STRONGBACK 12S+AB Transport Wheelchair | Comfortable And Stylish 

Experience exceptional comfort and style with the STRONGBACK Excursion 12S+AB (with attendant brake) wheelchair from Strongback Mobility. Its comfortable design and sleek features make it the perfect choice for enhanced mobility.  

This transport chair is 2" smaller than our standard models. It sits 2" closer to the ground, has 12" rear wheels, and has a 16" wide seat. Great for smaller adults or even children!  

 Key Features:

• Comfortable and Stylish Design: The STRONGBACK Excursion 12S+AB wheelchair is designed to provide exceptional comfort and style, ensuring optimal mobility and support for users.

• Ergonomic Features: With its ergonomic design, this wheelchair offers superior comfort and helps improve posture, reducing strain and promoting better overall well-being.

• Sleek and Modern Appearance: The Excursion 12S+AB wheelchair features a sleek and modern design, combining style with functionality.

• Adjustable Armrests and Footrests: This wheelchair features adjustable armrests and footrests, allowing for customized positioning to accommodate individual preferences and needs.

• Durable and Reliable: Strongback Mobility is known for its durable and reliable products. The STRONGBACK Excursion 12S+AB wheelchair is built to last, ensuring long-term satisfaction. 

 Features:

• Heavy-duty 300-pound weight capacity for superior quality and durability Award-winning, exclusive, ergonomically curved frame design

• Smaller frame and lower to the ground makes this model more comfortable for smaller people

• Posture support technology prevents slouching and back pain to create the most comfortable wheelchair on the market

• Includes attendant brakes

• Ultra-lightweight, compact, foldable

• Swing away detachable footrests; armrests designed to fit under desks and tables

• 12 inch rear wheel for ease of use outdoors and on rougher terrain

Specifications:

STRONGBACK Excursion 12S +AB, Small - 16" seat, with attendant brakes

• 12 inch rear wheels for in and outdoor use

• Size (unfolded): 39 x 25 x 35 inches

• Size (folded): 25 x 14 x 27.5 inches

• Total Weight: 21 lbs (excluded leg rests)

User Manual STRONGBACK 8, 12, And 12S

Detailed Measurements STRONGBACK12

Brochures

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be cancelled once processing begins
  
• If your order has already shipped, it cannot be canceled.

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer
  
  
  

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain scooter and wheelchair brands are non-returnable due to manufacturer policies. These include brands like Discover Your Mobility, PET Scooters, and EWheels.  – [View full list of non-returnable brands here]

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

Defective Items 

If a product arrives damaged or defective, we will offer a free replacement at no cost to you.  The item must be returned before a replacement will be shipped; a pre-paid return label will be provided.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site

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