Wellell Domus Auto Pressure Redistribution Mattress System

Domus Automatic Pressure Redistribution Mattress System by Wellell

The Domus Auto Pressure Redistribution Mattress System by Wellell is designed for patients at moderate to high risk of pressure injuries, addressing the growing challenges faced by aging populations and long-term care residents. With 60% of aging residents developing pressure injuries, the mattress system's automatic pressure redistribution optimizes early prevention by calibrating firmness automatically and allowing for manual refinement, ensuring tailored care. The sacrum pressure relief feature helps individuals with varying postures sit longer and more comfortably, reducing the risk of discomfort and pressure injuries. 

The Domus Auto mattress comes in three sizes to suit different needs: 79" in length, with three width options—32", 36", and 43"—and an 8" depth. The weight capacity varies based on the mattress size, ranging from 440 lbs to 550 lbs.

Comfortable and Safe Pressure Relief

This Bed Mattress System automatically adjusts firmness and offers alternating surfaces, making it perfect for long-term care and home use. It features effective pressure relief modes, quickly adapts to residents' weight for optimal comfort, and includes a max firm option for nursing tasks. Safety is enhanced with visual and audible alarms, and a CPR knob allows for quick mattress deflation during emergencies.

Domus Auto Essential Features

Key Features

Enhance Care Process

Automatically adjusts to the most optimal pressure for the patient, ensuring both clinical effectiveness and cost efficiency.

Customized Firmness for Comfort

Tuning function improves patient comfort by manually micro-adjusting mattress firmness.

Therapy Modes to Meet Diverse Needs

Provides Continuous Low Pressure (CLP) mode for enhanced patient immersion, Alternate mode for pressure redistribution, and Max Firm mode for nursing procedures.

Features and Benefits

• CPR Knob: Quickly deflates the mattress in emergencies, ensuring rapid response for patient safety.
• Special Design of Air Cells: The cell-on-cell design provides continuous pressure support, even during power failures.
• Prevent Bottoming Out While Sitting: The seat inflate mode manually adjusts air cell inflation, enhancing stability and comfort when sitting.
• Storage Strap: A side buckle allows for easy storage of the rolled mattress, facilitating transportation.
• Quick Connector with Cap: Transforms the mattress from powered to a sealed static air mattress for convenient transport.
• 4-Way Stretch Top Cover: Offers low shear, low friction, and moisture protection while ensuring optimal immersion and comfort.
• Decreases the Risks of Infection: Welded seams prevent fluid ingress, enhancing hygiene and safety.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Documents

Wellell Domus Auto Product Brochure

Wellell Domus Auto Product Manual

Pump and Mattress Specifications

Warranty Information

• Most products on our Wellell website come with a 12-month warranty against manufacturing defects.

Wellell Manufacturer's Product Warranty


Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.

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We understand that plans can change, and we’ll do our best to accommodate.

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  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

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Please note:

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• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

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Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

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Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

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• Inspect your package upon delivery and report any damage within 24 hours
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• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

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• Email: support@firstclassmobility.com
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Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

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