PrevaMatt Defend Pressure Relief Mattress – Dual-Layer Foam with Heel Slope by Joerns Healthcare
The PrevaMatt® Defend mattress by Joerns Healthcare is designed to support patients at risk of pressure injuries with features that improve care and safety. It includes dual-layer foam construction with multi-zone and thatched surface cuts that promote better weight distribution and reduce pressure points.
A viscoelastic heel zone and integrated heel slope help protect sensitive skin by easing pressure on the legs and heels. The firm perimeter enhances stability during bed entry and exit, reducing fall risk. With a 500 lb weight capacity and durable two-way stretch cover.
Defend Mattress Option for Enhanced Safety and Support
The PrevaMatt® Defend mattress is available in two options to support varying patient safety needs. The Flat Surface Option delivers consistent pressure redistribution across the entire mattress, ideal for standard care environments. For added safety, the Raised Perimeter Option features 2-inch elevated edges that help reduce the risk of falls and provide a more secure surface for users with limited mobility.
PrevaMatt® Series Overview
The Joerns Healthcare PrevaMatt® series offers a range of foam mattresses designed to help prevent pressure injuries, enhance safety, and support better outcomes for both patients and caregivers—while also helping providers manage costs.
Features and Benefits
Multi-Zone Foam Cuts: Enhances pressure redistribution across key body areas to help prevent pressure injuries.
Viscoelastic Heel Zone: Softer foam in the heel area with a built-in slope helps protect sensitive skin and reduce heel pressure.
Dual-Layer Foam Construction: Combines supportive base and soft upper foam layers for effective weight distribution and long-term use.
Firm Perimeter Support: Reinforced edges provide added stability for safer transfers and reduced fall risk during bed entry/exit.
500 lb Weight Capacity: Accommodates a wide range of users, including bariatric patients, without compromising performance.
Two-Way Stretch Cover: Reduces friction and shear while maintaining a secure fit over the mattress.
Joerns Healthcare warrants the PrevaMatt® mattress against defects in materials and workmanship under normal use for 5 years on the mattress, with a 1-year warranty on the cover; damage from improper use is not covered.
Warranty Information
Joerns Healthcare warrants the PrevaMatt® mattress against defects in materials and workmanship under normal use for 5 years on the mattress, with a 1-year warranty on the cover; damage from improper use is not covered.
Order Processing
Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.
Stock availability is confirmed after purchase:
In stock: Your order will be prepared and shipped.
Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.
Returns
Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.
After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.
Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.
Condition of Returns
Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.
Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.
Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.
Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.
If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.
Final Sale Items
The following categories are non-returnable and non-refundable:
Beds and mattresses
Batteries and chargers
All lifts (residential, vehicle, and patient lifts)
Lift chairs, geri chairs, and patient room chairs
Wheelchair cushions, support surfaces, and slings
Mobility accessories
Red light therapy devices
All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here .
Defective or Damaged Items
If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.
A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.
If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.
Damage not reported within 24 hours may not be eligible for a claim.
Missed Deliveries & Refused Shipments
Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand. We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.
After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.
Chargebacks & Disputes
If you experience any issues with your order, please contact us first so we can assist.
By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.
Agreement & Disclaimer
By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.
All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.
PrevaMatt Pressure Redistribution Mattress Brochure