Arise 1000 EX Bariatric Low Air Loss Replacement Mattress – 1000 lbs Capacity, Pressure Relief & Safety Bolsters by Joerns Healthcare
The Arise 1000 EX Bariatric Low Air Loss Mattress Replacement by Joerns Healthcare is an advanced pressure redistribution design to replace your old arise 1000 EX mattress. It is new and its the same features.
With a weight capacity of up to 1,000 lbs, this mattress replacement provides exceptional support, safety, and therapeutic performance for individuals at risk of pressure injuries.
Optimized Pressure Relief & Support
Equipped with sixteen (eight paired) 5-inch deep therapy cells, the mattress evenly distributes body weight, enhancing pressure relief and reducing the risk of bottoming out. A lower 3-inch support cell remains inflated during power interruptions, offering continued support in emergencies.
Expandable Design for Joerns Bari10A Bed Frame
When paired with the Joerns Bari10A bed, the Arise 1000 EX inflation and deflation feature allows for independent width and length expansion, supporting mattress widths of 36", 42", or 48" and lengths of 80" or 88". This adaptability enhances patient comfort and caregiver flexibility across various care environments.
Three-Zone Therapy System
The mattress is divided into three independent zones—head, seat, and foot—to ensure targeted therapy and support throughout the body, promoting proper posture, comfort, and pressure redistribution.
Integrated CairRails® Side Bolsters
The system features CairRails® risk management side bolsters, which inflate and deflate as needed to provide edge-of-bed awareness and additional support. These six-inch wide side bolsters also deflate independently, facilitating easier ingress and egress when transferring patients.
Durable, Antimicrobial Construction
A low shear, low friction nylon therapy pad treated with an antimicrobial agent helps protect patient skin integrity and extends the product’s service life. The included anti-kink air hose set is durable, easy to clean, and ensures reliable air flow between the mattress and the control system.
Key Features
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Sixteen (eight paired) 5" therapy cells for even pressure distribution
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Expandable width: 36", 42", or 48"; expandable length: 80" or 88"
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Integrated 3" base cell stays inflated during power failure
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CairRails® side bolsters inflate/deflate independently for safety and transfers
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Three-zone configuration: head, seat, foot
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Low shear, antimicrobial-treated nylon therapy pad
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Anti-kink, easy-clean air supply hose
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Maximum weight capacity: 1,000 lbs
Documents
Specification
| Specification |
Details |
| Mattress Dimensions |
| Maximum Weight Capacity |
1000 lbs |
| Mattress Weight |
28 lbs |
| Width |
36", 42" , 48" - inflation and deflation |
| Length |
80", 88" - inflation and deflation |
| Depth |
8.5" |
| Operating Conditions |
| Ambient Temperature |
+10°C to +40°C |
| Relative Humidity |
30% to 75% (non-condensing) |
Warranty Information
- The Joerns Arise 1000 EX Mattress Replacement comes with a 2-year warranty.
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
- In stock? We ship it.
- Out of stock/backorder? We’ll contact you with options:
- Estimated restock date
- Alternative product
- Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that things change. Here's our cancellation policy:
- Within 24 hours: Free cancellation
- After 24 hours: Subject to a 10–25% restocking fee depending on the brand
- Custom orders: Cannot be cancelled once processing begins
- If your order has already shipped, it cannot be canceled.
Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat
🔁 Returns & Refunds
Returns are accepted within 30 days, subject to the following:
Return Requirements:
- Item must be unused, in original packaging, with all accessories and documents
- Subject to 25% restocking fee
- Shipping costs (both ways) are non-refundable and paid by the customer
Return Process:
Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.
🚫 Non-Returnable Items
Some products cannot be returned due to hygiene, customization, or manufacturer policies.
Non-Returnable Categories:
- Adjustable Beds
- Hospital Beds (special order)
- Mattresses (custom/hygiene item)
- Red Light Therapy Devices
- Wheelchair Cushions & Support Surfaces
- Certain scooter and wheelchair brands are non-returnable due to manufacturer policies. These include brands like Discover Your Mobility, PET Scooters, and EWheels. – [View full list of non-returnable brands here]
For a full list of non-returnable brands, click here.
🚚 Shipping & Delivery
Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.
📦 Damages Upon Delivery
Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.
Damage not reported within 24 hours may not be eligible for a claim.
Defective Items
If a product arrives damaged or defective, we will offer a free replacement at no cost to you. The item must be returned before a replacement will be shipped; a pre-paid return label will be provided.
📭 Missed Deliveries
If you're unavailable during delivery and the item is returned to the sender:
- 25% restocking fee applies
- You’re responsible for both outbound and return shipping costs
To avoid this, contact the freight carrier or our team to reschedule your delivery.
🎁 BOGO Promotions
For Buy One, Get One offers:
- Both items must be returned for a full refund
- If only one is returned, store credit or a replacement will be offered
- Return shipping and restocking fees may still apply
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
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Proof of purchase
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Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
- Inspect your package upon delivery and report any damage within 24 hours
- You are responsible for return/exchange shipping costs
- Returns must be unopened and unused
- Orders that have shipped are not eligible for a full refund
- Refunds will be adjusted for shipping, handling, and a 25% restocking fee
📬 Contact Us
Need assistance? Reach out anytime:
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Arise 1000 EX Low Air Loss User Manual