Original price
$13,999.00
-
Original price
$13,999.00
Original price
$13,999.00
Current price
$9,999.00
$9,999.00
-
$9,999.00
Current price
$9,999.00
| /
Availability:
in stock, ready to be shipped
1 year warranty
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Optima Prone Alternating Pressure Mattress by Wellell
The Wellell Optima Prone Alternating Pressure Mattress is designed to provide advanced care and comfort for people at high to very high risk of pressure injuries, especially those who need to stay in the prone (face-down) position. This mattress automatically adjusts to lift the shoulders and relieve pressure across the entire body, making it easier to manage and prevent pressure sores. It supports patients weighing up to 550 pounds, providing both full-body support and targeted relief where it’s needed most.
Gentle Head Support for Easy Adjustments
The Optima Prone mattress gently lifts the shoulders and creates space below the chin, making it easy to adjust head position comfortably. This hospital bed mattress feature allows for safe and smooth repositioning, giving you reliable support with minimal effort and ensuring that airway tubing stays clear.
Relax and Rest Easy
The Optima Prone mattress is designed to offer soothing. With advanced pressure-relief features, it gently reduces pressure on key areas, making each moment more comfortable and refreshing. Whether you’re relaxing, napping, or resting for longer periods, this mattress provides a soft, supportive experience for the body. Best choice for patient care.
Simple to Use Air Cell Firmness
Ease and convenience are built right in. The Optima Prone’s air cells are easy to adjust, allowing you to find just the right level of support without hassle. Quick, simple adjustments make it easy to stay in a comfortable position, so you can enjoy relaxing with no fuss or worry.
Easy Airway and Tubing Management
The Optima Prone mattress lets you deflate individual air cells to help organize airway and fluid tubing. This design helps prevent blockages, ensuring smooth flow for treatments like hemodialysis. It improves your comfort while also making things easier for caregivers, creating a better experience for everyone.
Gentle Protection for Your Face
The special headrest design features a soft pillow and a sculpted pocket for your ears, providing extra comfort while you rest. This design reduces pressure on your face and ears when lying in a prone position, helping to keep you comfortable and safe from potential injuries. You can also adjust the firmness to suit your needs, ensuring a cozy and supportive experience.
Features and Benefits
Automated Shoulder Lift: This lifts your shoulders gently, making it easy for caregivers to adjust your head. It keeps you safe and comfortable while you rest.
Customizable Air Cells: You can change the firmness of each air cell to fit your comfort. This helps reduce pressure on sensitive areas for a better rest.
Easy Airway Management: The design allows easy access to airway and fluid tubing, preventing blockages and ensuring smooth medical treatments.
Soft, Protective Headrest: The headrest has soft padding and ear pockets to support your face and ears, reducing pressure and making it more comfortable.
Smooth Adjustments: It’s easy to set up and adjust the mattress, allowing quick changes to keep you comfortable.
Advanced Pressure Relief: The design helps prevent discomfort and pressure injuries during long rests, keeping you relaxed.
Durable Construction: Made with strong materials, this mattress is built to last and provide consistent comfort over time.
Max firm / Alternating / Continuous / Low Pressure / Seat Inflation (Automatic) / Position Mode
Noise Level
< 37 dB
Mattress
Cells
21
Length
200 cm (78.7 in)
Width
80-90 cm (31.5 – 35.4 in)
Height
20.3 cm (8 in)
Type
8" / Replacement
Weight
14 kg (30.8 lb)
Top Cover Material
Poly / PU
Cell Material
TPU
Maximum Patient Weight
250 kg (550 lb)
Warranty Information
Most products on our Wellell website come with a 12-month warranty against manufacturing defects.
Product Video
Optima Prone FAQ
Will automatic detection be active during the 20-minute wait for the surface to reach max firmness after selecting the Supine Position or Prone Position Mode?
No. During this time, the Automatic Pressure Adjustment is inactive and will not be detecting the patient's weight.
Any recommendations on the number of cells to deflate for each section and for heel relief?
Deflation should follow the location of the patient's vulnerable areas. Our recommendations are:
Head section (supine): 1 cell between cell No. 1 to No. 3
Head section (prone): All cells between cell No. 1 to No. 3
Torso section: 2 cells between cell No. 5 to No. 15
Lower leg section: 1 cell between cell No. 16 to No. 21
Heel relief: Deflate cells that the heel sits on using the knobs on the side of the mattress.
