SPAN America PressureGuard Protocol Mattress

PressureGuard Protocol Mattress System: Microclimate Management with Alternating Pressure Therapy

The Span PressureGuard Protocol Mattress is a highly advanced solution for individuals requiring both microclimate management and alternating pressure therapy. Designed to protect vulnerable skin, its proprietary air delivery system provides a gentle airflow beneath a highly vapor-permeable coverlet, effectively reducing excess moisture to maintain a cool, dry environment. This innovative feature helps prevent skin breakdown and promotes comfort, making it ideal for patients at risk of pressure ulcers in hospitals, long-term care facilities, or home settings.

The PressureGuard Protocol Mattress by Span America is designed for your comfort and needs. It supports up to 500 lbs capacity and available with several range sizes.

Versatile Therapy Modes for Customized Care

Caregivers benefit from its versatile functionality, including selectable alternating pressure or powered flotation therapy modes, which can be tailored to individual patient needs. The Auto Firm mode enhances stability during activities such as transfers, feeding, or daily care, automatically resuming the selected therapy mode after 20 minutes.

How Protocol’s Design Enhances Comfort and Skin Protection

Bedridden or immobile patients often face discomfort and skin issues from moisture buildup under the mattress. Protocol's air delivery cover design helps prevent this by gently circulating air under your breathable coverlet, keeping your skin dry and protected. This system ensures better moisture management and promotes healthier skin. Unlike traditional systems, Protocol’s control unit is quieter, cooler, and more energy-efficient, providing you with a more comfortable and soothing environment.

The PressureGuard Advantage

The Geo-Matt® segmentation offers a tissue-friendly, non-shearing top surface for added comfort, while the Safety Edge™ design ensures safer transfers and reduces the risk of falls and entrapment. Additionally, the Protective Heel Slope™ helps redistribute pressure away from vulnerable heels, providing enhanced protection and comfort.

Features and Benefits

• Alternating Pressure Mode: Gently changes loading across the surface in a 10-minute cycle.
• “Float” Mode: Provides powered flotation therapy.
• Simple Comfort Adjustment: Includes an ultra-soft “Max. Immersion” setting for users under 120 lbs.
• Low-Pressure Notification: Features a selectable audible alarm and indicator light.
• Timed “Auto Firm” Function: Activates for 30 minutes to provide added stability during transfers, ADLs, and CPR.
• Inflation Maintenance: Can maintain inflation during power interruptions and transport.
• Raised Side Perimeter: available in 9" depth raised side perimeter for extra safety.

Documents

Span PressureGuard Protocol Brochure

Span PressureGuard Protocol Catalog

Span PressureGuard Protocol Algorithm

Specifications

Warranty Information

• The Span PressureGuard Protocol Mattress comes with an 18-month non-prorated warranty.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

PressureGuard Protocol

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be cancelled once processing begins
  
• If your order has already shipped, it cannot be canceled.

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer
  
  
  

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain scooter and wheelchair brands are non-returnable due to manufacturer policies. These include brands like Discover Your Mobility, PET Scooters, and EWheels.  – [View full list of non-returnable brands here]

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

Defective Items 

If a product arrives damaged or defective, we will offer a free replacement at no cost to you.  The item must be returned before a replacement will be shipped; a pre-paid return label will be provided.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.