Procare Elite Alternating Pressure Mattress System With Low Air Loss by Wellell

The Procare Elite Pressure Injury Prevention Mattress by Wllell is specifically designed to benefit high to very high-risk patients, providing gentler, softer pressure relief and skin moisture control, especially for hypersensitive individuals. By offering gentle yet firm pressure redistribution, the mattress helps reduce discomfort and prevent skin damage, ensuring patients stay more comfortable and at lower risk of developing pressure injuries.

The Procare Elite mattress is available in three sizes: 79"L x 36", 42" or 48"W x 8" H, offering flexibility for different patient needs. It supports a maximum patient weight of 440 lbs for the 35" width model and up to 1,000 lbs for the 42" and 48" width models, ensuring durability and comfort for a wide range of users. 

Essential Pressure Relief for High-Risk Patients

The Procare Elite Bed Mattress System is ideal for patients at high to very high risk of pressure ulcers. It features ventilated low air loss for comfort and a cell-on-cell bladder design to prevent bottoming out. Its unique heel relief function offers extra protection for sensitive areas, and five treatment modes allow tailored care to meet individual patient care.

Features and Benefits

• Cell-on-Cell Bladder: Bottom cells provide essential support to prevent bottoming out in case of power failure.
• Heel Relief Function: Deflates a single cell to float the heels with zero pressure.
• Ventilated Low Air Loss: Wicks away moisture, enhancing patient comfort.
• CPR Valve: Rapidly deflates the mattress in emergencies.
• Zipper-All-Around Cover: Reduces fluid entry and is easy to remove for cleaning.
• Cable Management: Ensures a safe and organized setup.
• Quick Connector: Instantly switches to a static air mattress for transport.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Documents

Wellell Procare Elite Product Brochure

Procare Elite Specifications

Warranty Information

• The Wellell Procare Elite come with a 12-month warranty against manufacturing defects.

Wellell Manufacturer's Product Warranty


Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.

Order Processing 

Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.

Stock availability is confirmed after purchase:

• In stock: Your order will be prepared and shipped.

• Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.

After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.

Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.

Condition of Returns

Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.

How to Request

All return, refund, or exchange requests must be submitted in writing to
📧 support@firstclassmobility.com

Pre-Orders & Backorders

Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.

Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.

Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.

If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.

Final Sale Items

The following categories are non-returnable and non-refundable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility accessories

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries & Refused Shipments

Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand.
We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.

After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.

Chargebacks & Disputes

If you experience any issues with your order, please contact us first so we can assist.

By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.

Agreement & Disclaimer

By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.

All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.