PressureGuard Custom Care Convertible LAL is a Customizable Pressure Relief

The PressureGuard Custom Care Convertible Low Air Loss by Span America mattress supports up to 500 lbs. in non-powered and alternating pressure modes, and up to 350 lbs. in lateral rotation mode. The mattress weighs about 34 lbs., with a 12.5 lb. control unit, making it easy for you to handle.

Customizable Pressure Relief and Advanced Skin Protection

The PressureGuard Custom Care Convertible LAL Mattress offers a customizable solution for patients needing advanced pressure relief and support, making it ideal for those at risk of pressure ulcers or skin breakdown. Its Geo-Matt surface geometry and dual heel protection ensure effective pressure redistribution, while the Air Diffusion Matrix layer provides continuous airflow to reduce maceration and maintain healthy skin. The

Star Chamber design enhances the efficacy of powered therapies, delivering targeted support and comfort. With an easy-to-use control unit featuring quick-connect air lines and push-button therapy selection, this mattress simplifies care for caregivers while improving outcomes for patients in hospitals, long-term care facilities, and home settings.

Patented Microclimate Management for Ultimate Comfort

The Custom Care Convertible LAL features patented microclimate management technology to keep you comfortable. Span-America’s exclusive non-collapsible “Air Diffusion Matrix” air delivery system works to remove excess moisture from your skin more effectively than typical low air loss surfaces. Moisture vapor passes through the coverlet, where a continuous flow of air within the “Air Diffusion Matrix” quickly carries it away, preventing it from re-forming as liquid and keeping you dry.

PressureGuard Custom Care Convertible LAL Recessed Deck Model

The PressureGuard Custom Care Convertible LAL is now available for recessed deck beds. This version is designed with V-shaped edges to fit securely in the bedframe, and a compressible section to adapt to different lengths and foot positions.

The patented design also features an inner bolster "cradle" effect, providing added safety by guiding you back to the center of the bed when you move toward the edge. Two fabric handles make it easy to reposition the mattress. Visit our recessed deck surfaces page to learn more.

Proven PressureGuard Design for Superior Support

The PressureGuard design uses a combination of air and foam to provide excellent pressure redistribution, promoting better comfort and recovery. The head-to-foot air cylinder orientation evenly distributes weight, offering extra support in the seat area when the head of the bed is raised. The Geo-Matt segmented top surface helps protect skin and tissue, reducing the risk of pressure ulcers. This design ensures effective pressure management and comfort for patients in various care settings.

Enhanced Safety and Stability for Patients and Caregivers

Features and Benefits

Two-Piece Bolster Construction

• Enhanced Safety: Gently encourages you toward the center of the bed, helping to minimize the risk of falls and bed entrapment.
• Stable Support: Provides a firm, supportive edge, making it safer and easier for you to sit up.

Geo-Matt  Style Foam Topper

• Custom Comfort: Individual foam cells adjust to your body’s contours, providing targeted support for bony prominences.
• Superior Pressure Relief: Head-to-foot cylinders ensure better pressure reduction, distributing your weight evenly to reduce discomfort.
• Heel Slope Design: Shifts some of the pressure from your heels to your calves, which are more tolerant to shear, enhancing comfort and protection.

Documents

SPAN PressureGuard Custom Care Convertible Brochure

SPAN PressureGuard Custom Care Convertible Algorithm

SPAN PressureGuard Custom Care Convertible Product Catalog

SPAN PressureGuard Custom Care Convertible  Custom Care series

Mattress and Control Unit Specifications

Control Unit Specifications

Warranty Information

• Mattress: 5 years, non-prorated. Control Unit: 2 years, non-prorated.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Return and Refund Policy

Order Confirmation

Once your order is placed, you will receive a confirmation email with the details of your purchase. This email confirms that your order has been processed, and your credit card has been pre-authorized.

Our team will verify the product’s availability for immediate packaging and shipping. If the item is out of stock or on backorder, we will promptly notify you by phone or email.

We appreciate your business and are here to assist with any questions!

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for shipping, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling, and restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
• Assured Comfort
• Charme Tech
• Dawn House
• Discover Your Mobility
• Green Transporter
• Immersus
• Medacure Inc
• Moxi
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattress
• Supracor
• Journey - The Perfect Sleepchair (custom made to order)
• Wellell

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Wheelchair Cushions / Support Surfaces
• Specificied Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

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Missed Delivery and Return Policy

In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:

• A 25% restocking + Handling Fess
• Outbound and return shipping costs associated with the delivery attempt.

We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.