Domus 1 & 2s Alternating Pressure Redistribution Mattress System by Wellell
The Domus 1 & 2s Alternating Pressure Redistribution Mattress System by Wellell is designed for individuals at moderate to high risk of pressure injuries. This system features an alternating pressure redistribution mechanism that enhances pressure injury management while being accessible and easy to use. The Domus 2 supports patients weighing up to 308 pounds, while the Domus 1 supports up to 220 pounds. This makes it an effective solution for a variety of patient needs, providing reliable pressure relief and comfort.
Reliable Pressure Relief for Patients
The Domus mattresses provide effective pressure relief care for both long-term and home care patients. They are lightweight and compact, making them easy to handle. The heel slope design ensures reliable pressure relief for the heels, while the medical-grade PVC material enhances hygiene and safety. These mattresses serve as ideal transition options for homecare, offering a combination of comfort and quality.
Easy Pressure Adjustment
The intuitive pump interface allows caregivers to easily adjust the pressure settings based on the patient's weight, ensuring optimal comfort and support throughout their care.
Quick Pump Attachment
Caregivers can quickly secure the pump to most beds using the adjustable hanger design, streamlining the setup process and enhancing efficiency during patient care.
Anti-Sliding Design
The anti-sliding extension flap can be tucked under the existing mattress to prevent the pad from moving, providing a stable surface for the patient and reducing the need for constant readjustments.
Heel Support for Comfort
The heel slope design promotes even pressure distribution across the lower legs, effectively reducing pressure on the heels and improving overall comfort for patients.
Features and Benefits
Heel Slope Design: Fills the space behind the Achilles tendon, distributing pressure evenly across the lower legs to minimize the risk of heel breakdown.
Optimal Pressure Redistribution: Offers an alternating pressure mode that enhances prevention against pressure injuries, ensuring effective care for vulnerable patients.
Compact Pad Design: Provides accessible and reliable pressure relief, making it ideal for various care settings, including home and long-term care.
Adjustable Hangers: Compatible with most bed frames for easy installation and stable support.
Extension Flaps: Can be tucked under standard mattresses to secure the pad in place, preventing movement during use.
Intuitive Pressure Adjustment: Features an analog weight indicator for easy and precise pressure settings, ensuring maximum comfort for patients.
Most products on our Wellell website come with a 12-month warranty against manufacturing defects.
Domus Series Air Mattress FAQ
Domus Series Air Mattress FAQ
Cell-on-cell design means the bottom cells act as basic pressure support to prevent bottoming out in case of power failure. Wellell’s Domus Series, including Domus 4, uses air cells with this design in the sacrum area to improve patient support and comfort during sitting positions and when patients leave and enter the bed.
The cover is made with nylon/PU and is vapor permeable, fire-resistant, and water-resistant. See specifications for more details on the fire-retardant standards.
All air cells are made from Thermoplastic Polyurethanes (TPU). This material is highly resistant to breaking down when in contact with water (hydrolysis), soft to touch, and minimizes friction and noise during patient movements.
Wellell Manufacturer's Product Warranty
Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.
Return and Refund Policy
Cancellations & Refunds: At First Class Mobility we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 307-243-4414, or the chat in the bottom right, or email support@firstclassmobility.comat any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include:
Dundalk Lesiurecraft. No returns accepted/.The Order Cancellation and Change Policy includes: Cancellations without penalty up to 14 days from order entry; a $75 fee applies thereafter and orders can't be cancelled within 7 days of the ship date.
Post-shipping address changes incur a $250 fee. For Canadian Timber Collection, dealers have 24 hours for a $75 change fee.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns.
All our products are sourced directly from our manufacturers and partner brands. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Due to significantly increasing LTL/freight shipping costs, any outright returns will incur a 25% restocking fee plus the cost of in/out shipping, and a 2.9% transaction fee. If you are replacing the product with another item, we may be able to help cover some of the associated costs, depending on the product.
Please note, certain products listed below are non-returnable and non-refundable. Under specific circumstances, we can consult with the manufacturers to see if a return is feasible. If the manufacturer agrees to a return, a restocking fee, both-way shipping costs, and a 2.9% transaction fee will apply regardless. This comprehensive policy ensures that we can continue providing high-quality service while managing the increased logistics costs effectively.
First Class Mobility offers a 30-day return policy for unused items in their original packaging. As authorized partners with various brands, please note that some brands have their own return policies.
EWheels allows returns within 14 days, provided the item is unopened, unused, and in its original packaging.
Products manufactured by these Vendors are Non-Returnable:
Company List
AFIKIM
Assured Comfort
Charme Tech
Dawn House
Green Transporter
Immersus
Medacure Inc
Pushpak Motors
Prius Healthcare
ROHO
Scoota Trailer
SleepSafe Beds
Journey - The Perfect Sleepchair (custom made to order)
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
Adjustable Beds
Hospital Beds - (cannot be returned - special order item)
Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
Wheelchair Cushions
Specificied Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.
Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The First Class Mobility default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
Missed Delivery and Return Policy
In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:
A 25% restocking fee of the product's total purchase price.
Outbound and return shipping costs associated with the delivery attempt.
We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Wellell Domus 1 & 2s Product Brochure