Protekt Aire 3500 Mattress System Enhances Patient Comfort and Care

The Protekt® Aire 3500 by Proactive Medical is a low air loss and alternating pressure mattress system designed for comfort and pressure relief. With a weight capacity of 350 lbs and dimensions of 80”L x 36”W x 8”H, it helps prevent pressure ulcers while ensuring stability. The 5” air mattress with a 3” densified fiber base provides a safety layer in case of power failure. 

Advanced Pressure Relief Technology

The 18 laser-cut air holes improve airflow to keep patients cool and dry, while the quilted, fluid-resistant nylon cover adds comfort and durability. The adjustable airflow dial and 10-minute alternating cycle promote even pressure distribution. A pillow top feature supports the head and neck, while optional raised side rails offer extra security. A visual low-pressure alarm alerts caregivers to any issues.

Protekt Aire 3500 Key Features

• Dual Therapy System – Combines low air loss and alternating pressure to enhance pressure redistribution and reduce the risk of pressure ulcers.

• Adjustable Comfort Settings – The air flow dial allows caregivers to customize pressure levels for optimal patient comfort.

• Preset 10-Minute Alternating Cycle – Provides consistent pressure relief to promote circulation and prevent prolonged pressure on any single area.

• Static Mode for Transfers – Disables alternating pressure for stable and safe patient transfers.

• Visual Low Pressure Alarm – Alerts caregivers if air flow is compromised, ensuring timely intervention.

• Durable 5” Mattress with 3” Fiber Base – Densified fiber support base acts as a safety net in case of power failure, preventing bottoming out.

• 18 Laser Holes for Ventilation – Helps keep the patient cool and dry, reducing heat buildup and moisture-related skin issues.

• Fluid-Resistant Quilted Nylon Cover – Protects against spills and enhances patient comfort while maintaining breathability.

• Pillow Top Feature – Prevents unnecessary head and neck movement during alternating pressure therapy.

• Optional Raised Side Rails – Provides added security by reducing the risk of patient roll-outs.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Protekt Aire 3500 Documents

Protekt Aire 3500 Individual Product Sheet

Individual Product Sheet - Protekt Aire 3000/3500/3600 Series

Protekt Aire 3500 Product Manual

Protekt Aire 3500 Air Mattress Selection Guide

Protekt Aire 3500 PDAC Coding Verification Letter

Protekt Aire 3500 Specification

Protekt Aire 3500 Warranty

• The Protekt Aire 3500 Alternating Pressure Mattress System comes with a 18 months non-prorated warranty.

Warranty Information


The Protekt Aire 3500 Alternating Pressure Mattress System comes with a 18 months non-prorated warranty.

📦 Order Acknowledgment

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💳 Payment Authorization

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📦 Stock & Availability

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• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be cancelled once processing begins
  
• If your order has already shipped, it cannot be canceled.

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain Scooters and Wheelchairs

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase
• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

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• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

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