Dolphin FIS System – Advanced Pressure Redistribution Mattress by Joerns Healthcare

Prevent and Treat Pressure Ulcers with Proven Fluid Immersion Technology

The Dolphin Fluid Immersion  Simulation (FIS) System by Joerns Healthcare is an advanced pressure redistribution mattress designed to solve one of the biggest challenges in patient care: pressure ulcers. Traditional support surfaces force the body into unnatural positions, creating pressure points that restrict blood flow and damage tissue. The Dolphin FIS Mattress System works differently. By simulating the effects of floating in water, it redistributes pressure evenly across the entire body, maintaining near-normal circulation and protecting fragile skin.

This technology is scientifically proven to help prevent and heal pressure ulcers up to Stage 4. It is especially effective for patients who cannot be turned or repositioned due to medical conditions, as well as for those recovering from flaps and grafts.

Smarter Technology for Better Patient Outcomes

At the core of the Dolphin system is the AutoVector Control Module, which continuously analyzes each patient’s weight, shape, and movement. The mattress automatically adjusts more than 100 times per second, creating a personalized immersion profile that reduces strain on soft tissue and minimizes shear forces. This process not only enhances comfort but also improves blood flow and oxygenation, both of which are critical for wound healing.

Unlike air or foam surfaces that require frequent manual intervention, Dolphin provides consistent support without constant repositioning. This reduces caregiver workload, lowers the risk of staff injury, and allows more time to focus on overall patient care.

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How the Dolphin FIS Mattress System Works

1. Immersion Simulation – The system calculates the patient’s unique body profile and creates a near-weightless state, evenly distributing pressure.

2. Dynamic Monitoring – Sensors continuously track movement, adjusting the surface instantly to maintain therapeutic support.

3. Improved Tissue Health – By minimizing pressure and shear, Dolphin helps maintain circulation, oxygenation, and tissue integrity.

Features That Set Dolphin Apart

The Dolphin FIS System is designed for both clinical effectiveness and ease of use. Key features include:

• Advanced pressure redistribution that eliminates high-pressure points.

• Support for faster healing by maintaining circulation and tissue perfusion.

• 12-hour battery backup for safe patient transport and uninterrupted therapy during power outages.

• Quick CPR deflate function for emergency readiness.

• Quiet operation to maintain a calm, healing environment.

• V-Matt option with CairEdge padding and a built-in safety cell for step-deck bed frames.

Transforming Care for High-Risk Patients

The Dolphin FIS System addresses the root causes of pressure injuries. By minimizing tissue deformation, maintaining blood flow, and providing automatic real-time adjustments, it helps patients heal faster and stay comfortable.

Note: Clinical guidelines from Joerns should be used as recommendations, with final decisions made by healthcare professionals based on each patient’s needs.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Dolphin Size Options 

Note: This mattress system does not include a bed. Please check our Joerns Healthcare or Homecare Bed collection to find a compatible bed frame. For complete set visit here, DolphinCare FIS Integrated Bed System.

Dolphin FIS System Documents

Dolphin FIS System User Manual

Dolphin FIS System Product Brochure

Dolphin FIS System Therapy Surface SpecSheet

Original Research Clinical Science

Dolphin FIS System Specifications

Warranty Information

• The Dolphin Fluid Immersion Simulation (FIS) System provides a 2-year warranty on the mattress and its electronic components (compressors, valves, circuit boards, hoses, and couplers). 

Dolphin Mattress Product Video

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.