Dolphin Pediatric FIS Mattress - Advanced Pressure Relief for Young Patients by Joerns Healthcare

How can you keep pediatric patients comfortable and protected? The Dolphin Pediatric Fluid Immersion Simulation (FIS) Mattress System by Joerns Medical Care is a high-tech mattress that helps prevent and heal wounds by simulating the feeling of floating in water, this advanced system reduces pressure on the body, improves blood flow, and boosts oxygen delivery to tissues. It automatically adjusts to each child's weight, shape, and movements, providing personalized support without manual changes. This makes it an excellent choice for hospitals and care facilities, ensuring better comfort and healing for young patients.

Advanced Therapeutic Mattress for Pediatric Care

The Dolphin Pediatric Fluid Immersion Simulation (FIS) System is a specialized therapeutic mattress designed to provide advanced pressure relief and comfort for children weighing between 5 and 300 pounds. For safety, pediatric patients should always be positioned in the center of the mattress, lying parallel to its length to ensure proper support and effectiveness.

How It Works

The Dolphin FIS System employs sophisticated algorithms and an integrated microprocessor to continuously adapt the mattress surface to each patient’s unique body shape and weight. By making precise adjustments, it replicates the feeling of floating in fluid, providing optimal pressure relief and support without requiring manual intervention.

Product Options and Inclusion

Note: The Pediatric FIS mattress system does not include with the bedframe or the crib frame.

Features and Benefits

• Advanced Pressure Relief – Simulates the feeling of floating in water to minimize pressure on the body
• Automatic Adjustment – Adapts to each patient’s weight, shape, and movements without manual input
• Improved Blood Flow – Helps maintain near-normal circulation to enhance healing and prevent wounds
• Enhanced Oxygenation – Reduces soft tissue deformation, optimizing oxygen delivery to tissues
• Wound Prevention & Treatment – Ideal for preventing and managing pressure injuries in pediatric patients
• Quiet & Efficient Operation – Runs smoothly with minimal noise for patient comfort
• Battery Backup – Includes a 12-hour backup to ensure continuous operation during power outages
  

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Documents

Dolphin Pediatric FIS Mattress System User's Manual

Dolphin Pediatric FIS Mattress System Brochure

Dolphin Pediatric (FIS) Therapy System Specifications

Warranty Information

The Dolphin Pediatric FIS Mattress System comes with a 2-year warranty on both the mattress and its electromechanical components, including compressors, valves, circuit boards, hoses, and couplers. This warranty covers defects in materials and workmanship under normal use but does not cover damage caused by improper use.

Product Video

Warranty Information

The Dolphin Pediatric FIS Mattress System comes with a 2-year warranty on both the mattress and its electromechanical components, including compressors, valves, circuit boards, hoses, and couplers. This warranty covers defects in materials and workmanship under normal use but does not cover damage caused by improper use.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for eligible products.

Approved returns are subject to:

• A 25% restocking fee

• Non-refundable outbound shipping

• Non-refundable white-glove delivery charges (if applicable)

After 7 days, and up to 14 days from delivery, eligible products may be exchanged only.

After 14 days, all sales are considered final.

Returned items must be unused, in original packaging, and include all components and documentation. Return shipping costs are the customer’s responsibility.

To request a return, please email:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility accessories

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.