Wheelchair users often struggle with discomfort and skin issues due to prolonged sitting on inadequate cushions, which can lead to reduced mobility and quality of life. Many wheelchair cushions fail to adapt to the user's movements and body shape, leading to discomfort, pain, and potential skin and soft tissue damage, limiting the amount of time one can comfortably spend seated.
The ROHO Mosaic Cushion, enhanced for an even better fit, offers a personalized seating experience for wheelchair users. Designed to match your shape and movements, this cushion features anatomically-designed cell heights and improved air flow for extended, comfortable sitting periods without pain.
With ROHO's proven air-cell-based technology, the MOSAIC Cushion ensures effective pressure redistribution and skin protection. Available in a range of sizes, it's tailored to fit your seating surface perfectly, making it a reliable choice for maintaining skin integrity and enhancing your wheelchair experience.
For optimal positioning, pairing with a Roho Contour Base or Planar Solid Seat Insert is recommended, especially for sling seat wheelchairs, ensuring stability and support.
ISO standards should be referenced for more information on the test methods:
Immersion ISO 16840-2:2018 Clause 11: a test to evaluate a cushion's ability to immerse the buttocks
Contact area ISO 16840-6:2015 Clause 14: a test that utilizes interface pressure measurements to assess the magnitude and distribution of pressure on a loaded cushion
Off-loading IT ISO 16840-12:2021: a test to evaluate a cushion's ability to conform to the contour of the body (i.e. immerse and envelop the buttocks). Explore this test's assessment of pressure distribution.
Lateral stability ISO 16840-13:2021: a test that characterizes a cushions' ability to resist lateral leans
Horizontal stiffness/forward stability ISO 16840-2:2018 Annex C: a test to evaluate the cushion's response to slight horizontal movements in the forward direction
Roho mosaic cushion
Fits seat width
16", 17", 18" & 20"
Fits seat depth
16", 17" & 18"
Product weight (Approx.)
2 lbs.
Weight limit
315 lbs.
Construction
Polyvinylchloride (PVC) made without DEHP
Order Processing
Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.
Stock availability is confirmed after purchase:
In stock: Your order will be prepared and shipped.
Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.
Returns
Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.
After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.
Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.
Condition of Returns
Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.
Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.
Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.
Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.
If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.
Final Sale Items
The following categories are non-returnable and non-refundable:
Beds and mattresses
Batteries and chargers
All lifts (residential, vehicle, and patient lifts)
Lift chairs, geri chairs, and patient room chairs
Wheelchair cushions, support surfaces, and slings
Mobility accessories
Red light therapy devices
All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here .
Defective or Damaged Items
If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.
A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.
If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.
Damage not reported within 24 hours may not be eligible for a claim.
Missed Deliveries & Refused Shipments
Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand. We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.
After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.
Chargebacks & Disputes
If you experience any issues with your order, please contact us first so we can assist.
By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.
Agreement & Disclaimer
By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.
All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.
