Prius Healthcare USA ALX Foam Mattress
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ALX Foam Mattress by Prius Healthcare USA
The ALX Foam Mattress by Prius Healthcare USA is designed to cater to patients with varying levels of pressure ulcer risk, from low to high. According to clinical judgment, it is suitable for individuals at risk of developing stage 1, 2, and single-site stage 3 pressure ulcers. It can also be used for patients with existing stage 1, 2, 3, and 4 pressure ulcers, per your hospital's pressure area management policy. This foam mattress has 80”L x 36”W x 6”H and can carry up to 350.
Features and Benefits
- Dual Layer Foam: Provides extra comfort and support to reduce pressure ulcers and enhance patient comfort.
- Nylon Top Cover: Soft, durable, and easy to clean, keeping the patient dry and comfortable.
- Vinyl Base Cover: Waterproof and durable, protecting the mattress and extending its lifespan.
Documents
Prius Healthcare USA ALX Foam Mattress Brochure
Prius Healthcare USA ALX Foam Mattress Manual
Specification
| Specification | Details |
|---|---|
| Sizes |
80”L x 36”W x 6”H |
| Weight Capacity | 350 lbs |
| Warranty |
Foam Core: 2 Year Non-Prorated Limited (Custom sizes) Cover: 1 Year Material and Workmanship |
| HCPCS Code | E0184 |
Warranty Information
-
This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:
ALX Mattress: 2 years (Foam), 1 year (Cover)
Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.
Order Processing
Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.
Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.
If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.
If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.
Returns
Eligible products may be returned within 7 days of delivery with prior return authorization.
Approved returns may be subject to:
- A 25% restocking fee
- Non-refundable outbound shipping charges
- Non-refundable white-glove delivery charges (if applicable)
- Return shipping costs paid by the customer
Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.
Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.
To request a return authorization, please contact:
support@firstclassmobility.com
Pre-Orders & Backorders
Some products may require advance reservation to secure manufacturer inventory.
Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.
Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.
Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.
Final Sale Items
Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:
-
Beds and mattresses
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Batteries and chargers
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All lifts (residential, vehicle, and patient lifts)
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Lift chairs, geri chairs, and patient room chairs
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Wheelchair cushions, support surfaces, and slings
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Mobility and Lift accessories
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Red light therapy devices
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All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here
Non-Returnable Accessories
Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.
For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.
Examples include, but are not limited to:
- Spare batteries
- Chargers
- Cup holders
- Storage bags
- Seat cushions
- Positioning supports
- Travel covers
- Replacement parts
- Other optional add-ons and upgrades
Defective, Damaged & Warranty Claims
Customers must inspect all products upon delivery. Any damage, defects, missing parts, or operational issues must be reported within 24 hours of delivery.
For approved warranty claims, manufacturers may provide troubleshooting, replacement parts, repair service, batteries, or replacement units under the applicable manufacturer warranty.
Replacement units are not guaranteed to ship immediately and may require troubleshooting, manufacturer approval, return inspection, and/or parts availability before processing.
Products designated as Final Sale or Non-Returnable are covered by the applicable manufacturer warranty process for defects or operational issues. Refunds are generally not available while the manufacturer is actively providing troubleshooting, repair, replacement parts, battery replacement, or replacement solutions under the warranty process.
Where warranty support or a replacement solution has already been provided or offered, the order may not qualify for a return or refund.
Damage or defects reported after 24 hours of delivery may not qualify for replacement, refund, or claim approval.
Missed Deliveries, Refused Shipments & Incorrect Addresses
Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.
If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand and product.
We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.
After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.
Payment Disputes
If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.
In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.
Agreement
By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.
Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.
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