Independent lifter by Handicare

Your Journey as an Independent Lifter

Independence with Reliable Support

The Independent Lifter is designed for individuals with moderate to strong upper body function, offering a safe and self-reliant way to handle transfers. With a weight capacity of up to 440 lb (200 kg), it lets patients control their own movements in spaces like bathrooms, bedrooms, or pools, without the need for a sling. Ideal for homecare, this lifter reduces caregiver involvement while providing a comfortable and secure experience. It works seamlessly with Handicare’s Prism Medical ceiling lifts for easy integration.

Comfortable and Secure Features

Built with durable stainless steel, the Independent Lifter is stable, rust-resistant, and easy to clean—perfect for wet environments. Soft polyurethane torso supports conform to the patient’s body for comfort, while adjustable leg and torso supports ensure a secure and personalized fit. Compatible with two and four-point suspension bars, it is versatile and easy to use for patients of all sizes.

Simple, Durable, and Easy to Use

The lifter is designed for simplicity and hygiene, with smooth surfaces and rounded edges for easy cleaning and safety. Its QRS hook system allows quick attachment to Handicare ceiling lifts, while leg supports in three sizes (Small, Medium, Large) provide a perfect fit for everyone. Whether at home or in professional care, the Independent Lifter is a reliable solution for enhancing mobility and independence.

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Features and Benefits

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• Compatible with two or four-point suspension bars
• QRS hook receiver – quickly and securely attaches to Handicare’s ceiling lifts with QRS hook
• Polyurethane pads – torso supports that are soft, durable, anti-slip and quickly conforms to the patient’s body temperature
• Stainless steel construction – stable, secure, rust resistant and hygienic; suitable for wet environments and built to last
• Adjustable leg supports – for maximum comfort and ideal positioning for patient on boarding
• Adjustable torso supports – three-point adjustment and spring-loaded supports allow for secure and comfortable grip for patients of various builds and sizes
• Leg supports – available in three sizes (Small, Medium and Large) to ensure proper fit and support for patients of various builds and sizes
• Safe/Hygienic design – rounded corners and smooth surfaces are easy to wipe clean; they do not catch or jab

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Documents

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Handicare Independent lifter Product Brochure

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Specification

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Warranty Information

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• Handicare guarantees all equipment, which includes Ceiling Lifts, Floor Lifts, Bathroom Safety, Slings, Service Parts and Track and accessories, supplied as new, against failure within the period of 1 year from date of installation or 18 months from date of manufacturing, whichever is shorter, by virtue of defects in material or workmanship.

Warranty Information


Handicare guarantees all equipment, which includes Ceiling Lifts, Floor Lifts, Bathroom Safety, Slings, Service Parts and Track and accessories, supplied as new, against failure within the period of 1 year from date of installation or 18 months from date of manufacturing, whichever is shorter, by virtue of defects in material or workmanship.

Handicare guarantees all refurbished equipment supplied against failure within a period of three months from date of installation or six months from date of purchase whichever is shorter.

This guarantee does not apply to failure attributable to normal wear and tear, damage by natural forces, user neglect or misuse or to deliberate destruction, or to batteries more than 90 days after original purchase.

This guarantee shall be void if the equipment is not serviced by Handicare or its authorized service agents in accordance with the manufacturer’s recommendations or if any unauthorized person carries out works on the equipment.

The liability of Handicare under the terms of this guarantee shall be limited to the replacement of defective parts and in no event shall Handicare incur liability for any consequential or unforeseeable losses.


Warranty Claim Process
If there are warranty issues within 1 year from the date of installation or 18 months from date of manufacturing whichever is shorter, please contact Customer Service at 866-891-6502 to determine if a return or warrantied part is required. Handicare reserves the right to request proof of installation or sale. A return material authorization (RMA) for return of the product must be issued before Handicare can evaluate a warranty item.
Handicare offers extended warranties at the time of original purchase. Please contact Customer Service or your Account Manager for more information.
Upon receipt of the product, Handicare will either replace or repair under warranty as long as it is determined that the failure is not attributed to normal wear and tear, damage by natural forces, user neglect, misuse, damage in-transit or deliberate destruction. If Handicare deems the repair is not covered by warranty, Handicare will provide a repair quote based on regular dealer pricing.

All returns must be shipped to the address specified by the Handicare representative issuing the RMA. Your RMA number must be clearly marked on the outside of the package.

Handicare will invoice Dealers/Customers the full amount for the warrantied replacement part. The defective part or unit must be returned within 15 days. Handicare Technical Services will evaluate the warranty return within 15 days and notify the dealer if full credit will be given against the invoice.

Freight cost for the return of goods to Handicare under warranty will be paid for by the Dealer/Customer. Handicare will pay standard ground freight costs to ship warrantied items back to the Dealer/Customer.

Return and Refund Policy

Order Confirmation

Once your order is placed, you will receive a confirmation email with the details of your purchase. This email confirms that your order has been processed, and your credit card has been pre-authorized.

Our team will verify the product’s availability for immediate packaging and shipping. If the item is out of stock or on backorder, we will promptly notify you by phone or email.

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
• Assured Comfort
• Charme Tech Sleepstar
• Dawn House
• Discover Your Mobility
• Green Transporter
• Immersus
• Medacure Inc
• Moxi
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattress
• Supracor
• Journey - The Perfect Sleepchair (custom made to order)
• Wellell

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Wheelchair Cushions / Support Surfaces
• Specificied Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

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Missed Delivery and Return Policy

In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:

• A 25% restocking + Handling Fees
• Outbound and return shipping costs associated with the delivery attempt.

We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.