
Note: This mattress system does not include a bed. Please check our Joerns Healthcare or Homecare Bed collection to find a compatible bed frame. For complete set visit here, DolphinCare FIS Integrated Bed System.
The Dolphin Fluid Immersion Simulation (FIS) System provides a 2-year warranty on the mattress and its electronic components (compressors, valves, circuit boards, hoses, and couplers). The warranty covers defects in materials and workmanship under normal use but does not cover damage from misuse.
Product Video
Order Acknowledgment
Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.
Payment Authorization Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.
Stock Verification After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:
An estimated restock date
Alternative products
A full refund upon request
Order Updates You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.
Order Cancellation Policy
We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:
Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.
If you need to cancel your order, please contact us as soon as possible to avoid additional fees.
Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.
Refunds and Returns.
All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.
If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.
Returns
You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:
Be in unused condition
Be returned in its original packaging
Include all parts, accessories, and documentation
Products manufactured by these Vendors are Non-Returnable:
Company List
AFIKIM
Amico (custom order)
Assured Comfort
Circle Specialty
Charme Tech - StarSleep
Costcare
Dawn House
DeBug
Discover Your Mobility
Green Transporter
Handicare
Hooga Health
Immersus
Joerns Healthcare
Medacure Inc
ObboMed
Pushpak Motors
Prius Healthcare
Pro Active Medical & Protekt Aire
ROHO
Scoota Trailer
SleepSafe Beds
Span America Mattresses
Supracor
Journey Health - The Perfect Sleepchair (custom-made to order)
Wellell
Vipamat
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
Adjustable Beds
Hospital Beds - (cannot be returned - special order item)
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.
Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.
Please Read the Following
When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.
Damages
Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.
Missed Delivery and Return Policy
IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:
A 25% restocking and handling fee
Outbound and return shipping costs
To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Warranty
All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.
Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.
We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Dolphin FIS System User Manual