Optima Auto Alternating Pressure Mattress by Wellell

Easy Pressure Relief with Auto-Detection

The pump on the Optima Auto Mattress automatically detects when it needs to adjust and starts working right away. This feature makes it easier for caregivers to provide the best pressure relief care quickly. They don’t have to worry about making manual adjustments, which saves time and helps ensure patients get the comfort they need without delay. Perfect for home care and hospital use.

Smart Inflation for Comfort

The Optima Auto Mattress automatically inflates the sacrum area to the perfect firmness when the head section of the mattress is raised above 30 degrees. This feature ensures that patients receive the right support and comfort without any extra effort from caregivers, helping to maintain a comfortable position while resting.

Features and Benefits

• Automatic Pressure Adjustment: The mattress changes pressure based on the patient’s weight, keeping them comfortable and preventing pressure sores.

• Extra Sacrum Support: Special air cells in the sacrum area provide additional support, making it easier for patients to sit and move in bed.

• Built-in Battery Option: The optional battery allows the mattress to work for up to 6 hours during power outages or while transporting patients, ensuring comfort continues.

• Easy-to-Use Control Panel: The simple control panel lets caregivers quickly adjust settings, making it easy for anyone to use.

• Quiet Operation: The pump runs quietly, creating a peaceful environment for patients and caregivers.

• Automatic Sacrum Inflation: When the head of the mattress is raised, the sacrum area automatically inflates for proper support.

• Comfort During Transport: The mattress keeps providing pressure relief while moving patients, ensuring they stay comfortable.

• Simple to Clean: The mattress is easy to maintain, saving time and helping keep the area clean.

• Prevents Pressure Injuries: These features work together to reduce the risk of pressure sores, helping patients rest and recover.

• Supports Caregiver Efficiency: The mattress makes it easier for caregivers to provide care, allowing them to focus on other important tasks while keeping patients comfortable.

Documents

Wellell Optima Auto Product Brochure

Specification

Warranty Information

• The Wellell Optima Auto Alternating Pressure Mattress comes with a 12-month warranty against manufacturing defects. 

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Product Video

Wellell Manufacturer's Product Warranty


Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.

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🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be canceled once processing begins

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain Scooters and Wheelchairs

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase
• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

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• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

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• Phone: 307-243-4414
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