Power Wheelchair Warranty Terms and Conditions
This warranty is applicable to the Robooter Power Wheelchair line ("the Product") and is provided by Robooter to the original purchaser ("the Customer"). The warranty is valid for a period of 1 year from the date of purchase and covers defects or premature failure in the following components: battery, tires, wheels, frame, motors, controller, and cushions.
Coverage:
Battery: This warranty covers defects or premature failure of the power wheelchair's battery within the specified 1-year period. The warranty does not cover normal wear and tear or misuse of the battery.
Tires and Wheels: Defects or premature failure of tires and wheels are covered under this warranty. Damages resulting from punctures, cuts, or excessive wear due to misuse are not covered.
Frame: The warranty covers defects in the structural integrity of the power wheelchair's frame. It does not cover damages caused by neglect, accidents, or intentional harm.
Motors and Controller: Defects or premature failure of the motors and controller are covered under this warranty. Any damage resulting from neglect, accidents, or intentional damage is excluded.
Cushions: This warranty covers defects or premature failure of the wheelchair cushions within the specified 1-year period. Damages caused by neglect, accidents, or misuse are not covered.
Exclusions: This warranty does not cover damages, defects, or premature failure caused by the following:
Neglect, abuse, or misuse of the power wheelchair.
Accidents, collisions, or any form of impact.
Inflicted damage, intentional harm, or unauthorized modifications to the product.
Water Immersion (not simply rain, wet driving, or splashes)
Claims Process:
To initiate a warranty claim, the Customer must provide proof of purchase and contact their dealer or reseller, or Robooter within the warranty period.
The dealer or reseller will contact Robooter, who will assess the claim and, if approved, will provide instructions on how to proceed with the warranty service.
Warranty service may involve repair or replacement of the defective component, at the discretion of Robooter.
The Customer is responsible for any shipping costs associated with returning the product for warranty service, if necessary. In most cases Robooter will facilitate the repair with your local dealer directly.
Limitation of Liability: Robooter is not liable for any indirect, consequential, or incidental damages arising from the use of the power wheelchair. The total liability of Robooter under this warranty is limited to the repair or replacement of the defective product.
This warranty is subject to Robooter terms and conditions and may be subject to change without prior notice. Please contact Robooter for the most up-to-date warranty information.
Order Processing
Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.
Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.
If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.
If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be canceled.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion. After 24 hours, cancellations may still be approved but may be subject to cancellation or restocking fees. Orders already committed and custom orders to the supplier may not be eligible for cancellation. Your statutory rights remain unaffected.
Returns
Eligible products may be returned within 7 days of delivery with prior return authorization.
Approved returns may be subject to:
- A 25% restocking fee
- Non-refundable shipping charges
- Non-refundable white-glove delivery charges (if applicable)
- Return shipping costs paid by the customer
Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.
Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.
To request a return authorization, please contact:
support@firstclassmobility.com
Pre-Orders & Backorders
Some products may require advance reservation to secure manufacturer inventory.
Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be canceled.
Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.
Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.
Final Sale Items
Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:
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Beds and Mattresses + Overlays
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Batteries and chargers
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All lifts (residential, vehicle, and patient lifts)
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Lift chairs, geri chairs, and patient room chairs
- Commode and bathroom equipment
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Wheelchair cushions, support surfaces, and slings
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Mobility and Lift accessories
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Red light therapy devices
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All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here
Non-Returnable Accessories
Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.
For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.
Examples include, but are not limited to:
- Spare batteries
- Chargers
- Cup holders
- Storage bags
- Seat cushions
- Positioning supports
- Travel covers
- Replacement parts
- Other optional add-ons and upgrades
Missed Deliveries, Refused Shipments & Incorrect Addresses
Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.
If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand and product.
We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.
After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.
Missing Items & Free Accessories
Please inspect your order upon delivery and report any missing items, parts, or accessories within 14 days.
Claims reported after this period may be difficult to verify and will be reviewed on a case-by-case basis.
Free or promotional accessories are subject to availability and may be changed, discontinued, or substituted where appropriate.
Please see our Shipping Policy for full details.
Payment Disputes
If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.
In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.
Agreement
By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.
Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.
