DLX Foam Mattress by Prius Healthcare USA
The DLX Foam Mattress by Prius Healthcare USA offers a premium dual-layer foam design for exceptional comfort and support. Available in standard sizes of 80" x 36" x 6"H and custom sizes to meet specific needs, with a weight capacity of 500 lbs. Its zoned comfort foam top layer ensures targeted pressure relief, while the heel soft foam foot section adds extra cushioning where it's needed most. The firm foam support base layer provides stability and durability. The mattress features a nylon top cover for a soft, easy-to-clean surface and a vinyl base cover for added protection and longevity. Optional raised side rails with ingress/egress cut-outs enhance accessibility.
Effective Pressure Ulcer Management with Prius Foam Mattresses
Prius Foam Mattresses are designed to help prevent and manage pressure ulcers at different stages. They provide support for patients at risk of developing stage 1, 2, and single-site stage 3 ulcers, while also aiding in the treatment of existing stage 1, 2, 3, and 4 ulcers. These mattresses relieve pressure, improve blood flow, and reduce skin friction to promote healing and comfort. When used as part of a hospital’s pressure care plan, they offer a reliable solution for better patient support.
General Information
Nursing care is vital in preventing pressure ulcers, and Prius mattresses help support effective prevention and management plans. Combining education, clinical judgment, and risk-based planning ensures better outcomes. Both formal tools and informal nursing assessments are key, with informal judgment often providing greater value. Always follow safety guidelines and use the product under a medically supervised care plan.
Intended Use
This mattress is designed for use with a compatible bed frame as part of a pressure ulcer prevention program. It works best with a single cotton, cotton blend, or linen sheet and should not be used for other purposes.
Cleaning and Care
To maintain the mattress, use only approved cleaning agents and avoid harsh chemicals like alcohol or phenols. For light cleaning, use a 0.1% chlorine solution, rinse, and dry thoroughly. For heavy soilage or spills, use a 1% chlorine solution and ensure no detergent residue is left before disinfecting. Always dry the mattress completely after cleaning.
Features and Benefits
- Dual-Layer Foam Design: Enhances pressure redistribution and durability, providing optimal support and comfort.
- Zoned Comfort Foam Top Layer: Targets specific body zones, reducing pressure points and improving patient comfort.
- Heel Soft Foam Foot Section: Cushions the heel area to minimize the risk of pressure ulcers in sensitive regions.
- Firm Foam Support Base Layer: Offers a stable foundation for better posture and long-term durability.
- Nylon Top Cover: Breathable, moisture-resistant, and easy to clean for improved hygiene and infection control.
- Vinyl Base Cover: Durable and wear-resistant, protecting the mattress for extended use and cost efficiency.
- Weight Capacity: 500 lbs
Documents
Prius Healthcare USA DLX Foam Mattress Brochure
Prius Healthcare USA DLX Foam Mattress Manual
Specification
| Specification |
Details |
| Sizes |
80”L x 36”W x 6”H
|
| Weight Capacity |
500 lbs (Custom sizes) |
| Warranty |
Foam Core:
3 Year Non-Prorated Limited (Custom sizes)
Cover:
1 Year Material and Workmanship |
| HCPCS Code |
E0184 |
Warranty Information
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This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:
DLX Mattress: 3 years (Foam), 1 year (Cover)
Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.
This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:
DLX Mattress: 3 years (Foam), 1 year (Cover)
If any product is proven to be defective within the warranty period, it will be repaired or replaced with new or refurbished components at the Manufacturer's discretion. This warranty does not cover labor or shipping charges associated with the installation or repair of replacement parts. The warranty period for any repaired or replaced product shall coincide with the original warranty period of the defective component.
For warranty service, please contact the dealer from whom you purchased the product. If the product was purchased from a dealer, they must arrange for the Manufacturer to issue a return authorization. Any defective unit or parts must be disinfected before return and sent for warranty inspection within thirty days of the return authorization date, using the provided authorization number. C.O.D. shipments will be refused; please prepay all shipping charges.
Limitations and exclusions: This warranty does not apply to products subjected to negligence, accidents, improper operation, maintenance, or storage. Damage caused by events outside the Manufacturer's control, including carelessness, accidental damage, damage from sharp objects, tears, and excessive wear and tear, is not covered. Additionally, failure to follow cleaning instructions may void the warranty.
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
- In stock? We ship it.
- Out of stock/backorder? We’ll contact you with options:
- Estimated restock date
- Alternative product
- Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that things change. Here's our cancellation policy:
- Within 24 hours: Free cancellation
- After 24 hours: Subject to a 10–25% restocking fee depending on the brand
- Custom orders: Cannot be cancelled once processing begins
- If your order has already shipped, it cannot be canceled.
Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat
🔁 Returns & Refunds
Returns are accepted within 30 days, subject to the following:
Return Requirements:
- Item must be unused, in original packaging, with all accessories and documents
- Subject to 25% restocking fee
- Shipping costs (both ways) are non-refundable and paid by the customer
Return Process:
Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.
🚫 Non-Returnable Items
Some products cannot be returned due to hygiene, customization, or manufacturer policies.
Non-Returnable Categories:
- Adjustable Beds
- Hospital Beds (special order)
- Mattresses (custom/hygiene item)
- Red Light Therapy Devices
- Wheelchair Cushions & Support Surfaces
- Certain scooter and wheelchair brands are non-returnable due to manufacturer policies. These include brands like Discover Your Mobility, PET Scooters, and EWheels. – [View full list of non-returnable brands here]
For a full list of non-returnable brands, click here.
🚚 Shipping & Delivery
Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.
📦 Damages Upon Delivery
Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.
Damage not reported within 24 hours may not be eligible for a claim.
Defective Items
If a product arrives damaged or defective, we will offer a free replacement at no cost to you. The item must be returned before a replacement will be shipped; a pre-paid return label will be provided.
📭 Missed Deliveries
If you're unavailable during delivery and the item is returned to the sender:
- 25% restocking fee applies
- You’re responsible for both outbound and return shipping costs
To avoid this, contact the freight carrier or our team to reschedule your delivery.
🎁 BOGO Promotions
For Buy One, Get One offers:
- Both items must be returned for a full refund
- If only one is returned, store credit or a replacement will be offered
- Return shipping and restocking fees may still apply
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
-
Proof of purchase
-
Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
- Inspect your package upon delivery and report any damage within 24 hours
- You are responsible for return/exchange shipping costs
- Returns must be unopened and unused
- Orders that have shipped are not eligible for a full refund
- Refunds will be adjusted for shipping, handling, and a 25% restocking fee
📬 Contact Us
Need assistance? Reach out anytime:
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