Limited Lifetime Warranty
Because Flexabed builds every bed by hand, we stand behind our product with a great warranty.
This warranty covers the entire bed, each and every component and design feature (even the mattress!), without exception.
BEST OF ALL
Our warranty is even transferable. It’s not limited to the person who purchases the bed. So if you sell or give the bed to someone else, it remains under warranty.
This warranty does not apply to any product subjected to customer misuse, electrical surges, damage in transit or handling by the delivering agent unless the customer signs the bill of lading with damages noted, or which, in the opinion of Flexabed, has been altered or repaired by an unauthorized representative in any way that affects the reliability or detracts from the performance of the product.
Replacement parts are warranted for the unexpired balance of the original warranty period.
This warranty does not include responsibility for transportation or handling expenses except those specified. The foregoing is in lieu of all other warranties, expressed, implied, or statutory.
Flexabed neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with the sale of this product. In the unlikely event that critical repair components become impossible to acquire after the 5th year and a repair cannot be made, Flexabed will offer an “in-lieu of” discount of 33% off the MSRP that is in effect at that time toward the purchase of a new mattress or articulating base unit.
In order to prove a defect in materials or workmanship, the customer will be expected to provide pictures and/or video as prescribed by Flexabed service personnel in order to prove the defect is not normal wear and tear on the product.
If you experience any problem with your Flexabed at any time, regardless of the stage of your warranty, please contact us, and we will make every effort to help you.
MOTORS AND LIFTING MECHANISM
• During the first 12 months after purchase, Flexabed will provide in-home parts and labor at no charge. All parts will be shipped via UPS ground. Any expedited charges must be paid by the customer.
• After the first year, any part may be purchased from the factory or sent to the factory freight prepaid by the customer for repair, reconditioning, or replacement at the factory’s option for a $100.00 fee plus any shipping charges incurred to ship the part back to the customer.
MATTRESS AND UPHOLSTERED BASE
• During the first 12 months after purchase, Flexabed will provide in-home repairs or replacement at the factory’s option at no charge, provided the defect is demonstrated to be a defect in materials or workmanship and is more than normal wear and tear.
• After the first year of purchase, the mattress and or the upholstered base may be sent to the factory freight prepaid by the customer for repair, reconditioning, or replacement at the factory’s option for a $100.00 fee, and will be returned freight collect at the customer’s expense.
Note – If the mattress shows unmistakable signs of abuse or wetting, the warranty is void, and you will have the option to have it returned to you as-is, freight collect, or discarded.
Order Processing
Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.
Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.
If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.
If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.
Returns
Returns are accepted within 7 days of delivery for eligible products.
Approved returns are subject to:
After 14 days, all sales are considered final.
Returned items must be unused, in original packaging, and include all components and documentation. Return shipping costs are the customer’s responsibility.
To request a return, please email:
support@firstclassmobility.com
Pre-Orders & Backorders
Some products may require advance reservation to secure manufacturer inventory.
Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.
Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.
Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.
Final Sale Items
Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:
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Beds and mattresses
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Batteries and chargers
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All lifts (residential, vehicle, and patient lifts)
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Lift chairs, geri chairs, and patient room chairs
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Wheelchair cushions, support surfaces, and slings
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Mobility accessories
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Red light therapy devices
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All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here .
Defective or Damaged Items
If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.
A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.
If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.
Damage not reported within 24 hours may not be eligible for a claim.
Missed Deliveries, Refused Shipments & Incorrect Addresses
Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.
If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand and product.
We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.
After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.
Payment Disputes
If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.
In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.
Agreement
By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.
Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.
