The Dolphin Fluid Immersion Simulation (FIS) Therapy Mattress by Joerns Healthcare is a high-quality pressure relief mattress designed for superior patient comfort and care. Measuring 82"L x 35"W x 10"H, it supports 500lbs patient's at risk of pressure injuries by using Fluid Immersion Simulation (FIS) technology to reduce pressure points and improve blood flow. This advanced system helps prevent sores, speeds up healing, and enhances overall recovery, making it ideal for post-surgical and long-term care.
Dolphin FIS Mattress Advanced Pressure Relief for Optimal Patient Care
This therapy surface features automatic pressure adjustments, adapting to the patient’s weight, shape, and movement for customized support. Its quiet operation creates a peaceful environment, while its lightweight design fits most hospital and homecare beds. A long with the AutoVector control unit that you can purchase it separately, it allows caregivers to adjust settings effortlessly. With low maintenance requirements, the Dolphin FIS Therapy mattress is a reliable solution for advanced wound care and pressure injury prevention.
For a complete set, pair the Dolphin Fluid Immersion Simulation Mattress with the AutoVector Control Unit. Visit here: Dolphin FIS Mattress System
Features and Benefits
Fluid Immersion Simulation (FIS) Technology – Mimics the sensation of floating in fluid to reduce pressure points and improve circulation.
Automatic Pressure Adjustments – Continuously adapts to the patient’s weight, shape, and movement for personalized support.
Advanced Pressure Redistribution – Helps prevent and manage pressure injuries by minimizing shear and tissue deformation.
Seamless Compatibility – Designed to integrate with most hospital and homecare bed frames.
Low Maintenance Design – Built for durability with minimal upkeep required.
Improved Wound Healing Support – Promotes healthy blood flow and faster recovery for patients with pressure ulcers or post-surgical wounds.
Lightweight and Flexible Structure – Makes it easy to transport and install.
Clinically Proven Performance – Trusted by healthcare professionals for advanced wound care and pressure injury prevention.
The Dolphin Fluid Immersion Simulation (FIS) System provides a 2-year warranty on the mattress. The warranty covers defects in materials and workmanship under normal use but does not cover damage from misuse.
Product Video
Warranty Information
The Dolphin Fluid Immersion Simulation (FIS) System provides a 2-year warranty on the mattress. The warranty covers defects in materials and workmanship under normal use but does not cover damage from misuse.
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
In stock? We ship it.
Out of stock/backorder? We’ll contact you with options:
Estimated restock date
Alternative product
Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that plans can change, and we’ll do our best to accommodate.
Within 24 hours of placing your order: Free cancellation.
Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.
After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,
Custom orders: Cannot be canceled once processing has begun.
Please note:
Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.
Refunds are only issued within 7 days of purchase.
Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.
All cancellations must be submitted in writing.
Pre-Orders Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.
💵 Refunds
Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.
🔁 Returns (Exchanges)
Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:
Item must be unused, in original packaging, with all accessories and documents
A 25% restocking fee applies
Shipping costs (both ways) are non-refundable and the customer’s responsibility
🚫 Non-Returnable Items
Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):
Non-Refundable Categories
Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:
Beds
Batteries and Chargers
All Lifts (including Residential and Vehicle Lifts)
Lift Chairs, Geri Chairs, and Patient Room Chairs
Mattresses
Mobility Accessories
Patient Lifts
Red Light Therapy Devices
Wheelchair Cushions and Support Surfaces
Slings
Vehicle Lifts
All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)
➡️ For the full list of non-returnable brands, please [click here].
⚠️ Defective or Damaged Items
If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost toyou. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.
If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:
A 25% restocking fee will be deducted
Shipping costs (both ways) are non-refundable and the customer’s responsibility
Damage not reported within 24 hours may not be eligible for a claim.
📭 Missed Deliveries
Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)
Large freight deliveries arenot usually returned to sender. They will be dropped off at the delivery address you provide.
You will be giventracking details to monitor your shipment.
We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.
Returns to Sender
If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.
You are also responsible for both outbound and return shipping costs in such cases.
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
Proof of purchase
Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
Inspect your package upon delivery and report any damage within 24 hours
You are responsible for return/exchange shipping costs
Returns must be unopened and unused
Orders that have shipped are not eligible for a full refund
Refunds will be adjusted for shipping, handling, and a 25% restocking fee
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Disclaimer All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.
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Dolphin FIS Mattress User Manual