RIO Mobility Firefly 2.5 Electric Scooter

Firefly 2.5 Electric Scooter by RIO Mobility

The RIO Mobility Firefly 2.5 Electric Scooter is a lightweight and powerful solution to enhance your wheelchair. With a weight capacity of 300 lbs, it provides a smooth ride with a top speed of 12 mph and a 16-mile range on a full charge. Powered by a 350W, 36V brushless motor, it’s ideal for both indoor and outdoor use. The charging time is about 3 hours, ensuring you’re ready to go in no time. This attachment easily connects to most wheelchairs for added freedom and mobility.

Firefly 2.5 Electric Scooter Adjustable Speed and Flexibility

Equipped with five adjustable speed modes, the Firefly lets you reach speeds of up to 12 miles per hour. Whether you’re maneuvering through tight spaces or speeding along open paths, the Firefly offers versatile control for a range of environments.

Firefly 2.5 Electric Scooter Removable Lithium-ion Battery

The Firefly boasts a removable lithium-ion battery with a 16-mile range, depending on usage and terrain. It doubles as a power bank to charge mobile devices, offering added convenience and independence on the go. With a 3-hour charging time, you’ll be ready to ride again in no time.

Firefly 2.5 Electric Scooter Advanced Safety Features

Safety is paramount with the Firefly’s dual rotor disc brakes that offer reliable stopping power. Color-coded throttles with anti-slip grips ensure easy and safe operation, even on rough terrain or during long rides. This combination gives you the confidence to navigate various environments securely.

Firefly 2.5 Electric Scooter Compact and Easy to Transport

The Firefly is designed for easy storage and transport with a quick-release center frame that disassembles without tools. Its dual kickstands make parking and storing the scooter attachment simple and secure, ensuring hassle-free mobility wherever you go.

Optional Travel Bag for Firefly 2.5 Electric Scooter Attachment

RIO Mobility Firefly Tire Types

Features and Benefits

• High-Speed Performance: Reach up to 12 mph, enhancing your mobility for faster travel.
• 16-Mile Range: Long-lasting battery ensures you can cover more ground with fewer charges.
• Quick Attachment/Detachment: Easily attach or remove the Firefly from your wheelchair within seconds.
• Lightweight & Portable: Removable lithium-ion battery for easy transport and storage.
• Brushless Motor: Smooth, efficient operation for a quieter and longer-lasting ride.
• Dual Disc Brakes: Safe and responsive stopping power for improved control.
• Full Color Display: Stay informed with real-time speed, battery, and status updates.
• Ergonomic Handlebars: Comfort and stability for better grip and control.

Documents

RIO Mobility Firefly 2.5 Product Manual

RIO Mobility Firefly 2.5 Product Brochure

RIO Mobility Firefly 2.5 Fit Guide

Product Specifications

Warranty Information

• Rio Mobility offers a one-year warranty for the Firefly 2.5, covering manufacturing defects in materials and workmanship. The lithium-ion battery is covered for six months. The warranty does not cover damage from misuse, physical harm, water exposure, or issues like broken wires, dropped batteries, or chargers.

RIO Mobility Firefly 2.5 Product Video

Rio Mobility Firefly™ 2.5 Warranty Information

Device Warranty: 1-year warranty for manufacturing defects in materials and workmanship.
Battery Warranty: 6-month warranty for manufacturing defects in the lithium-ion battery.

Not Covered:
Damage to connectors, pins, cables, or wires (e.g., pulled or severed motor wires).
Dropped chargers or batteries.
Water damage or any physical damage after receipt.

Notes:
Report any damage or defects upon product receipt.
Improper battery care may void the warranty.

Warranty applies only to the original owner and is non-transferable.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.