Duet 5 Function Pressure Relief Mattress System

Low Air Loss, Alternating Pressure, Pulsation, Static & 40° Lateral Rotation

The Duet is a fully adjustable mattress replacement system designed for individuals who spend extended periods in bed and require a surface that adapts throughout the day.

With integrated therapy modes—Low Air Loss, Alternating Pressure, Pulsation, Static, and Lateral Rotation—the system allows caregivers to manage positioning and comfort from one easy-to-use control unit.

Unlike standard systems, the Duet can run multiple functions simultaneously, helping maintain a consistent surface without constant manual adjustments.

Controlled 40° Lateral Rotation with Flexible Timing

The Duet provides up to a 40° lateral rotation, allowing controlled repositioning to the left, right, or through a full rotation cycle.

• Select left turn, right turn, or full rotation
• Set rotation timing from 3 to 95 minutes
• Continuous rotation cycles run automatically until adjusted
• Includes turn & hold mode for care routines and repositioning

This level of control makes it easier to manage regular position changes while reducing the need for frequent manual repositioning.

Continuous Low Air Loss for a Cooler, Drier Surface

The system delivers constant low air loss airflow across the mattress surface.

• Helps reduce heat and moisture buildup
• Supports a more stable and balanced surface
• Maintains airflow without interrupting other functions

Low air loss operates continuously, even when other modes are active.

Advanced Alternation System (3-in-1 Design)

The Duet uses a 3-in-1 alternating system, where multiple air cells work together to maintain support across the surface.

• Alternating cycle adjustable from 3 to 95 minutes
• Designed to maintain consistent surface support
• 18-cell structure for even distribution across the mattress

Smart Automatic Adjustments

The Duet includes built-in features that simplify setup and daily use:

• Auto-Set Function
  Enter user height and weight to automatically adjust pressure levels
• Auto Fowler Detection
  Detects when the bed is raised and adjusts pressure accordingly

These features help maintain consistent settings with minimal caregiver input.

Essential Features

The modular construction of the cells makes for simplistic repair and cleaning

Low slip nylon under mattress base cover to reduce shearing and friction between mattress and bed frame

Incorporates with automatic sensing technology for fowler detection and pressure adjustment

Cable management keeps electrical cables off the floor

CPR quick release system deflates the system within 20 seconds

Hanging bracket fits on all types of beds

Prius Healthcare USA Duet Video

Documents

Prius Healthcare USA Duet Product Brochure Prius Healthcare USA Duet Product Manual Prius Healthcare USA Duet Quick Guide

Warranty Information

Prius Healthcare Products guarantees this equipment is free from defects in material and workmanship. We will repair or replace any defective equipment returned to the service address (with prepaid transportation) within 12 months of delivery to the original purchaser.

This warranty covers repairs or adjustments at no charge. However, it excludes damage caused by shipping, tampering, improper maintenance, accidents, negligence, misuse, or unauthorized repairs. Prius Healthcare Products is not liable for any direct, indirect, or consequential damages resulting from the use of the equipment.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for eligible products.

Approved returns are subject to:

• A 25% restocking fee

• Non-refundable outbound shipping

• Non-refundable white-glove delivery charges (if applicable)

After 14 days, all sales are considered final.

Returned items must be unused, in original packaging, and include all components and documentation. Return shipping costs are the customer’s responsibility.

To request a return, please email:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.