Human Care Nexus One Rollator

Human Care neXus oNe Foldable Rollator – Ultra-Slim, Cable-Free Folding Walker for Indoor Use

Tired of struggling to maneuver through narrow hallways, cluttered rooms, or tight store aisles? The Human Care neXus oNe Rollator is built for people who need a compact and agile walking aid without compromising stability or support. Whether you’re moving through your home, shopping center, or airport terminal, the neXus oNe glides smoothly and folds effortlessly to go where you go.

Slimmest Frame in Its Class

The neXus oNe boasts one of the most compact designs on the market, perfect for tight indoor spaces. Its slim profile and lightweight build make everyday mobility easier for users who need a rollator that adapts to small living areas.

Patented Cross-Folding Frame – Easy to Fold and Store

Featuring Human Care’s innovative patented cross-folding frame, the neXus oNe folds easily with one motion and stands independently while folded even with the storage bag attached. Whether you need to store it temporarily or transport it in a vehicle, this rollator takes up minimal space while remaining sturdy and upright.

Cable-Free Brakes for Safer Indoor Use

Traditional rollators often have exposed brake cables that can catch on furniture or walls. Not the neXus oNe. Its cable-free braking system improves safety around the home and ensures years of maintenance-free use. The anatomically designed brake handles provide excellent grip, with a bold red indicator ball for added visibility.

Designed for Natural Walking and Rest

The cross-folding design provides extra walking space between the handles, promoting a more natural walking posture. The padded, contoured seat gives you a secure and comfortable place to rest whenever you need to pause whether you're waiting in line or resting at home.

Lightweight and Travel-Ready

Equipped with 6-inch wheels, the neXus oNe is optimized for indoor use, gliding smoothly over hardwood floors, tiles, or low-pile carpet. Its lightweight build makes it easy to lift into a car or carry through public spaces like airports or stores.

Built-In Zippered Storage Bag

Included with every neXus oNe is a soft, zippered under-seat bag that folds with the rollator. Carry personal items safely and discreetly without needing a separate purse or tote.

Choose Your Perfect Size

The neXus oNe is available in three sizes to fit users of different heights and body types:

• neXus oNe 17 – Best for shorter users

• neXus oNe 20 – Standard height

• neXus oNe 22 – Ideal for taller individuals

Key Features

• Slim design ideal for tight indoor spaces

• Patented cross-folding frame folds flat and stands upright

• Cable-free braking system improves safety and reliability

• Anatomically designed brake handles with red visibility balls

• 6" wheels perfect for smooth indoor navigation

• Soft zippered storage bag included

• Comfortable contoured padded seat

• Available in 3 user-friendly sizes: 17", 20", 22"

Specifications

Warranty Information

• The Human Care Nexus One Rollator comes with 5 years warranty on the frame and 1 year warranty on the parts

Warranty Information


The warranty begins on the original purchase date by the customer and is valid only with proof of purchase from an Authorized Human Care Dealer.

✅ What's Covered
5-Year Warranty:
The frame of all neXus series rollators, including the neXus oNe, is covered against manufacturing defects and workmanship issues for a full 5 years.

1-Year Warranty:
All distributed parts (e.g., wheels, brakes, handles) are covered for 1 year from the date of purchase.

⚠️ Exclusions and Conditions
Normal wear and tear parts are not covered, such as tires, grips, seat fabric, or other components that wear out through regular use.

Warranty claims must be approved by Human Care Canada before any repairs or replacements are made.

Replacement parts will only be provided once per warranty period.

Human Care Canada reserves the right to determine the best method of repair or replacement.

🧾 Warranty Requirements
Proof of purchase from an authorized dealer is required.

All warranty requests must be submitted during the valid warranty period.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.