Serene Air Low Air Loss Mattress System – Advanced Pressure Relief, Alternating Therapy by Wellell

The Serene Air Low-Air-Loss Mattress by Wellell is designed to prevent pressure injuries in high-risk patients, especially those with hypersensitive skin. It offers gentle pressure relief for optimal comfort and uses low-air-loss technology to control skin moisture, reducing the risk of damage. The mattress provides effective skin ventilation and soft pressure redistribution to protect against injuries common in nursing homes. 

This mattress system has a dimension of 79" length and 3 available width 36",42" or 48" with 8" depth with an additional 2" foam layer for extra support, and can carry up to 926 lbs capacity. The operating cycle can be set to 10, 15, 20, or 25 minutes for customized pressure relief. Available in 4-Way Stretch PU Cover or Quilted Cover.

Improved Comfort and Circulation

The Serene Air Low Air Loss Mattress enhances blood circulation and comfort for sensitive patients. Its pulsation feature uses gentle and firm presses to prevent tissue damage and reduce pressure injury risks. A powerful blower inflates the mattress in under 2 minutes while managing heat and moisture. A foam pad underneath the air cells adds cushioning, provides pressure relief, and prevents bottoming out.

Serene Air 5-Therapy Modes

• Max Firm Mode: Provides maximum firmness for short periods. Assists in patient positioning, transferring, or performing medical examinations. Ensures stability and safety during activities like rehabilitation or patient movement.

• Alternating Pressure Mode: Redistributes pressure by inflating and deflating air cells alternately. Ideal for preventing and managing pressure injuries by relieving sustained pressure on vulnerable areas like bony prominences.

• Static Mode: Maintains a steady and evenly distributed air pressure across the mattress. Provides consistent support for patients who cannot tolerate movement caused by alternating pressure, enhancing comfort during rest or sleep.

• Seat Inflation Mode: Offers targeted pressure redistribution for seated patients by inflating specific areas of the mattress. Useful for patients who spend prolonged periods sitting, such as in a reclined or upright position, reducing pressure on the sacral area to prevent pressure injuries.

• Pulsation Mode: Delivers gentle, rhythmic pressure changes to mimic a massage-like effect. Improves blood circulation, reduces tissue stress, and enhances patient comfort, especially for hypersensitive or immobile patients during recovery or sleep.
  

Features and Benefits

• Gentle Pulsation Technology: Provides soft, firm presses to enhance blood circulation, improving comfort for hypersensitive patients while preventing tissue damage.

• True Low Air Loss Blower: Effectively manages heat and moisture at the skin interface, significantly reducing the risk of pressure injuries.

• Rapid Inflation System: Inflates the mattress in under 2 minutes, saving time and optimizing workflow for caregivers.

• Triple-Layer Cushioning: Combines air cells, foam, and adjustable seat inflation to prevent bottoming out, ensuring enhanced safety and comfort.

• Foam Pad Support: Underneath the air cells, this pad provides added cushioning and pressure relief, further enhancing patient comfort.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Documents

Wellell Serene Air Low Air Loss Product Brochure

Specification

Warranty Information

• Most products on our Wellell website come with a 12-month warranty against manufacturing defects. 

Wellell Manufacturer's Product Warranty


Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.

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Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

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Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

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Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

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