Proactive Medical Protekt® Ultra Wheelchair Cushion
The Proactive Medical Protekt® Ultra Wheelchair Cushion, specifically engineered to enhance comfort and ensure proper posture for wheelchair users. with a weight capacity of 275lbs and available in different dimensions options. Featuring the advanced Visco Gel Polymer Technology (VGPT™), this cushion sets a new standard in pressure management, combining a dual-chamber gel bladder with layers of high-density foam and gel-infused memory foam.
The Protekt® Ultra is clinically designed to distribute weight evenly, significantly reducing the risk of pressure ulcers by ensuring optimal pressure redistribution and enhancing breathability. The dual-chamber gel bladder not only ensures even distribution of the cooling gel to critical areas but also maintains a consistently cool surface temperature to prevent skin breakdown.
Accompanied by a high-performance, stretch nylon cover, the Protekt® Ultra Wheelchair Cushion excels in providing a waterproof, anti-microbial, and exceptionally comfortable touch. This cover's multi-directional stretch design effectively alleviates pressure on bony prominences, enhancing skin protection. Moreover, safety buckles ensure the cushion remains securely in place, offering stability and peace of mind.
Key Features:
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Enhanced Skin Protection: Utilizes VGPT™ for rapid heat dissipation and increased breathability.
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Superior Comfort: Gel-infused memory foam top layer and a molded foam base for maximum comfort.
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Optimal Pressure Redistribution: Dual-chamber gel bladder targets vulnerable areas to prevent pressure ulcers.
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Durable and Hygienic: Waterproof, breathable nylon cover that’s easy to clean and resistant to microbes.
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Secure Placement: Equipped with safety buckles for reliable cushion positioning.
Warranty:
Enjoy an 18-month warranty with the Protekt® Ultra Wheelchair Cushion, ensuring long-term reliability and satisfaction in your investment.
Experience unparalleled comfort and protection with the Proactive Medical Protekt® Ultra Wheelchair Cushion, your ideal solution for maintaining posture and preventing skin issues in wheelchair-bound patients.
Medicare code E2605
Features and Benefits:
- Molded high density pressure sensitive foam.
- Leg troughs promote thigh alignment and postural symmetry.
- Raised front ridge controls sliding.
- Provides proper positioning and patient comfort.
- Stretch nylon cover is comfortable, breathable and fluid resistant.
- Safety buckles keeps the cushion in place.
- Weight Capacity: 275 lbs.
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
- In stock? We ship it.
- Out of stock/backorder? We’ll contact you with options:
- Estimated restock date
- Alternative product
- Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that things change. Here's our cancellation policy:
- Within 24 hours: Free cancellation
- After 24 hours: Subject to a 10–25% restocking fee depending on the brand
- Custom orders: Cannot be cancelled once processing begins
- If your order has already shipped, it cannot be canceled.
Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat
🔁 Returns & Refunds
Returns are accepted within 30 days, subject to the following:
Return Requirements:
- Item must be unused, in original packaging, with all accessories and documents
- Subject to 25% restocking fee
- Shipping costs (both ways) are non-refundable and paid by the customer
Return Process:
Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.
🚫 Non-Returnable Items
Some products cannot be returned due to hygiene, customization, or manufacturer policies.
Non-Returnable Categories:
- Adjustable Beds
- Hospital Beds (special order)
- Mattresses (custom/hygiene item)
- Red Light Therapy Devices
- Wheelchair Cushions & Support Surfaces
- Certain scooter and wheelchair brands are non-returnable due to manufacturer policies. These include brands like Discover Your Mobility, PET Scooters, and EWheels. – [View full list of non-returnable brands here]
For a full list of non-returnable brands, click here.
🚚 Shipping & Delivery
Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.
📦 Damages Upon Delivery
Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.
Damage not reported within 24 hours may not be eligible for a claim.
Defective Items
If a product arrives damaged or defective, we will offer a free replacement at no cost to you. The item must be returned before a replacement will be shipped; a pre-paid return label will be provided.
📭 Missed Deliveries
If you're unavailable during delivery and the item is returned to the sender:
- 25% restocking fee applies
- You’re responsible for both outbound and return shipping costs
To avoid this, contact the freight carrier or our team to reschedule your delivery.
🎁 BOGO Promotions
For Buy One, Get One offers:
- Both items must be returned for a full refund
- If only one is returned, store credit or a replacement will be offered
- Return shipping and restocking fees may still apply
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
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Proof of purchase
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Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
- Inspect your package upon delivery and report any damage within 24 hours
- You are responsible for return/exchange shipping costs
- Returns must be unopened and unused
- Orders that have shipped are not eligible for a full refund
- Refunds will be adjusted for shipping, handling, and a 25% restocking fee
📬 Contact Us
Need assistance? Reach out anytime:
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