Introducing the Selectis Hoverheel Heel Protector by Emerald Supply, designed to speed up recovery from foot and heel injuries while enhancing hygiene. Made from antimicrobial materials and soft fabric, this heel protector reduces bacteria and mold, ensuring a cleaner and cooler experience. Its open-air design and easy-to-clean properties help keep feet dry and comfortable, making it an ideal choice for both home and professional settings.
Comfortable and Adjustable Support
The Selectis Hoverheel features two adjustable straps that allow for a customized fit, providing effective pressure relief and support. Its gentle, friction-free surface minimizes soreness and irritation during movement, and its breathable design accommodates an ice pack for added relief. Simply insert a compatible hot/cold pack to ease swelling or discomfort, adjust the straps for a secure fit, and enjoy uninterrupted use.
Features and Benefits
Elevated and Cushioned Design: The extended design raises the heel above an air cavity, reducing pressure and promoting air circulation to enhance healing.
Adaptable Strap: Can be secured in two positions, with the lower position controlling dorsiflexion for customizable support.
Anti-Microbial Fabric: Prevents bacterial growth, improving hygiene and reducing the risk of infections.
Soft Velvet-Like Cloth: Shields the skin from friction and shear, offering superior comfort and reducing irritation.
Foam-Cushioned Sides: Protects the lateral and medial malleoli from pressure, ensuring extra comfort and support.
Removable Gel Insert: Reduces pressure beneath the ankle and helps keep the foot cool for added comfort.
The manufacturer guarantees its products to be free from defects in material and workmanship under normal use for the periods listed below. If a defect is found, the customer must notify the manufacturer immediately. The manufacturer will either repair or replace the defective part, requiring the return of the faulty item to process the claim. Costs for installation and shipping of replacement or repair parts are the customer's responsibility. The warranty does not cover damage from neglect, accidents, abuse, improper installation, or modifications made without the manufacturer's approval. No additional warranties, including implied warranties of merchantability or fitness for a specific purpose, are provided.
Warranty Periods:
Welds: 15 years
Electrical & Mechanical Components: 5 years
Other Components: 1 year
Order Processing
Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.
Stock availability is confirmed after purchase:
In stock: Your order will be prepared and shipped.
Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.
Returns
Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.
After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.
Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.
Condition of Returns
Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.
Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.
Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.
Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.
If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.
Final Sale Items
The following categories are non-returnable and non-refundable:
Beds and mattresses
Batteries and chargers
All lifts (residential, vehicle, and patient lifts)
Lift chairs, geri chairs, and patient room chairs
Wheelchair cushions, support surfaces, and slings
Mobility accessories
Red light therapy devices
All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here .
Defective or Damaged Items
If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.
A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.
If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.
Damage not reported within 24 hours may not be eligible for a claim.
Missed Deliveries & Refused Shipments
Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand. We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.
After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.
Chargebacks & Disputes
If you experience any issues with your order, please contact us first so we can assist.
By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.
Agreement & Disclaimer
By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.
All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.
