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PRO Matt Plus Mattress – Advanced Pressure Relief and Patient Comfort
The PRO Matt Plus Mattress by Joerns Healthcare is a high-quality, non-powered therapeutic mattress designed to enhance patient comfort and support. Its unique combination of air and foam cells is strategically zoned to mimic the pressure relief of a low air loss mattress system, helping to reduce the risk of pressure injuries. This mattress can hold up to 500lbs capacity. Available in multiple mattress size options.
Unlike traditional air mattresses, it requires no pump or maintenance—automatically re-inflating in key areas like the shoulders, torso, and feet without caregiver intervention. For added safety, an option with raised side walls is available, providing extra security and helping to prevent falls.
PRO Matt Plus – Easy Care Pressure Relief Mattress
The PRO Matt Plus Mattress offers simple, effective pressure relief with a self-calibrating system that requires no manual inflation. The standard waterproof nylon cover provides a smooth, low-friction surface to protect the patient's skin. For added comfort, a stretch cover option is available, offering more flexibility and a snug fit. The mattress needs minimal maintenance, only requiring regular surface cleaning, making it a reliable choice for caregivers.
PRO Matt Plus Mattress Features and Benefits
Patient Security: Enhances patient safety, even when optional raised sidewalls are not used.
Cut-Out Design: Facilitates easy ingress/egress, allowing for smooth patient transfers.
Self-Calibrating System: Requires no manual inflation, ensuring easy setup and use.
Waterproof Nylon Therapy Cover: Offers a low-friction, low-shear surface, reducing skin irritation and enhancing comfort.
Optional Raised Sidewalls and Stretch Cover: Raised sidewalls for added safety, and stretch cover for improved flexibility and a snug fit.
Maintenance-Free: Only requires normal surface cleaning, reducing caregiver workload.
Non-Powered Use: Functions without a control unit for simple, low-maintenance therapy.
Alternating Pressure Therapy: Converts to alternating pressure therapy with the attachment of an optional control unit as needed.
Four-Zone System: Four zones (head, shoulder, torso, and foot) with inner air core, mimicking the pressure profile of a low air loss mattress.
Viscoelastic Topper: One-inch topper enhances pressure redistribution, providing extra comfort for the patient.
Clinical Indications
The PRO Matt Plus is a reactive surface designed to provide optimal pressure relief for patients at risk of developing pressure injuries. It helps prevent and treat Stage 1 and 2 pressure injuries and can also assist in the treatment of uncomplicated Stage 3 and 4 pressure injuries, especially for patients who need to be turned frequently. For Stage 3 or 4 injuries, caregivers should reposition the patient off the pressure wound at least twice.
When used with the optional pump, the PRO Matt Plus becomes an active surface with alternating pressure, which helps further relieve pressure and improve circulation, aiding in the treatment of uncomplicated Stage 3 or 4 pressure injuries. These guidelines are recommendations, and the final decision should be based on the individual patient's needs, as assessed by the clinician. You can check this also for a set of mattress system Pro Matt Plus Mattress System.
Mattress: Covered for 2 years against defects in materials and workmanship.
Cover & Electromechanical Components (compressors, valves, circuit boards, hoses, couplers): Covered for 1 year under normal use.
Product Video
Warranty Information
Mattress: Covered for 2 years against defects in materials and workmanship.
Cover, Electromechanical Components (compressors, valves, circuit boards, hoses, couplers): Covered for 1 year under normal use.
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
In stock? We ship it.
Out of stock/backorder? We’ll contact you with options:
Estimated restock date
Alternative product
Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that things change. Here's our cancellation policy:
Within 24 hours: Free cancellation
After 24 hours: Subject to a 10–25% restocking fee depending on the brand
Custom orders: Cannot be cancelled once processing begins
If your order has already shipped, it cannot be canceled.
Please contact us as soon as possible to cancel: 📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat
🔁 Returns & Refunds
Returns are accepted within 30 days, subject to the following:
Return Requirements:
Item must beunused, in original packaging, with all accessories and documents
Subject to25% restocking fee
Shipping costs (both ways) are non-refundable and paid by the customer
Return Process:
Contact us to get aReturn Authorization. Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.
🚫 Non-Returnable Items
Some products cannot be returned due to hygiene, customization, or manufacturer policies.
Non-Returnable Categories:
Adjustable Beds
Hospital Beds (special order)
Mattresses (custom/hygiene item)
Red Light Therapy Devices
Wheelchair Cushions & Support Surfaces
Certain scooter and wheelchair brands are non-returnable due to manufacturer policies. These include brands like Discover Your Mobility, PET Scooters, and EWheels. – [View full list of non-returnable brands here]
For a full list of non-returnable brands, click here.
🚚 Shipping & Delivery
Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted. Orders from Canada may take longer due to customs clearance.
📦 Damages Upon Delivery
Please inspect your package immediately upon delivery. If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.
Damage not reported within 24 hours may not be eligible for a claim.
Defective Items
If a product arrives damaged or defective, we will offer a free replacement at no cost to you. The item must be returned before a replacement will be shipped; a pre-paid return label will be provided.
📭 Missed Deliveries
If you're unavailable during delivery and the item is returned to the sender:
25% restocking fee applies
You’re responsible for both outbound and return shipping costs
To avoid this, contact the freight carrier or our team to reschedule your delivery.
🎁 BOGO Promotions
For Buy One, Get One offers:
Both items must be returned for a full refund
If only one is returned, store credit or a replacement will be offered
Return shipping and restocking fees may still apply
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
Proof of purchase
Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
Inspect your package upon delivery and report any damage within 24 hours
You are responsible for return/exchange shipping costs
Returns must be unopened and unused
Orders that have shipped are not eligible for a full refund
Refunds will be adjusted for shipping, handling, and a 25% restocking fee
Pro Matt Plus Mattress User Manual