Domus 4 Alternating Pressure Redistribution System by Wellell

The Wellell Domus 4 is an alternating pressure mattress designed for people who spend long hours in bed and want to feel more comfortable staying there. Instead of lying on a surface that becomes harder to tolerate over time, it gently shifts support across the body, helping reduce the pressure that builds up from staying in one position.

As it adjusts, the mattress creates a surface that feels more forgiving and easier to relax into, so time in bed doesn’t feel as restrictive. When switched to low pressure mode, it softens to support a more natural resting position, making it easier to settle, switch off, and rest more comfortably. The result is a mattress that feels less like something you’re stuck in, and more like a place you can actually relax in throughout the day and into the night.

Domus 4 Great Comfort with Easy Digital Control for Pressure Relief

The Domus 4 mattress offers exceptional comfort with its easy-to-use digital control panel. It lets you adjust the air levels to ensure consistent support, helping to prevent bottoming out and providing relief to the coccyx area, even while seated.

The mattress also creates a stable surface, making it easier for caregivers to assist patients. With its tailored design, the Domus 4 enhances comfort by gently enveloping the body, promoting a restful sleep. The mattress operates quietly, minimizing disturbances and ensuring a peaceful, comfortable experience for patients, contributing to better overall satisfaction.

Features and Benefits

• CPR Knob: Quickly deflates the mattress in emergencies.
• Infection Control: Welded seams on the top cover prevent fluid ingress, lowering infection risks.
• Special Air Cell Design: Cell-on-cell structure offers continuous pressure support, even if power fails.
• Quick Connector with Cap: Converts the mattress from powered to static for transport.
• Safety Alerts: Visual and audio signals notify caregivers of system issues.
• Non-Stretch Top Cover: Low shear, low friction, moisture protection, with enhanced comfort.
• Vapor-Permeable Top Cover: Maintains optimal immersion and reduces friction for patient comfort.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Documents

Wellell Domus 4 Product Brochure

Domus 4 Specifications

Warranty Information

• Most products on our Wellell website come with a 12-month warranty against manufacturing defects.

Wellell Manufacturer's Product Warranty


Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.