Luggie Golden Elite: Enhance Your Luggie Experience

The Golden Elite model takes your Luggie experience to new heights, offering a 320 lbs weight capacity for added strength and stability. With enhanced comfort, durability, and advanced technology, this scooter is perfect for those seeking a premium mobility solution. Whether navigating everyday spaces or traveling, the Golden Elite ensures smooth and reliable performance for all your mobility needs.

Luggie Golden Power of Omni Suspension

The Luggie Golden innovative Omni suspension system takes your ride to the next level by increasing ground clearance, allowing you to navigate uneven surfaces with confidence. This upgrade ensures a smoother journey, making it easier to explore different terrains without obstacles holding you back. With Omni suspension, you get a more comfortable and reliable experience, giving you the freedom to travel with ease and comfort, no matter where your path leads.

---

Luggie Golden Elite All Specifications

---

Warranty Information

• 3-Year Structural Frame Warranty: Covers the scooter frame for 36 months with normal use.
• 1-Year Warranty on Motor, Transaxle, Brake Assembly, and Electrical Components: Covers the motor, transaxle, brakes, and electronics for 12 months with normal use.
• 1-Year Lithium Battery Warranty: Covers the lithium batteries for 12 months with normal use.
• 30-Day Limited Warranty on Plastic Parts: Covers plastic parts like the tiller clamp, chassis hooks, and lever for 30 days with normal use (excluding electrical parts and motor).

WARRANTY TERMS:

Keep your serial number handy; it’s located on the front frame under the chassis cover. The scooter's frame is covered for 36 months from the purchase date against defects in materials or workmanship, while electronic components are covered for 12 months. This warranty is in addition to your legal rights. Parts replaced or repaired under this warranty will be covered for the remaining warranty period. It applies ONLY to parts supplied or approved by your Authorized Luggie Dealer, and it is not transferable due to the individualized nature of this product. For more details, please refer to your warranty sheet.

BATTERY WARRANTY:

The battery that comes with your Luggie has a limited 12-month warranty against material defects and workmanship. Any faults due to manufacturing issues usually appear within a few weeks. Battery performance depends on how often you use the scooter and charge the battery. Some decline in performance and range is normal due to wear and tear, misuse, or accidental damage, in which case the warranty will not apply. Users with busy lifestyles, higher weight, or specific conditions may wear out their battery during the warranty period due to heavy use. The battery has a set number of discharge cycles, meaning more use can shorten its lifespan.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be canceled once processing begins

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain Scooters and Wheelchairs

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase
• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.