ROHO Agility Wheelchair Back Support System
The AGILITY Max Contour Back System offers substantial posterior and lateral support, enhancing trunk and lumbar spine stability for improved posture and wheelchair support. Designed for clients requiring postural assistance and deep, mid-thoracic trunk support, this system prioritizes comfort and positioning.
Distinguished by its unique adjustable lateral air pads, the AGILITY Max Contour Back System enables precise customization to optimize trunk and lumbar spine alignment, ensuring unparalleled support and comfort in a wheelchair.
The ROHO Agility Max Contour Back Support incorporates cutting-edge Air Floatation technology, making it a durable, comfortable, and highly adaptable replacement for your wheelchair's backrest. It excels in meeting even the most intricate positioning requirements. Thanks to the advanced and long-lasting Zytel composite hardware, it remains slip-resistant and securely in place. The ROHO Agility Back maintains its position regardless of the user's activity level, ensuring safety at all times.
Stronger
AGILITY demonstrated exceptional strength, passing 100,000 cycles without any damage or slippage, even when subjected to 300 lb. of force directly to the most vulnerable part of the back—the top.
Easy to Adjust
AGILITY offers easy adjustments for angle, height, and depth—all while the client remains seated in the wheelchair. Plus, it can be done with a single tool.
Why AGILITY?
AGILITY stands out with its innovative Zytel® composite hardware, known for its cutting-edge durability. It ensures that AGILITY Backs will not slip, providing peace of mind to clinicians and users alike. AGILITY keeps users secure during various activities, both now and in the future, making it the preferred choice for clinicians who prioritize their clients' needs.
Features of ROHO Agility Wheelchair Back Support System:
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Easy to Adjust: The Agility™ Max Contour Back's angle, height, and depth can be easily adjusted with a single tool, all while the client remains seated in the wheelchair.
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Stronger: The Agility™ Back proved its strength by enduring 100,000 cycles without any damage or slippage, even when subjected to 300 lbs. of force directly applied to the most vulnerable part of the back—the top.
The product includes:
- Cover
- Foam pad
- Back shell
- Foam insert
- Lateral air inserts
- Back cane hardware
- Quick set-up guide
- Air insert
- Repair kit
- Hand pump
- Dual wrench
- Operation manual
- Product registration card
- Choice of quick-release OR fixed mounting hardware
AGILITY backs offer swift, versatile installation on nearly any wheelchair. Crafted with aircraft-grade aluminum, they strike a balance between lightweight durability.
The DRY FLOATATION insert ensures stability and comfort, while the adjustable air insert caters to your personalized comfort and postural requirements.
ROHO Agility Max Instruction Manual
ROHO Back Supports Brochure
ROHO Back Sizing Matrix Guide
ROHO Lateral Pads Manual
The manufacturer warrants the product for the following term:
- Back shell and hardware: 5 years limited warranty
- Air insert: 18 months limited warranty
- Cover and foam: 18 months limited warranty
Return and Refund Policy
Cancellations & Refunds: At First Class Mobility we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@firstclassmobility.com or call us at 307-243-4414
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 307-243-4414, or the chat in the bottom right, or email support@firstclassmobility.com at any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include:
Dundalk Lesiurecraft. No returns accepted/.The Order Cancellation and Change Policy includes: Cancellations without penalty up to 14 days from order entry; a $75 fee applies thereafter and orders can't be cancelled within 7 days of the ship date.
Post-shipping address changes incur a $250 fee. For Canadian Timber Collection, dealers have 24 hours for a $75 change fee.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns.
All our products are sourced directly from our manufacturers and partner brands. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Due to significantly increasing LTL/freight shipping costs, any outright returns will incur a 25% restocking fee plus the cost of in/out shipping, and a 2.9% transaction fee. If you are replacing the product with another item, we may be able to help cover some of the associated costs, depending on the product.
Please note, certain products listed below are non-returnable and non-refundable. Under specific circumstances, we can consult with the manufacturers to see if a return is feasible. If the manufacturer agrees to a return, a restocking fee, both-way shipping costs, and a 2.9% transaction fee will apply regardless. This comprehensive policy ensures that we can continue providing high-quality service while managing the increased logistics costs effectively.
Products manufactured by these Vendors are Non-Returnable:
Company List
- AFIKIM
- Assured Comfort
- Charme Tech
- Dawn House
- eFoldi
- Green Transporter
- Immersus
- Medacure Inc
- Pushpak Motors
- ROHO
- Scoota Trailer
- SleepSafe Beds
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
- Adjustable Beds
- Hospital Beds - (cannot be returned - special order item)
- Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
- Wheelchair Cushions
- Specificied Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-7 business days.
Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The First Class Mobility default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@firstclassmobility.com with any questions,
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