SPAN America PressureGuard Protocol Mattress

PressureGuard Protocol Mattress System: Microclimate Management with Alternating Pressure Therapy

The Span PressureGuard Protocol Mattress is a highly advanced solution for individuals requiring both microclimate management and alternating pressure therapy. Designed to protect vulnerable skin, its proprietary air delivery system provides a gentle airflow beneath a highly vapor-permeable coverlet, effectively reducing excess moisture to maintain a cool, dry environment. This innovative feature helps prevent skin breakdown and promotes comfort, making it ideal for patients at risk of pressure ulcers in hospitals, long-term care facilities, or home settings.

The PressureGuard Protocol Mattress by Span America is designed for your comfort and needs. It supports up to 500 lbs capacity and available with several range sizes.

Versatile Therapy Modes for Customized Care

Caregivers benefit from its versatile functionality, including selectable alternating pressure or powered flotation therapy modes, which can be tailored to individual patient needs. The Auto Firm mode enhances stability during activities such as transfers, feeding, or daily care, automatically resuming the selected therapy mode after 20 minutes.

How Protocol’s Design Enhances Comfort and Skin Protection

Bedridden or immobile patients often face discomfort and skin issues from moisture buildup under the mattress. Protocol's air delivery cover design helps prevent this by gently circulating air under your breathable coverlet, keeping your skin dry and protected. This system ensures better moisture management and promotes healthier skin. Unlike traditional systems, Protocol’s control unit is quieter, cooler, and more energy-efficient, providing you with a more comfortable and soothing environment.

The PressureGuard Advantage

The Geo-Matt® segmentation offers a tissue-friendly, non-shearing top surface for added comfort, while the Safety Edge™ design ensures safer transfers and reduces the risk of falls and entrapment. Additionally, the Protective Heel Slope™ helps redistribute pressure away from vulnerable heels, providing enhanced protection and comfort.

Features and Benefits

• Alternating Pressure Mode: Gently changes loading across the surface in a 10-minute cycle.
• “Float” Mode: Provides powered flotation therapy.
• Simple Comfort Adjustment: Includes an ultra-soft “Max. Immersion” setting for users under 120 lbs.
• Low-Pressure Notification: Features a selectable audible alarm and indicator light.
• Timed “Auto Firm” Function: Activates for 30 minutes to provide added stability during transfers, ADLs, and CPR.
• Inflation Maintenance: Can maintain inflation during power interruptions and transport.
• Raised Side Perimeter: available in 9" depth raised side perimeter for extra safety.

Documents

Span PressureGuard Protocol Brochure

Span PressureGuard Protocol Catalog

Span PressureGuard Protocol Algorithm

Specifications

Warranty Information

• The Span PressureGuard Protocol Mattress comes with an 18-month non-prorated warranty.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

PressureGuard Protocol

Order Processing 

Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.

Stock availability is confirmed after purchase:

• In stock: Your order will be prepared and shipped.

• Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.

After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.

Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.

Condition of Returns

Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.

How to Request

All return, refund, or exchange requests must be submitted in writing to
📧 support@firstclassmobility.com

Pre-Orders & Backorders

Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.

Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.

Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.

If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.

Final Sale Items

The following categories are non-returnable and non-refundable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility accessories

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries & Refused Shipments

Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand.
We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.

After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.

Chargebacks & Disputes

If you experience any issues with your order, please contact us first so we can assist.

By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.

Agreement & Disclaimer

By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.

All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.