Protekt Aire 3600 Mattress System by Proactive Medical

The Proactive Medical Protekt Aire 3600 Mattress System combines dual therapies of low air loss and alternating pressure in one advanced unit, offering exceptional care and comfort for patients at risk of pressure ulcers. This system features a durable and powerful, yet quiet, user-friendly pump designed to treat pressure ulcers effectively.

Advanced Pressure Relief Technology

The Protekt Aire 3600 is Medicare code E0277 compliant, ensuring it meets high standards of medical care. With a weight capacity of up to 350 pounds, the mattress is crafted from high-quality materials, including a nylon top cover that is fluid-resistant, anti-microbial, and anti-bacterial, providing both durability and comfort.

Comprehensive Care and Convenience

Installation and maintenance of the Protekt Aire 3600 are straightforward, making it an ideal choice for hospitals, homecare settings, and other healthcare environments. The system includes a static mode for safe and easy patient transfer and repositioning and an alternating mode that cycles every 10 minutes to relieve pressure points continuously. The control unit features an airflow dial for custom patient comfort and pressure levels, as well as a visual low-pressure alarm to indicate any compromise in airflow. Additionally, the mattress system includes a unique cell-on-cell design with a one-way valve that holds air in the lower 4 inches of the cells in the event of a power failure, ensuring patient safety at all times.

Protekt Aire 3600 Key Features

• Weight Capacity: Supports patients up to 350 pounds.
• Dual Therapies: Combines low air loss and alternating pressure in one system.
• Air Flow Dial: Offers custom patient comfort and pressure levels.
• Static Mode: Facilitates safe and easy patient transfer.
• Preset Cycle: 10-minute alternating pressure cycle.
• Low Pressure Alarm: Visual indicator of compromised airflow.
• Cell-on-Cell Design: Holds air in the lower cells during power failure.
• Laser Holes: 18 holes keep the patient cool and dry.
• Nylon Top Cover: Fluid-resistant, anti-microbial, anti-bacterial, and quilted for comfort.
• Pillow Top Feature: Prevents unnecessary movement of head and neck.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Protekt Aire 3600 Documents

Protekt Aire 3600 Individual Product Sheet

Individual Product Sheet - Protekt Aire 3000/3500/3600 Series

Protekt Aire 3600 Product Manual

Protekt Aire 3600 Air Mattress Selection Guide

Protekt Aire 3600 PDAC Coding Verification Letter

Protekt Aire 3600 Specifications

Warranty

• Duration: Limited warranty for 1 year.
• Coverage: Covers manufacturing defects and parts.
• Exclusions: Does not cover damage caused by misuse, accidents, or unauthorized repairs.

The Proactive Medical Protekt Aire 3600 Mattress System combines advanced technology with user-friendly design, making it a reliable and efficient solution for pressure ulcer prevention and management. With its comprehensive set of features and robust specifications, it ensures both patient comfort and caregiver convenience.

Return and Refund Policy

Order Confirmation

Once your order is placed, you will receive a confirmation email with the details of your purchase. This email confirms that your order has been processed, and your credit card has been pre-authorized.

Our team will verify the product’s availability for immediate packaging and shipping. If the item is out of stock or on backorder, we will promptly notify you by phone or email.

We appreciate your business and are here to assist with any questions!

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for shipping, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling, and restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
• Assured Comfort
• Charme Tech
• Dawn House
• Discover Your Mobility
• Green Transporter
• Immersus
• Medacure Inc
• Moxi
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattress
• Supracor
• Journey - The Perfect Sleepchair (custom made to order)
• Wellell

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Wheelchair Cushions / Support Surfaces
• Specificied Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

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Missed Delivery and Return Policy

In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:

• A 25% restocking + Handling Fess
• Outbound and return shipping costs associated with the delivery attempt.

We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.