Original Urban Rollator and the Lightest Rollator Walker in the World

Many walkers force you into a hunched position, which leads to back, neck, and shoulder pain over time. The Carbon Ultralight Rollator by Journey Health is designed with physiotherapists to solve this problem. Its soft, forward-facing handles let you pull the rollator close to your body, supporting your core and helping you maintain a natural, upright posture while walking.

Traditional walkers can also be difficult to control, requiring finger strength that tires quickly. The Carbon Ultralight’s ergonomic design allows you to maneuver it using the palms of your hands instead, giving you better control with less effort making every step smoother and safer.

The World’s Lightest Rollator

The Carbon Ultralight Rollator eliminates the hassle of bulky, heavy walkers by weighing only 10.6 lbs. Its carbon frame folds quickly and fits easily into cars, trains, boats, and airplanes, making travel simple and stress-free.

The lightweight design also reduces strain when tackling everyday challenges such as climbing stairs, walking uphill, or lifting over curbs, giving you reliable support without the extra weight.

Built-In Seat for When You Need a Break

Walking, shopping, or traveling can take a lot of energy. The Carbon Ultralight Rollator includes a built-in seat so you can rest whenever you want, without searching for a bench or cutting your trip short.

Whether at the park, in a store, or waiting in line, you’ll always have a safe and comfortable place to sit. The handles also function as armrests, giving you extra support when sitting down or standing up.

Recommended by Physical Therapists

The Carbon Ultralight Rollator is recognized by physical therapists like Dr. Gretchen because it solves key problems found in standard walkers. Its 10.6 lb carbon frame is easy to lift and fold, the forward-facing handles encourage upright posture, and the shock-absorbing wheels reduce strain on the back and shoulders. With reliable brakes for safety, it provides stable support for maintaining mobility, and balance.

Select the Size That Suits You

The Carbon Ultralight is available in two seat widths to suit different user needs. The 16.5" Regular seat width offers a narrower frame that is easier to navigate through tight spaces and standard doorways. The 18.5" Wide seat width provides additional space and stability for users who prefer a broader seating area.

---

Key Features

---

• World’s Lightest Rollator 10.6 lbs – Easy to lift, carry, and maneuver anywhere.

• Carbon Fiber Frame (5x stronger than steel) – Ultra-durable yet featherlight for lasting confidence.

• Forward-Facing Ergonomic Handles – Promotes upright posture and reduces strain on back and shoulders.

• Shock-Absorbing Wheels & Frame Design – Smooth, comfortable ride on sidewalks, cobblestones, grass, and more.

• Easy Folding & Compact Storage – Folds flat to just 9.8" wide, perfect for travel and small spaces.

• Hidden Brake Cables with Reliable Braking System – Sleek design with safe, easy-to-use brakes.

• Built-in Rest Seat – Take a break anytime, anywhere, without slowing down your adventure.

• Walking Aid Recommended by Physical Therapists – Designed with input from experts to ensure comfort, safety, and proper posture.

---

Document

---

Journey byACRE Carbon Ultralight Rollator User Manual

---

Specification

---

Warranty Information

Journey byACRE Carbon Ultralight Rollator includes a 2 years warranty starting from the original date of purchase.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.