Prius Healthcare USA Enhance RDX Mattress System

Enhance RDX Mattress System by Prius Healthcare USA

The Enhance RDX Mattress System by Prius Healthcare USA provides comfort and care for patients while giving caregivers peace of mind. Designed for those at low to medium risk of pressure ulcers or with existing stage 1 to 4 ulcers, it helps redistribute pressure to promote healing and prevention. With a weight capacity of 350 lbs and dimensions of 80” (L) x 36” (W) x 8” (H), it is durable and spacious.

The cell-in-cell design keeps the mattress inflated during power outages, while the 2-in-1 alternating air cycle ensures continuous therapeutic support. Additional features include a low-friction cover, quick-release CPR system, and an adjustable slimline pump for personalized comfort.

Enhance RDX Mattress System for Pressure Ulcer Management

The Enhance RDX Mattress System is a low to medium-risk solution for patients at risk of developing pressure ulcers, as determined by clinical judgment. It is also suitable for patients with existing stage 1, 2, 3, and 4 pressure ulcers, and can be used in alignment with hospital policies on pressure area management.

Essential Key Features

A low slip base cover is a plus to keep the mattress in place on the bed

Slimline pump design is unobstructed

Enhance RDX Mattress Bracket-Hanging bracket fits on all types of beds

Enhance RDX Mattress Welded vinyl bladder containment straps

CPR quick release system deflates the system within 20 seconds

Cable management keeps electrical cables off the floor

Features and Benefits

• 8” Air Bladders with Cell-in-Cell Design: Includes 4.5” of therapy air and 3.5” of static air, ensuring therapeutic alternating pressure and maintaining inflation during power outages.
• Durable Polyester Bottom Cover: Features a woven polyester cover with PVC lining for enhanced infection control.
• Weight Capacity: Supports patient weights up to 350 lbs.
• Low Friction, Low Shear Cover: Designed to reduce skin irritation and friction.
• Heel Area Pressure Offloading: Lower foot end cells are specifically designed to relieve pressure on sensitive heel areas.
• Constant Low Pressure: Redistributes pressure over a larger area compared to standard mattresses for improved comfort and support.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Documents

Prius Health USA Enhance RDX Product Brochure

Prius Health USA Enhance RDX Product Manual

Prius Health USA Enhance RDX Quick Guide

Specification

Warranty Information

• Prius Healthcare USA guarantees that this equipment will be free from defects in materials and workmanship for up to 12 months from the original date of purchase.

Prius Healthcare USA Enhance RDX Video

Prius Healthcare Products guarantees this equipment is free from defects in material and workmanship. We will repair or replace any defective equipment returned to the service address (with prepaid transportation) within 12 months of delivery to the original purchaser. This warranty covers repairs or adjustments at no charge. However, it excludes damage caused by shipping, tampering, improper maintenance, accidents, negligence, misuse, or unauthorized repairs. Prius Healthcare Products is not liable for any direct, indirect, or consequential damages resulting from the use of the equipment.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be cancelled once processing begins
  
• If your order has already shipped, it cannot be canceled.

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer
  
  
  

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain scooter and wheelchair brands are non-returnable due to manufacturer policies. These include brands like Discover Your Mobility, PET Scooters, and EWheels.  – [View full list of non-returnable brands here]

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

Defective Items 

If a product arrives damaged or defective, we will offer a free replacement at no cost to you.  The item must be returned before a replacement will be shipped; a pre-paid return label will be provided.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site

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