A Therapy Mattress Designed to Protect Skin, Reduce Pressure, and Improve Comfort

The Prius Healthcare USA Duet Mattress Replacement is an air-based mattress designed for users who spend extended time in bed and and need help with pressure relief, airflow, and regular position changes.

The system has two parts: the mattress itself and the master control unit (the pump).

Airflow Designed for All-Day Use

The mattress uses Low Air Loss airflow to move air through the cover and air cells, helping reduce heat and moisture on the surface. This airflow supports a cooler, drier environment over long periods and helps the resting surface stay more consistent all day.

The control unit handles all of the pressure settings. It has a 3-in-1 alternation pattern, a standard alternating pressure mode, a static mode, a pulsation option, and a turning/rotation function. You can adjust the comfort level digitally, and the system keeps the pressure within a set range.

About the Rotation Feature

The mattress can turn the user to the left, to the right, or run a full laterla rotation cycle. You can set the rotation cycle anywhere from 3 to 95 minutes. This is helpful when regular turning is needed but difficult to do manually.

Automatic Adjustments

There are a few features built in so the mattress adapts to changes without you having to guess the right settings:

• Auto Fowler: When the head of the bed is raised, the system increases pressure so the person doesn’t “sink” into the mattress.

• Auto-Set: You enter height and weight, and the system chooses an appropriate pressure range.

• Alarms: It has alerts for low pressure, power failure, and bottoming-out.
  
  

What You Can Expect Day to Day

Once it’s set up, you mainly use the LCD panel to adjust comfort or switch between modes. Cables can be kept off the floor using the built-in cable management on the mattress. The hanging bracket lets you mount the pump on most bed frames.

The system is straightforward to use once you’re familiar with the controls, and the automatic features help keep the pressure steady throughout the day.

Essential Features

The modular construction of the cells makes for simplistic repair and cleaning

Low slip nylon under mattress base cover to reduce shearing and friction between mattress and bed frame

Cable management keeps electrical cables off the floor

CPR quick release system deflates the system within 20 second

 

 

Prius Healthcare USA Duet Video

Documents

Prius Healthcare USA Duet Product Brochure Prius Healthcare USA Duet Product Manual Prius Healthcare USA Duet Quick Guide

Warranty Information

Prius Healthcare Products guarantees this equipment is free from defects in material and workmanship. We will repair or replace any defective equipment returned to the service address (with prepaid transportation) within 12 months of delivery to the original purchaser.

This warranty covers repairs or adjustments at no charge. However, it excludes damage caused by shipping, tampering, improper maintenance, accidents, negligence, misuse, or unauthorized repairs. Prius Healthcare Products is not liable for any direct, indirect, or consequential damages resulting from the use of the equipment.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.