SPAN Heel Manager Offloading Heel Elevator

Premium Heel Offloading Cushion with Shear Transfer Zone

The Heel Manager™ Offloading Heel Elevator by SPAN America is designed to provide total heel offloading the only clinically recommended method for preventing heel pressure ulcers. With a wider surface area (up to 30% more than standard devices), it supports both legs comfortably while fully suspending the heels above the bed surface.

Built with high-resiliency UHP 500™ foam and a dual-layer construction, the Heel Manager delivers exceptional comfort, stability, and durability. Its Shear Transfer Zone™ (STZ) reduces micro-shearing, while the Geo-Matt® layer with Ring-of-Air® channels helps manage heat and moisture for improved skin protection.

The fluid-proof, antimicrobial cover is easy to clean and infection-control friendly, making it ideal for hospitals, long-term care, and home use.

Clinical Note: For patients who are at risk for, or who currently have, foot drop, it is important to use a support product that holds the foot in the correct position. Span-America offers products specifically designed to address this issue, such as the Foot Drop Stop and Cradle Boot, which can be used alone or together with the Heel Manager.

Key Benefits

• Fully offloads heels to prevent pressure ulcers and aid healing

• Wider surface area supports both legs without restricting movement

• Dual-layer foam construction provides maximum immersion without bottoming out

• Shear Transfer Zone™ reduces micro-shearing forces

• Geo-Matt® ventilated design regulates heat and moisture

• Antimicrobial, fluid-proof cover with seamless top and waterfall zipper for infection control

• Non-slip bottom keeps device securely in place

• Supports circulation for patients with diabetes, neuropathy, or vascular disease

Ideal For

• Hospitals, long-term care facilities, and home caregivers

• Patients at risk of heel ulcers or with existing heel wounds

• Diabetic, neuropathy, and vascular patients requiring circulation support

• Pressure ulcer prevention protocols requiring full heel offloading

Documents

SPAN Heel Manager Brochure

SPAN Heel Manager Catalog

Product Specifications

Warranty Information

• 1 Year Warranty

Warranty Information


1 Year Warranty

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.