ROHO Mosaic Wheelchair Cushion
Wheelchair users often struggle with discomfort and skin issues due to prolonged sitting on inadequate cushions, which can lead to reduced mobility and quality of life. Many wheelchair cushions fail to adapt to the user's movements and body shape, leading to discomfort, pain, and potential skin and soft tissue damage, limiting the amount of time one can comfortably spend seated.
The ROHO Mosaic Cushion, enhanced for an even better fit, offers a personalized seating experience for wheelchair users. Designed to match your shape and movements, this cushion features anatomically-designed cell heights and improved air flow for extended, comfortable sitting periods without pain.
With ROHO's proven air-cell-based technology, the MOSAIC Cushion ensures effective pressure redistribution and skin protection. Available in a range of sizes, it's tailored to fit your seating surface perfectly, making it a reliable choice for maintaining skin integrity and enhancing your wheelchair experience.
For optimal positioning, pairing with a Roho Contour Base or Planar Solid Seat Insert is recommended, especially for sling seat wheelchairs, ensuring stability and support.
Skin protection primary performance metrics categorizing cushions
Roho Mosaic Cushion Catalog
Roho Mosaic Cushion Manual
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
- In stock? We ship it.
- Out of stock/backorder? We’ll contact you with options:
- Estimated restock date
- Alternative product
- Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that plans can change, and we’ll do our best to accommodate.
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Within 24 hours of placing your order: Free cancellation.
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After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,
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Custom orders: Cannot be canceled once processing has begun.
Please note:
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Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.
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Refunds are only issued within 7 days of purchase.
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Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.
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All cancellations must be submitted in writing.
Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.
💵 Refunds
Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.
🔁 Returns (Exchanges)
Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:
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Item must be unused, in original packaging, with all accessories and documents
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A 25% restocking fee applies
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Shipping costs (both ways) are non-refundable and the customer’s responsibility
🚫 Non-Returnable Items
Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):
➡️ For the full list of non-returnable brands, please [click here].
⚠️ Defective or Damaged Items
If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.
If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:
Damage not reported within 24 hours may not be eligible for a claim.
📭 Missed Deliveries
Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)
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Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.
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You will be given tracking details to monitor your shipment.
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We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.
Returns to Sender
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If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.
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You are also responsible for both outbound and return shipping costs in such cases.
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
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Proof of purchase
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Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
- Inspect your package upon delivery and report any damage within 24 hours
- You are responsible for return/exchange shipping costs
- Returns must be unopened and unused
- Orders that have shipped are not eligible for a full refund
- Refunds will be adjusted for shipping, handling, and a 25% restocking fee
📬 Contact Us
Need assistance? Reach out anytime:
Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
