SPAN The Topper Mattress

The Topper Microenvironment Manager Mattress System by Span America

The The Topper by Span America is the first completely reusable powered air coverlet for managing excess heat and moisture in the microenvironment. Available in three widths to fit different needs, the Topper Microenvironment Manager accommodates patients up to 500 lbs with the 36" width, up to 750 lbs with the 42" width, or up to 1000 lbs with the 48" width both of them are the same thickness of 3". Choose the width that matches the weight rating of your pressure-redistributing support surface for optimal performance.

SPAN The Topper Mattress

The SPAN The Topper Mattress is a cutting-edge solution designed to enhance skin health and comfort for individuals with vulnerable skin. Its advanced airflow system delivers a gentle flow of air beneath a highly vapor-permeable top layer, effectively reducing excess moisture and maintaining a cool, dry environment. This feature helps protect against pressure ulcers and other skin conditions, making it an ideal choice for patients in hospitals, long-term care, and home settings.

The mattress's low-profile design ensures superior performance without the safety risks of traditional low-air-loss overlays. Its unique interaction between the inner air layer and the top layer minimizes the effects of shearing and friction, further safeguarding the skin. Additionally, the fluid-resistant, anti-fungal, and bacteriostatically treated materials make The Topper easy to clean and disinfect. Caregivers can choose between a simple wipe-down or removing the washable top layer for deeper cleaning.

Keep You and Your Patients Comfortable with the The Topper Mattress

The Topper Microenvironment Manager keeps you and your patients comfortable by controlling temperature, moisture, and pressure. It helps prevent discomfort from temperature extremes, reduces skin irritation by managing moisture, and relieves pressure to avoid sores. Designed to fit various mattress sizes and support different weights, it’s made from breathable materials for added comfort. With adjustable settings and an easy-to-use interface, it offers personalized care and long-lasting reliability, making it perfect for both healthcare facilities and home use.

Superior Heat Reduction for and Protection

The Topper offers superior heat reduction through advanced evaporative cooling, significantly enhancing comfort and protection for users. By efficiently removing excess moisture, it outperforms both leading powered covers and traditional low air loss surfaces, removing up to 17 watts more heat per hour compared to the former, and between 25 to 86 watts per hour more than the latter. This capability is critical in addressing elevated tissue metabolism, a key factor in reducing the risk of pressure ulcers, ensuring optimal skin health and overall well-being.

Features and Benefits

• Effective Heat and Moisture Control: Manages excess heat and moisture to protect vulnerable skin, reducing the risk of pressure ulcers.
• Air Diffusion Matrix™ Technology: Provides continuous airflow under the patient, enhancing moisture vapor removal.
• Easy Maintenance: Fluid-resistant, anti-fungal, and easily cleanable for long-term use.
• Cost-Effective: Reusable design eliminates the need for expensive disposable components.
• Flexible Application: Simple add-on to most support surfaces.
• Quiet Operation: Compact and quiet control unit ensures patient comfort.

Documents

SPAN The Topper Product Brochure

SPAN The Topper Product Algorithm

Specifications

Warranty Information

• 24-month non-prorated coverage on all components.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.