ALX Foam Mattress by Prius Healthcare USA

The ALX Foam Mattress by Prius Healthcare USA is designed to cater to patients with varying levels of pressure ulcer risk, from low to high. According to clinical judgment, it is suitable for individuals at risk of developing stage 1, 2, and single-site stage 3 pressure ulcers. It can also be used for patients with existing stage 1, 2, 3, and 4 pressure ulcers, per your hospital's pressure area management policy. This foam mattress has 80”L x 36”W x 6”H and can carry up to 350.

Features and Benefits

• Dual Layer Foam: Provides extra comfort and support to reduce pressure ulcers and enhance patient comfort.
• Nylon Top Cover: Soft, durable, and easy to clean, keeping the patient dry and comfortable.
• Vinyl Base Cover: Waterproof and durable, protecting the mattress and extending its lifespan.

Documents

Prius Healthcare USA ALX Foam Mattress Brochure

Prius Healthcare USA ALX Foam Mattress Manual

Specification

Warranty Information

• This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:

  ALX Mattress: 2 years (Foam), 1 year (Cover)

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:

ALX Mattress: 2 years (Foam), 1 year (Cover)

If any product is proven to be defective within the warranty period, it will be repaired or replaced with new or refurbished components at the Manufacturer's discretion. This warranty does not cover labor or shipping charges associated with the installation or repair of replacement parts. The warranty period for any repaired or replaced product shall coincide with the original warranty period of the defective component.

For warranty service, please contact the dealer from whom you purchased the product. If the product was purchased from a dealer, they must arrange for the Manufacturer to issue a return authorization. Any defective unit or parts must be disinfected before return and sent for warranty inspection within thirty days of the return authorization date, using the provided authorization number. C.O.D. shipments will be refused; please prepay all shipping charges.

Limitations and exclusions: This warranty does not apply to products subjected to negligence, accidents, improper operation, maintenance, or storage. Damage caused by events outside the Manufacturer's control, including carelessness, accidental damage, damage from sharp objects, tears, and excessive wear and tear, is not covered. Additionally, failure to follow cleaning instructions may void the warranty.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for eligible products.

Approved returns are subject to:

• A 25% restocking fee

• Non-refundable outbound shipping

• Non-refundable white-glove delivery charges (if applicable)

After 14 days, all sales are considered final.

Returned items must be unused, in original packaging, and include all components and documentation. Return shipping costs are the customer’s responsibility.

To request a return, please email:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility accessories

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.