PrevaMatt Console Pressure Redistribution Mattress by Joerns Healthcare
The PrevaMatt® Console mattress by Joerns Healthcare supports patients up to 500 lbs and is designed to help reduce the risk of pressure injuries. It features a dual-layer foam design with a soft viscoelastic top layer and diamond-shaped cuts that help improve pressure redistribution and body support. A built-in heel slope with softer foam helps protect the heel area, which is especially vulnerable to skin breakdown.
Flat Surface vs. Raised Perimeter Console Mattress Options
The PrevaMatt® Console Mattress is available in two configurations: a standard Flat Surface and a Raised Perimeter option. The Flat Surface version features a smooth, supportive foam layout with a two-way stretch cover that helps reduce friction and shear, making it suitable for general pressure redistribution and skin protection. The Raised Perimeter version includes 2-inch elevated edges along the mattress sides, which provide added safety by helping to prevent falls.
PrevaMatt® Series Overview
The Joerns Healthcare PrevaMatt® series offers a range of foam mattresses designed to help prevent pressure injuries, enhance safety, and support better outcomes for both patients and caregivers—while also helping providers manage costs.
Features and Benefits
Articulation Cuts: Moves with the bed frame to reduce skin friction and extend mattress life.
Heel Zone with Slope: Soft foam and gradual taper help protect heels and lower leg pressure points.
CertiPUR-US® Certified Foams: Free from harmful chemicals for a safer, healthier care environment.
Recyclable Materials: Compatible with recovery and recycling programs to support sustainability.
Durable Design: Built to last, helping reduce replacement frequency and long-term costs.
Joerns Healthcare warrants the PrevaMatt® mattress against defects in materials and workmanship under normal use for 5 years warranty on the mattress, with a 1-year warranty on the cover; damage from improper use is not covered.
Warranty Information
Joerns Healthcare warrants the PrevaMatt® mattress against defects in materials and workmanship under normal use for 5 years warranty on the mattress, with a 1-year warranty on the cover; damage from improper use is not covered.
Order Processing
Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.
Stock availability is confirmed after purchase:
In stock: Your order will be prepared and shipped.
Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.
Returns
Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.
After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.
Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.
Condition of Returns
Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.
Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.
Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.
Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.
If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.
Final Sale Items
The following categories are non-returnable and non-refundable:
Beds and mattresses
Batteries and chargers
All lifts (residential, vehicle, and patient lifts)
Lift chairs, geri chairs, and patient room chairs
Wheelchair cushions, support surfaces, and slings
Mobility accessories
Red light therapy devices
All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here .
Defective or Damaged Items
If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.
A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.
If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.
Damage not reported within 24 hours may not be eligible for a claim.
Missed Deliveries & Refused Shipments
Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand. We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.
After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.
Chargebacks & Disputes
If you experience any issues with your order, please contact us first so we can assist.
By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.
Agreement & Disclaimer
By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.
All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.
PrevaMatt Pressure Redistribution Mattress Brochure