Span PressureGuard Protocol Mattress

PressureGuard Protocol Mattress System: Microclimate Management with Alternating Pressure Therapy

The Span PressureGuard Protocol Mattress is a highly advanced solution for individuals requiring both microclimate management and alternating pressure therapy. Designed to protect vulnerable skin, its proprietary air delivery system provides a gentle airflow beneath a highly vapor-permeable coverlet, effectively reducing excess moisture to maintain a cool, dry environment. This innovative feature helps prevent skin breakdown and promotes comfort, making it ideal for patients at risk of pressure ulcers in hospitals, long-term care facilities, or home settings.

The PressureGuard Protocol Mattress by Span America is designed for your comfort and needs. It supports up to 400 lbs., with an increased capacity of 500 lbs. for the 42-inch width option, ensuring it can accommodate a wide range of users. The mattress is lightweight, weighing approximately 22 lbs., or 28 lbs. for the 42-inch version, making it easy to handle. The control unit is compact yet sturdy, weighing just 11.5 lbs. and measuring 14 inches by 9.25 inches by 6.5 inches, so you can easily manage and integrate it into your space without hassle.

Versatile Therapy Modes for Customized Care

Caregivers benefit from its versatile functionality, including selectable alternating pressure or powered flotation therapy modes, which can be tailored to individual patient needs. The Auto Firm mode enhances stability during activities such as transfers, feeding, or daily care, automatically resuming the selected therapy mode after 20 minutes.

How Protocol’s Design Enhances Comfort and Skin Protection

Bedridden or immobile patients often face discomfort and skin issues from moisture buildup under the mattress. Protocol's air delivery cover design helps prevent this by gently circulating air under your breathable coverlet, keeping your skin dry and protected. This system ensures better moisture management and promotes healthier skin. Unlike traditional systems, Protocol’s control unit is quieter, cooler, and more energy-efficient, providing you with a more comfortable and soothing environment.

The PressureGuard Advantage

The Geo-Matt® segmentation offers a tissue-friendly, non-shearing top surface for added comfort, while the Safety Edge™ design ensures safer transfers and reduces the risk of falls and entrapment. Additionally, the Protective Heel Slope™ helps redistribute pressure away from vulnerable heels, providing enhanced protection and comfort.

Features and Benefits

• Alternating Pressure Mode: Gently changes loading across the surface in a 10-minute cycle.
• “Float” Mode: Provides powered flotation therapy.
• Simple Comfort Adjustment: Includes an ultra-soft “Max. Immersion” setting for users under 120 lbs.
• Low-Pressure Notification: Features a selectable audible alarm and indicator light.
• Timed “Auto Firm” Function: Activates for 30 minutes to provide added stability during transfers, ADLs, and CPR.
• Inflation Maintenance: Can maintain inflation during power interruptions and transport.
• Raised Side Perimeter: available in 9" depth raised side perimeter for extra safety.

Documents

Span PressureGuard Protocol Brochure

Span PressureGuard Protocol Catalog

Span PressureGuard Protocol Algorithm

Specifications

Warranty Information

• The Span PressureGuard Protocol Mattress comes with an 18-month non-prorated warranty.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Return and Refund Policy

Order Confirmation

Once your order is placed, you will receive a confirmation email with the details of your purchase. This email confirms that your order has been processed, and your credit card has been pre-authorized.

Our team will verify the product’s availability for immediate packaging and shipping. If the item is out of stock or on backorder, we will promptly notify you by phone or email.

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
• Assured Comfort
• Charme Tech Sleepstar
• Dawn House
• Discover Your Mobility
• Green Transporter
• Immersus
• Medacure Inc
• Moxi
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattress
• Supracor
• Journey - The Perfect Sleepchair (custom made to order)
• Wellell

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Wheelchair Cushions / Support Surfaces
• Specificied Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

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Missed Delivery and Return Policy

In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:

• A 25% restocking + Handling Fees
• Outbound and return shipping costs associated with the delivery attempt.

We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.