ROHO Hybrid Elite Dual Compartment Wheelchair Cushion

ROHO Hybrid Elite Dual Compartment Wheelchair Cushion

Individuals who use wheelchairs often face challenges with seating comfort, pressure management, and maintaining proper posture. Traditional cushions might not provide the necessary support for pelvic alignment and may fall short in protecting sensitive skin and soft tissues from breakdown due to prolonged pressure and shear forces.

The Hybrid Elite Dual Compartment wheelchair cushion addresses these concerns with a unique combination of ROHO air cells and a contoured foam base. This design not only enhances pelvic and lower extremity positioning but also offers superior protection against skin and soft tissue damage. The cushion's dual valve system allows for customized adjustments to fit individual shapes and asymmetries, ensuring a personalized seating environment.

This innovative wheelchair cushion merges the skin and soft tissue protection of ROHO DRY FLOATATION® with the stability provided by a contoured foam base. The shape-fitting air insert offers crucial pressure redistribution around the pelvis area, catering to those with an obliquity in wheelchairs. Additionally, the two independent compartments allow for precise inflation levels, tailored to your exact shape and ideal seating position in your wheelchair.

ROHO cushions order form

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Dry Floatation Technology

Reduces pressure and discomfort:

• It reduces pressure and discomfort to the skin and soft tissues.
• The cushion lets the client's body submerged without resistance into the air cells which distributes pressure and gives comfort.

Matches your shape:

• The cushion matches the shape of the individual's body.
• It ensures safety, stability, and keeps the client in the right position.
• The flexible cells of the cushion provide constant and even forces overall contact areas with the body.

Provides support and freedom of movement:

• The air cells follow the motion which gives support and freedom of movement.
• The cushion constantly adapts to the changes which happen throughout the day and over time.

Reduces shear and friction:

• The cells of the cushion are designed to transfer the air between each other and adapt as the person moves.
• Shear and friction reduce with the smooth surface of the cushion without negotiating the safety and comfort.

Roho Hybrid Elite Dual Compartment Cushion
Width	14" - 20"
Depth	14.75" - 20.75"
Height	4.25"
Weight Capacity	500 lbs.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.