The Journey UPWalker Premium Lite Upright Walker revolutionizes the experience of upright walking, offering a blend of natural mobility, comfort, and enhanced support.
Designed with the needs of those facing mobility challenges in mind, this walker aims to alleviate pain and fatigue, providing a safer and more enjoyable walking experience. Its user-friendly features make it an ideal companion for seniors, individuals with disabilities, and anyone seeking a reliable walking aid.
The Journey Upwalker 200 Premium combines innovation and convenience for your mobility needs. It features a patented design for enhanced safety and stability, and it comes fully assembled for immediate use. The height-adjustable settings and lockable brakes allow for customized comfort, while the dual sets of adjustable, removable padded armrests and assist handles adapt to various preferences. The larger, softer wheels ensure a smooth ride on different terrains, and motion-activated lights provide visibility for safe navigation anytime. Additionally, a comfortable backrest and seat offer rest when needed, and a storage basket keeps personal items within easy reach.
Key Features
Sit to Stand Handles
Comfortable Seat
Robust Folding Frame
Adjustable Height Armrests
Lockable Brakes
Multi Terrain 10" Wheels
☑ Enables User to Stand Fully Upright
☑ Arrives Fully Assembled
☑ Lightweight - Only 18.5 lbs.
☑ Smaller - for Narrow Openings - Just 25.3 inches Wide!
☑ Maneuvers in Tight Spaces
☑ Adjustable-Height Handles and Armrests - 34.5-45.5-inches
☑ For Users: 4'10" to 6'1" - Tall
☑ Get up Easier with Sit-To-Stand Handles
☑ Comfortable Fabric Seat - 18"W x 10" D
☑ Lockable Brakes for Stopping and Resting
☑ Stylish European Design with Ergonomic Features
☑ Sturdy Frame with Large, Softgrip Wheels (10-in. Front and 8-in. Rear)
☑ Folds Easily for Transport or Storage
Documents
Journey UpWalker 200 Premium Lite Manual
Specification
| User Info |
| User Height Range |
4'10"–5'6" |
| User Weight Capacity |
300 lb |
| Dimensions |
| Length |
31.5" |
| Width |
25.3" |
| Armrest Height Range |
34.5"–45.5" |
| Seat Dimensions |
| Seat Width & Depth |
18" W × 10" D |
| Seat Height From Ground |
23" |
| Sit-to-Stand Handle Height |
29" |
| Weight & Capacity |
| Unit Weight |
18.5 lb |
| Wheel Size |
| Front Wheels |
10" |
| Rear Wheels |
8" |
| Folded Dimensions |
| Length |
31.5" |
| Height |
42" |
| Width |
9.75" |
Warranty
☑ 1-year warranty for the original purchase.
☑ 6-month warranty for the components and accessories
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
- In stock? We ship it.
- Out of stock/backorder? We’ll contact you with options:
- Estimated restock date
- Alternative product
- Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that things change. Here's our cancellation policy:
- Within 24 hours: Free cancellation
- After 24 hours: Subject to a 10–25% restocking fee depending on the brand
- Custom orders: Cannot be cancelled once processing begins
- If your order has already shipped, it cannot be canceled.
Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat
🔁 Returns & Refunds
Returns are accepted within 30 days, subject to the following:
Return Requirements:
- Item must be unused, in original packaging, with all accessories and documents
- Subject to 25% restocking fee
- Shipping costs (both ways) are non-refundable and paid by the customer
Return Process:
Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.
🚫 Non-Returnable Items
Some products cannot be returned due to hygiene, customization, or manufacturer policies.
Non-Returnable Categories:
- Adjustable Beds
- Hospital Beds (special order)
- Mattresses (custom/hygiene item)
- Red Light Therapy Devices
- Wheelchair Cushions & Support Surfaces
- Certain Scooters and Wheelchairs
For a full list of non-returnable brands, click here.
🚚 Shipping & Delivery
Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.
📦 Damages Upon Delivery
Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.
Damage not reported within 24 hours may not be eligible for a claim.
Defective Items
If a product arrives damaged or defective, we will offer a free replacement at no cost to you. The item must be returned before a replacement will be shipped; a pre-paid return label will be provided.
📭 Missed Deliveries
If you're unavailable during delivery and the item is returned to the sender:
- 25% restocking fee applies
- You’re responsible for both outbound and return shipping costs
To avoid this, contact the freight carrier or our team to reschedule your delivery.
🎁 BOGO Promotions
For Buy One, Get One offers:
- Both items must be returned for a full refund
- If only one is returned, store credit or a replacement will be offered
- Return shipping and restocking fees may still apply
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
-
Proof of purchase
-
Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
- Inspect your package upon delivery and report any damage within 24 hours
- You are responsible for return/exchange shipping costs
- Returns must be unopened and unused
- Orders that have shipped are not eligible for a full refund
- Refunds will be adjusted for shipping, handling, and a 25% restocking fee
📬 Contact Us
Need assistance? Reach out anytime:
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
