USA RLX Foam Mattress by Prius Healthcare USA
The RLX Foam Mattress by Prius Healthcare USA is a dual-layer foam replacement mattress designed for comfort and support in healthcare settings. This mattress is available in sizes 36 or 42 inches width and both 80" length with a 6-inch thickness and supports up to 350 lbs. It also includes a breathable urethane 4-way stretch top cover and a durable vinyl base cover for protection. It features a zoned comfort foam top layer that contours to the body and a visco elastic foam foot section for extra pressure relief. The firm foam support base adds stability, while full-length firm side rails enhance safety.
Features and Benefits
- Dual-layer foam replacement mattress: Offers durable comfort and reliable support for patients.
- Zoned comfort foam top layer: Adapts to the body, providing targeted pressure relief for better sleep.
- Visco elastic foam foot section: Eases pressure on sensitive areas, reducing the risk of pressure sores.
- Firm foam support base layer: Ensures stability and helps the mattress retain its shape over time.
- Full-length firm side rails: Enhance safety by preventing falls and assisting with transfers.
- Urethane 4-way stretch top cover: Promotes airflow and moisture control, keeping the mattress comfortable.
- Vinyl base cover: Protects the mattress with a waterproof layer, extending its lifespan.
- Optional raised side rails with ingress/egress cut-outs: Make patient transfers easier and add extra security.
Documents
Prius Healthcare USA RLX Foam Mattress Brochure
Prius Healthcare USA RlX Foam Mattress Manual
Specification
| SPECIFICATIONS |
| Sizes |
80"L x 36"W x 6"H
80"L x 42"W x 6"H
|
| Raised Side Rails |
Available |
| Weight Capacity |
350 lbs |
| Warranty |
7 Year Non-Prorated Limited |
| Foam Core |
7 Year Non-Prorated Limited |
| Cover |
1 Year Material and Workmanship |
| HCPCS Code |
E0184 |
Warranty Information
-
This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:
RLX Mattress: 5 years (Foam), 1 year (Cover)
Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.
This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:
RLX Mattress: 5 years (Foam), 1 year (Cover)
If any product is proven to be defective within the warranty period, it will be repaired or replaced with new or refurbished components at the Manufacturer's discretion. This warranty does not cover labor or shipping charges associated with the installation or repair of replacement parts. The warranty period for any repaired or replaced product shall coincide with the original warranty period of the defective component.
For warranty service, please contact the dealer from whom you purchased the product. If the product was purchased from a dealer, they must arrange for the Manufacturer to issue a return authorization. Any defective unit or parts must be disinfected before return and sent for warranty inspection within thirty days of the return authorization date, using the provided authorization number. C.O.D. shipments will be refused; please prepay all shipping charges.
Limitations and exclusions: This warranty does not apply to products subjected to negligence, accidents, improper operation, maintenance, or storage. Damage caused by events outside the Manufacturer's control, including carelessness, accidental damage, damage from sharp objects, tears, and excessive wear and tear, is not covered. Additionally, failure to follow cleaning instructions may void the warranty.
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
- In stock? We ship it.
- Out of stock/backorder? We’ll contact you with options:
- Estimated restock date
- Alternative product
- Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that things change. Here's our cancellation policy:
- Within 24 hours: Free cancellation
- After 24 hours: Subject to a 10–25% restocking fee depending on the brand
- Custom orders: Cannot be canceled once processing begins
Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat
🔁 Returns & Refunds
Returns are accepted within 30 days, subject to the following:
Return Requirements:
- Item must be unused, in original packaging, with all accessories and documents
- Subject to 25% restocking fee
- Shipping costs (both ways) are non-refundable and paid by the customer
Return Process:
Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.
🚫 Non-Returnable Items
Some products cannot be returned due to hygiene, customization, or manufacturer policies.
Non-Returnable Categories:
- Adjustable Beds
- Hospital Beds (special order)
- Mattresses (custom/hygiene item)
- Red Light Therapy Devices
- Wheelchair Cushions & Support Surfaces
- Certain Scooters and Wheelchairs
For a full list of non-returnable brands, click here.
🚚 Shipping & Delivery
Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.
📦 Damages Upon Delivery
Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.
Damage not reported within 24 hours may not be eligible for a claim.
📭 Missed Deliveries
If you're unavailable during delivery and the item is returned to the sender:
- 25% restocking fee applies
- You’re responsible for both outbound and return shipping costs
To avoid this, contact the freight carrier or our team to reschedule your delivery.
🎁 BOGO Promotions
For Buy One, Get One offers:
- Both items must be returned for a full refund
- If only one is returned, store credit or a replacement will be offered
- Return shipping and restocking fees may still apply
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
- Proof of purchase
- Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
- Inspect your package upon delivery and report any damage within 24 hours
- You are responsible for return/exchange shipping costs
- Returns must be unopened and unused
- Orders that have shipped are not eligible for a full refund
- Refunds will be adjusted for shipping, handling, and a 25% restocking fee
📬 Contact Us
Need assistance? Reach out anytime:
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