Sprinter XL4 Heavy Duty Mobility Scooter

A Heavy-Duty Four-Wheel Scooter

The Sprinter XL4 is a heavy-duty four-wheel scooter with a 350 lb. weight capacity. The unit comes standard with a deluxe captain’s seat that can accommodate most users. It has an adjustable tiller for added user comfort and a front headlight for added convenience for evening operation.

It is available optionally with a full lighting package adding turn indicators and hazard lights. The 12in. solid wheels give the unit a 3in. ground clearance for operation on multiple terrains.

Navigating All Terrains with Ease

The climbing angle is rated at eight degrees, so you can maneuver up ramps and small inclines without any trouble. The turning radius is 54 inches, so you can feel confident while riding the Sprinter through crowded areas.

If you plan to drive during the evening, you can do so safely. This scooter comes equipped with a bright LED front headlight and side reflectors, and you can also add a rear light package to include blinkers and hazard lights.

Features and Benefits

• Heavy-Duty Design: supports up to 350 lbs, making it a reliable companion for daily use.
• Deluxe Captain’s Seat: that's both accommodating and adjustable, ensuring a perfect fit for most users.
• Adjustable Tiller: for maximum comfort and ease of use.
• Enhanced Safety: front headlight package for safe evening travels and optional rear light package including blinkers and hazard lights.
• All-Terrain Mobility: With 12" solid wheels and a 3" ground clearance, the Sprinter XL smoothly handles multiple terrains, making it ideal for outdoor escapades in urban or more rugged settings.

Documents

Sprinter XL4 Manual
Sprinter XL4 Sales Sheet 
Sprinter XL4 Order Form and Accessories MRSP Prices

Specifications

Seat Upgrades

For inquiries about Shoprider seat upgrades, please don't hesitate to reach out to our live agents. We're here to provide you with all the details and assist you in selecting the perfect seat upgrade for your needs.

Model Number	Description
SV2121211/2RB	21”W x 21”D Capt. Seat w/ Recline Black
SV201820RG/B	20”W x 18”D Capt. Seat w/ Recline Gray
SV201820RG	20”W x 18”D Seat w/ Recline
SV191821B	19”W x 18”D Capt Seat (Std Seat)
SV18171/219G	18”W x 17 1/2”D Capt. Seat
SV171/21714RB	17 1/2”W x 17”D Capt. Seat Vinyl Pillow-Top
SV171/21518RG	17 1/2”W x 15”D Capt. Seat w/ Recline
SP202023RG	20”W x 20”D Pan Seat w/ Recline
SP181821RG	18”W x 18”D Pan seat
SP161618RG	16”W x 16”D Pan Seat w/ Recline
SF181614G	18”W x 16”D Stadium Style Seat

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Warranty

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5 years frame
12 months electronics
12 months motor/trans axle/brake
6 months batteries

Shoprider Mobility Products - Limited Warranties

Shoprider Mobility Products, Inc. ("distributor") warrants its electric scooters and power chairs ("products") against certain defects in materials and workmanship from the date of purchase, subject to certain conditions and exclusions, as defined below. Please take the time to read the following terms and conditions under which the Distributor agrees to provide repair services.

1. This warranty is valid and enforceable on products purchased in the United States from an authorized Shoprider provider.

2. This warranty is applicable only to the original purchaser of the product from an authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the products.

3. This warranty is for the replacement or repair, at the option of Shoprider, of defective parts only. This warranty does not cover any labor charges including but not limited to, charges incurred for installation of replacement parts, shipping and/or transportation charges to and from an authorized Shoprider provider, or additional fees, (including expedited shipping), which may be charged to the provider.

4. All warranty replacement parts are under warranty from the date of purchase of the original product and not from the date of part replacement. If a certified refurbished part is not available, Shoprider may determine, at its own discretion, to have the part replaced with a new part. To present a claim under this limited warranty, customer shall deliver the product to an authorized Shoprider provider together with proof of purchase; i.e., sales receipt. This warranty does not cover pick-up, delivery or house calls.

5. The warranty covers the drive train ( including the transaxle, motor and brake) in the following way:

Frame Electronics Motor/Trans Axle/Brake Batteries
Scooters/Power Chairs 5 year warranty 12 Months 12 months 6 months
6. This warranty is valid and enforceable only on products purchased in the United States and from an Authorized Shoprider provider.

7. This warranty is applicable only to the customer as an original purchaser of the product from an Authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the scooter or power chair from customer.

8. No provider or other similar person has any authority to make any warranties or representations concerning Shoprider Mobility Products, Inc. products, or to extend this warranty beyond the express terms contained within. Distributor assumes no responsibility for any warranties beyond the express terms contained in the warranty. Customer releases and holds distributor harmless from any claims stemming from any unauthorized representations.

9. This warranty shall be void if the Customer modifies the product in any respect including but not limited to the use of parts other than genuine Shoprider parts.

10. This warranty does not apply unless the Registration Card is signed, completed and returned within thirty days (30) from the date of purchase. Manufacturer reserves the right to dispose of the Registration Card once it is received.

11. Warranty exceptions:

A. Transaxle: In cases where there is an increase in the operational noise level the warranty will not apply.

B. Motor: If damage occurs to commutator of motor as a result of not replacing motor brushes after heavy wear to brushes. Motor brushes are wear items but will be warranted for one year.

C. Brake: Brake pads are a wear item and will be warranted for one year.

D. Maintenance: Annual maintenance schedule must be followed.

12. This warranty does not cover batteries or damage caused by battery leakage. Warranty is covered by the battery manufacturer. The battery charger is only covered for a period of one year from date of purchase of unit.

13. This warranty does not cover controllers. Warranty is covered by the controller manufacturer. Manufacturer can void the warranty due to user negligence or liquid damage.

14. This warranty does not cover plastic shrouding or covers, seat upholstery, arm pads or tires as these components are considered wear items.

15. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

16. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

17. Any implied warranty imposed by state consumer law is limited.

18. Customer represents and agrees that any claims which it may assert against Distributor shall be limited to those which may be asserted under the foregoing warranty.

19. This Agreement shall be governed and construed in accordance with the laws of the State of California. The Customer irrevocably consents that any legal action or proceeding arising out of or in any way connected with this Guaranty shall be instituted or brought by the Creditor or its agents in the courts of Los Angeles County, California; and the Guarantor irrevocably submits to the jurisdiction and venue of that court in any legal action or proceeding.

20. Distributor makes no warranty, either express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose. Distributor expressly disclaims all warranties.

21. Your exclusive remedy and Distributor¡¯s entire, collective liability in contract, tort or otherwise, under this Agreement is the repair of the defective system or components in accordance with this Agreement. If Distributor is unable to make such repair, your exclusive remedy and Distributor¡¯s entire liability will be the payment of actual damages not to exceed the charge paid by you. Under no circumstances will the Distributor be liable to you or any other person for any damages, including, without limitation, any indirect, incidental, special, or consequential damages. This agreement gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of (i) incidental or consequential damages or (ii) implied warranties, so the above exclusions may not apply.

22. No provider of Distributor and no person other than an officer of Distributor may extend this warranty, nor may they modify it in any respect. No modification or extension is effective unless it is in writing and signed by the President or Vice-President of the Distributor.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be canceled once processing begins

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain Scooters and Wheelchairs

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase
• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.