SPAN Geo-Mattress Ultra Max Foam Mattress

Geo-Mattress UltraMax Non-Powered Pressure Relief System by Span America

The Geo-Matt top surface offers several key benefits to users. Its segmented design reduces shear by minimizing friction between the mattress and the skin, helping to prevent tissue damage. The over 800 individually-articulating cells evenly redistribute pressure, which reduces the risk of pressure injuries and provides comfort for patients with limited mobility. Additionally, the surface helps prevent heat and moisture buildup, maintaining a dry and comfortable environment that reduces the risk of skin irritation or breakdown.

Ultra Max 3-Dimensional Zoning Core Design

The 3-Dimensional Zoning core design in the UltraMax provides anatomically-calibrated support and immersion, helping to improve overall pressure redistribution. This feature ensures that the mattress conforms to the body’s natural shape, offering targeted support where it's needed most. By adapting to the body’s contours, it helps alleviate pressure points, reduce the risk of pressure injuries, and provide a more stable and comfortable surface for patients.

Geo-Mattress Ultra Max Two-Way Heel Protection

The Two-Way Heel Protection feature uses segmented breathable viscoelastic foam to cradle the heel, providing enhanced protection and reducing the risk of pressure ulcers in this vulnerable area. The Gentle Heel Slope redistributes pressure away from the heel and to the more pressure-tolerant lower legs, ensuring that pressure is more evenly spread across the lower body.

Geo-Mattress Ultra Max Transfer Zone Cover Design

The Shear Transfer Zone design adds an extra layer of protection against shearing forces, complementing the Geo-Matt segmented top surface. Located on the underside of the bi-directional stretch cover, silicone-coated fabric bands minimize shear by preventing key areas like the heels, sacrum, and scapula from digging into the surface.

The design also helps "glide" the user back into position after head-of-bed (HOB) elevation and protects against micro shear, macro shear, and rotational shear. By transferring shear forces to more resilient anchor points, it provides enhanced patient stability and reduces the risk of skin damage.

Geo-Mattress Ultra Max Features and Benefits

• UHP 500 Torso Section: Provides targeted, long-lasting support, enhancing comfort and reducing the risk of pressure injuries, particularly for high-risk patients.
• 3-Dimensional Zoning Core Design: Conforms to the body’s shape for anatomically-calibrated support, improving pressure redistribution and promoting better circulation.
• Segmented Top Surface: Reduces friction and shear by minimizing skin-to-surface contact, preventing tissue damage and promoting skin health.
• Over 800 Individually-Articulating Cells: Evenly distributes pressure, reducing risk of pressure injuries while offering enhanced stability for patients with limited mobility.
• Shear Transfer Zone: Minimizes shear forces on vulnerable areas like the heels, sacrum, and scapula, reducing skin breakdown and promoting healing.
• Heat and Moisture Buildup Prevention: The surface helps maintain a dry environment, reducing the risk of skin irritation and pressure ulcer formation.
• Two-Way Heel Protection: Provides specialized protection for the heel, redistributing pressure to more tolerant areas of the lower legs, and preventing heel ulcers.
• Gentle Heel Slope: Redistributes pressure away from the heels, reducing pressure ulcers and promoting healthier skin in vulnerable areas.
• Firm Perimeter: Enhances edge stability, ensuring safer entry and exit from the bed and providing added fall prevention support.
• Recessed Deck Model: Offers safety and stability in recessed deck beds by ensuring proper patient positioning, reducing the risk of falls, and enhancing patient comfort.

Geo-Mattress Ultra MaxDocuments

Geo-Mattress Ultra Max Product Brochure

Geo-Mattress Ultra Max Selection Guide

Geo-Mattress Ultra Max Specification

Geo-Mattress Ultra Max Warranty Information

• The Geo-Mattress Ultra Max comes with a 8-year warranty on all components (non-prorated)

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.