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Prius Healthcare USA RLX Foam Mattress

Save $210.00 Save $130.39
Original price $539.39
Original price $539.39 - Original price $837.00
Original price $539.39
Current price $409.00
$409.00 - $637.00
Current price $409.00
Availability:
in stock, ready to be shipped
Availability:
in stock, ready to be shipped
Availability:
in stock, ready to be shipped
Availability:
in stock, ready to be shipped

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USA RLX Foam Mattress by Prius Healthcare USA

The RLX Foam Mattress by Prius Healthcare USA is a dual-layer foam replacement mattress designed for comfort and support in healthcare settings. This mattress is available in sizes 36 x 76, 80, and 84 inches with a 6-inch thickness and supports up to 350 lbs. It also includes a breathable urethane 4-way stretch top cover and a durable vinyl base cover for protection. It features a zoned comfort foam top layer that contours to the body and a visco elastic foam foot section for extra pressure relief. The firm foam support base adds stability, while full-length firm side rails enhance safety. 

Prius Healthcare USA RLX Foam Mattress

Features and Benefits


  • Dual-layer foam replacement mattress: Offers durable comfort and reliable support for patients.
  • Zoned comfort foam top layer: Adapts to the body, providing targeted pressure relief for better sleep.
  • Visco elastic foam foot section: Eases pressure on sensitive areas, reducing the risk of pressure sores.
  • Firm foam support base layer: Ensures stability and helps the mattress retain its shape over time.
  • Full-length firm side rails: Enhance safety by preventing falls and assisting with transfers.
  • Urethane 4-way stretch top cover: Promotes airflow and moisture control, keeping the mattress comfortable.
  • Vinyl base cover: Protects the mattress with a waterproof layer, extending its lifespan.
  • Optional raised side rails with ingress/egress cut-outs: Make patient transfers easier and add extra security.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.


Documents


Prius Healthcare USA RLX Foam Mattress Brochure

Prius Healthcare USA RlX Foam Mattress Manual


Specification


SPECIFICATIONS
Sizes 36" x 80" x 6.5"
42" x 80" x 6.5"
Custom sizes available
Raised Side Rails Available
Weight Capacity 350 lbs
Warranty 7 Year Non-Prorated Limited
Foam Core 7 Year Non-Prorated Limited
Cover 1 Year Material and Workmanship
HCPCS Code E0184

Warranty Information


  • This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:

    RLX Mattress: 5 years (Foam), 1 year (Cover)

Prius Healthcare USA Authorized Dealer

This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:

RLX Mattress: 5 years (Foam), 1 year (Cover)

If any product is proven to be defective within the warranty period, it will be repaired or replaced with new or refurbished components at the Manufacturer's discretion. This warranty does not cover labor or shipping charges associated with the installation or repair of replacement parts. The warranty period for any repaired or replaced product shall coincide with the original warranty period of the defective component.

For warranty service, please contact the dealer from whom you purchased the product. If the product was purchased from a dealer, they must arrange for the Manufacturer to issue a return authorization. Any defective unit or parts must be disinfected before return and sent for warranty inspection within thirty days of the return authorization date, using the provided authorization number. C.O.D. shipments will be refused; please prepay all shipping charges.

Limitations and exclusions: This warranty does not apply to products subjected to negligence, accidents, improper operation, maintenance, or storage. Damage caused by events outside the Manufacturer's control, including carelessness, accidental damage, damage from sharp objects, tears, and excessive wear and tear, is not covered. Additionally, failure to follow cleaning instructions may void the warranty.

Order Acknowledgment


Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

  • Payment Authorization
    Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

  • Stock Verification
    After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

    • An estimated restock date
    • Alternative products
    • A full refund upon request
  • Order Updates
    You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

  • Be in unused condition
  • Be returned in its original packaging
  • Include all parts, accessories, and documentation

Products manufactured by these Vendors are Non-Returnable:

Company List

  • AFIKIM
  • Assured Comfort
  • Circle Specialty
  • Charme Tech Sleepstar
  • Dawn House
  • Discover Your Mobility
  • Green Transporter
  • Immersus
  • Medacure Inc
  • ObboMed
  • Pushpak Motors
  • Prius Healthcare
  • Pro Active Medical Protekt Aire
  • ROHO
  • Scoota Trailer
  • SleepSafe Beds
  • Span America Mattress
  • Supracor
  • Journey - The Perfect Sleepchair (custom made to order)
  • Wellell
  • Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

  • Adjustable Beds
  • Hospital Beds - (cannot be returned - special order item)
  • Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
  • Wheelchair Cushions / Support Surfaces
  • Specificied Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

  • I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
  • I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
  • I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
  • I understand that if my order has left the warehouse, I am unable to receive a full refund. 
  • I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Missed Delivery and Return Policy

In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:

  • A 25% restocking + Handling Fees
  • Outbound and return shipping costs associated with the delivery attempt.

We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty


All products sold by us are covered under the manufacturer’s warranty from the date of purchase. Warranty terms vary by manufacturer; please refer to individual product pages for specific details.

If an item arrives damaged, it must be reported immediately upon delivery for assistance. After the return period, any issues or defects must be addressed directly with the manufacturer under their warranty terms.

We are happy to assist by providing proof of purchase and warranty details, but we are not responsible for repairs, replacements, or warranty claims after the return period. Manufacturer warranties generally cover defects in materials or workmanship but do not cover damage from normal use, wear, and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,


BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

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