The REYHEE Roamer 200W 24V Foldable Electric Wheelchair. 

The REYHEE Roamer is a lightweight, foldable electric wheelchair that’s easy to carry and use. It weighs 72.1 pounds with the battery and can hold up to 300 pounds. When folded, it’s small enough for easy storage and travel. The large back wheels and smaller front wheels make it stable and smooth to drive on different surfaces. It's a good choice for people who need a portable and strong wheelchair.

Easy-to-Use 360° Joystick Control

The REYHEE Roamer has a joystick that moves in all directions, making it easy to control. It lets you turn in small spaces and has buttons for important features. You can turn the headlight on or off, adjust the speed, use the horn, and check the battery level. There’s also a button to turn the wheelchair on or off. This control panel makes using the wheelchair simple and convenient.

Features and Benefits

• Rear wheel drive: Offers better traction and stability.
• Electro-mechanical brake: Provides reliable stopping power.
• Foldable: Easy to transport and store.
• Drive & neutral/freewheel modes: Flexible movement options.
• Rear shock absorption: Smooth out bumps for a more comfortable ride.
• 4 solid wheels: Durable and stable.
• Offboard charging: Convenient battery charging.
• Storage pocket: Handy for carrying personal items.

Documents

REYHEE Roamer Product Manual

Specifications

Warranty

Offers the following warranty coverage: The drive train, including motor, brake, and transaxle, is covered for 5 years. The controller, CPU, battery box, and other electronic parts are covered for 13 months. For the frame, in-home labor, extended warranty, and spare parts, please contact customer support for more details as additional costs may apply.

Reyhee Electric Wheelchair Warranty Information

Reyhee Electric Wheelchair offers a limited warranty on all eligible products purchased in the United States, ensuring protection against defects in manufacturing, materials, and workmanship. To activate your warranty, please register your scooter as soon as possible via www.reyhee.com/registration. The warranty applies only to products delivered in new condition, in original packaging, from an authorized Reyhee reseller, and used according to the user manual.

Coverage Details:

Frame: Contact customer support for more details (may incur additional cost).
Drive Train (including motor, brake, and transaxle): 5 years
Controller: 13 months
CPU: 13 months
Battery Box: 13 months
All Other Electronic Parts: 13 months
In-Home Labor (Maintenance/Service): 13 months (may require additional cost)
Extended Warranty: Contact customer support for availability (may incur additional cost)
Spare Parts: Available upon request from customer support (may require additional cost)

Please note:

Parts subject to normal wear and tear, such as wheels, seats, and storage pockets, are not covered under the warranty. The warranty starts from the original date of purchase and is valid only for the original purchaser. This warranty grants you specific legal rights, which may vary depending on your state.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

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