ROHO Quadtro Select High Profile Wheelchair Cushion

ROHO Quadtro Select High Profile Wheelchair Cushion 

ROHO Quadtro Select High Profile Cushion is the most clinically advanced wheelchair cushion, constantly adapting to the user's needs or activities. The innovative ISOFLO Memory Control and autonomous four-compartment architecture provide complete control over inflation levels throughout the cushion, making it simple to ensure that the user is properly positioned.

The ROHO High Profile Cushion features a cell height of 4.25” (10.5 cm) and an immersion depth of 3.25” (8.3 cm), offering optimal immersion and pressure distribution. This design significantly enhances sitting comfort and reduces the risk of pressure injuries, ensuring that each user experiences the highest level of support and protection against skin and soft tissue breakdown. The Quadtro high profile cushion is simple to set up, positions left and right, front and back, and stabilizes and holds the position of the pelvis and thighs, providing unparalleled support and stability.

 Dimernsions

Cell height: 4.25” (10.5 cm)

Immersion depth: 3.25” (8.3 cm)

The product comes standard with:

• Repair kit
• Operation manual
• Hand inflation pump
• Two-way stretch cover

While using a wheelchair with a sling seat, it is recommended to use Roho Contour Base, Roho Planar Solid Seat Insert, or a solid seat platform in combination with your wheelchair cushion for best positioning results.

ISOFLO Memory Control:

The ROHO Select Series cushion's unique ISOFLO Memory Control allows the patient to quickly find and adjust the ideal position for the best immersion and skin protection. It enables complete control over the air compartments of the ROHO cushion's inflation levels, making it simple to ensure that the client is positioned correctly.

All Select Series cushions have a button that can be easily reached and found at the front that allows for fit customization and adjustments while seated. The ISOFLO control has color-coding for convenience (green is open, red is closed). Similar to a ROHO Single Compartment cushion, to let air flow freely throughout the entire cushion, the ISOFLO Memory Control can be opened. When the ISOFLO Memory Control is closed, air is sealed into distinct compartments, facilitating placement and offering stability.

Roho Quadtro Select Cushion Brochure

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Roho Quadtro Select Cushion Manual

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 Roho Cushions Order Form

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DRY FLOATATION Technology

Lets you in:

• The unique design lets you easily sink into the cushion, reducing both pressure and discomfort to the skin and soft tissues.
• When an individual spends the entire day seated, it can create a lot of pressure to deal with.
• A ROHO cushion allows the body to immerse without resistance into the air cells as it’s cradled in a protective environment that delivers comfort and distributes pressure.

Matches your shape:

• Water shapes perfectly to the body, so mimicking it means the ability of the cushion to match the individual shape.
• ROHO cushions make this possible with flexible cells that can provide constant and even forces across all contact areas with the body, while ensuring to remain safe, stable, and in the right position.

Moves with you:

• No matter what an individual is doing, the ROHO cushion will adapt to every position.

• The air cells follow the motions of an individual, giving support and freedom of movement.

• ROHO cushions are designed to move with the body and constantly adapt to the changes that happen throughout each day and over time.

Works with you, not against you:

• Nothing feels like a ROHO cushion. The smooth surface reduces shear and friction without compromising safety and comfort.
• The cells in a ROHO cushion are designed to transfer air between one another and adapt as the client move.
• So you can simply go about your day while the cushion works with you, always.

 

 

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

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