What does the Shoulder Lifting Mode do?
The Shoulder Lifting Mode activates a mechanical apparatus that lifts and holds the patient's shoulders and chest upward, mimicking traditional prone positioning therapy’s manual shoulder lifting. This helps release neck pressure, preventing hyperextension injuries and body pains related to spinal deformities.
How long does Head Repositioning Mode's shoulder lifting assistance last?
Caregivers have 10 minutes to reposition the patient's head while the mechanical apparatus assists by lifting the shoulders and chest upward. After 10 minutes, the mode automatically deactivates and returns to initial settings. Caregivers can cancel anytime during the procedure through the pump's interface.
How does Optima Prone allow a single-caregiver to complete head repositioning during prone positioning therapies?
The Shoulder Lifting Mode not only lifts and supports the patient's shoulder and chest upwards but also deflates the area below the chin, creating space for the caregiver to secure a steady hold and turn the head while safely managing and preventing airway tubing obstructions.
Does it automatically switch to alternating pressure after the Supine Position Mode or Prone Position Mode finishes?
Yes. Alternating pressure will automatically take over once the Supine Position Mode or Prone Position Mode deactivates after 20 minutes of operation.
What happens if the number of deflated cells exceeds the recommended setting?
Apart from deflating cells for the patient's vulnerable areas, caregivers can adjust other body parts, like the abdominal area, which may protrude and experience discomfort, but with less intensity.
What happens if no power source is available due to power outages or transportation?
Optima Prone's Transport Mode includes:
An optional battery pack that provides alternating pressure relief for up to 6 hours.
The standard 24-hour Wellell mattresses remain inflated (if individual air cells are not adjusted).
What materials are the air cells made from?
All air cells are made from Thermoplastic Polyurethanes (TPU), which resist breakdown when in contact with water (hydrolysis), are soft to touch, and reduce friction and noise during patient movements.
Wellell Manufacturer's Product Warranty
Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.
Return and Refund Policy
Cancellations & Refunds: At First Class Mobility we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 307-243-4414, or the chat in the bottom right, or email support@firstclassmobility.comat any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include:
Dundalk Lesiurecraft. No returns accepted/.The Order Cancellation and Change Policy includes: Cancellations without penalty up to 14 days from order entry; a $75 fee applies thereafter and orders can't be cancelled within 7 days of the ship date.
Post-shipping address changes incur a $250 fee. For Canadian Timber Collection, dealers have 24 hours for a $75 change fee.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns.
All our products are sourced directly from our manufacturers and partner brands. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Due to significantly increasing LTL/freight shipping costs, any outright returns will incur a 25% restocking fee plus the cost of in/out shipping, and a 2.9% transaction fee. If you are replacing the product with another item, we may be able to help cover some of the associated costs, depending on the product.
Please note, certain products listed below are non-returnable and non-refundable. Under specific circumstances, we can consult with the manufacturers to see if a return is feasible. If the manufacturer agrees to a return, a restocking fee, both-way shipping costs, and a 2.9% transaction fee will apply regardless. This comprehensive policy ensures that we can continue providing high-quality service while managing the increased logistics costs effectively.
First Class Mobility offers a 30-day return policy for unused items in their original packaging. As authorized partners with various brands, please note that some brands have their own return policies.
EWheels allows returns within 14 days, provided the item is unopened, unused, and in its original packaging.
Products manufactured by these Vendors are Non-Returnable:
Company List
AFIKIM
Assured Comfort
Charme Tech
Dawn House
Green Transporter
Immersus
Medacure Inc
Pushpak Motors
Prius Healthcare
ROHO
Scoota Trailer
SleepSafe Beds
Journey - The Perfect Sleepchair (custom made to order)
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
Adjustable Beds
Hospital Beds - (cannot be returned - special order item)
Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
Wheelchair Cushions
Specificied Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.
Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The First Class Mobility default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
Missed Delivery and Return Policy
In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:
A 25% restocking fee of the product's total purchase price.
Outbound and return shipping costs associated with the delivery attempt.
We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Wellell Optima Prone Alternating Pressure Mattress Brochure