The ROHO Agility Back System Lateral Pads are designed to enhance user comfort and stability when used in conjunction with the ROHO Agility Contoured Back System.
These lateral pads are available in two types of brackets: fixed brackets, which feature a flat base with a foam pad and cover, and swing-away brackets, which come with a curved base, foam pad, and cover.
They are also offered with options for flush or offset mounts. These lateral pads are compatible with all sizes of the Agility™ Minimum Contour and Agility™ Mid Contour Back Systems.
For added versatility, a combination of one fixed and one swing-away lateral pad can be used, enabling individuals to utilize the swing-away option on their transfer side. This setup provides both support and flexibility as needed.
Purpose of the ROHO Agility Back System Lateral Pads
The use of the lateral pads is to enhance user comfort and stability when used in conjunction with the ROHO Agility Contoured Back System. These pads are offered in two distinct models, both available in a single color option.
The Fixed ROHO Agility Back System Lateral Pads have a straight design, while the Swing-away ROHO Agility Back System Lateral Pads feature a curved configuration. You can select from medium, large, or extra-large sizes to suit your specific needs.
Available in swing-away and fixed brackets with flush or offset mounts.
Swing-away brackets come with curved base with foam pad and cover.
Fixed brackets come with flat base with foam pad and cover.
Fits all sizes of Agility™ Minimum Contour and Agility™ Mid Contour Back Systems.
Order in singles for the option to combine one fixed and one swing-away, enabling individuals to use the swing-away lateral on their transfer side for easier transfers.
Product Specifications / Dimensions
Details
Medicare Code
E1028; E0956
Construction
Fixed Bracket is Aluminum; Swing-Away Bracket is Aluminum and stainless steel. Sleeve and Cover Back Side: Nylon/polychlororene foam. Foam Pad: Polyurethane adhered to an ABS base
Includes
Agility Laterals include bracket and pad, cover and sleeve, 25 mm M6-1.0 bolts (2), 20 mm M6-1.0 bolts (2), washers (2), nuts (2), sliding height adjustment bar extension, dual wrench, and instruction manual
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
In stock? We ship it.
Out of stock/backorder? We’ll contact you with options:
Estimated restock date
Alternative product
Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that things change. Here's our cancellation policy:
Within 24 hours: Free cancellation
After 24 hours: Subject to a 10–25% restocking fee depending on the brand
Custom orders: Cannot be cancelled once processing begins
If your order has already shipped, it cannot be canceled.
Please contact us as soon as possible to cancel: 📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat
🔁 Returns & Refunds
Returns are accepted within 30 days, subject to the following:
Return Requirements:
Item must beunused, in original packaging, with all accessories and documents
Subject to25% restocking fee
Shipping costs (both ways) are non-refundable and paid by the customer
Return Process:
Contact us to get aReturn Authorization. Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.
🚫 Non-Returnable Items
Some products cannot be returned due to hygiene, customization, or manufacturer policies.
Non-Returnable Categories:
Adjustable Beds
Hospital Beds (special order)
Mattresses (custom/hygiene item)
Red Light Therapy Devices
Wheelchair Cushions & Support Surfaces
Certain scooter and wheelchair brands are non-returnable due to manufacturer policies. These include brands like Discover Your Mobility, PET Scooters, and EWheels. – [View full list of non-returnable brands here]
For a full list of non-returnable brands, click here.
🚚 Shipping & Delivery
Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted. Orders from Canada may take longer due to customs clearance.
📦 Damages Upon Delivery
Please inspect your package immediately upon delivery. If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.
Damage not reported within 24 hours may not be eligible for a claim.
Defective Items
If a product arrives damaged or defective, we will offer a free replacement at no cost to you. The item must be returned before a replacement will be shipped; a pre-paid return label will be provided.
📭 Missed Deliveries
If you're unavailable during delivery and the item is returned to the sender:
25% restocking fee applies
You’re responsible for both outbound and return shipping costs
To avoid this, contact the freight carrier or our team to reschedule your delivery.
🎁 BOGO Promotions
For Buy One, Get One offers:
Both items must be returned for a full refund
If only one is returned, store credit or a replacement will be offered
Return shipping and restocking fees may still apply
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
Proof of purchase
Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
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By purchasing from FirstClassMobility.com, you agree to the following:
Inspect your package upon delivery and report any damage within 24 hours
You are responsible for return/exchange shipping costs
Returns must be unopened and unused
Orders that have shipped are not eligible for a full refund
Refunds will be adjusted for shipping, handling, and a 25% restocking fee
