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PRO Matt Plus Mattress – Advanced Pressure Relief and Patient Comfort
The PRO Matt Plus Mattress by Joerns Healthcare is a high-quality, non-powered therapeutic mattress designed to enhance patient comfort and support. Its unique combination of air and foam cells is strategically zoned to mimic the pressure relief of a low air loss mattress system, helping to reduce the risk of pressure injuries. This mattress can hold up to 500lbs capacity. Available in multiple mattress size options.
Unlike traditional air mattresses, it requires no pump or maintenance—automatically re-inflating in key areas like the shoulders, torso, and feet without caregiver intervention. For added safety, an option with raised side walls is available, providing extra security and helping to prevent falls.
PRO Matt Plus – Easy Care Pressure Relief Mattress
The PRO Matt Plus Mattress offers simple, effective pressure relief with a self-calibrating system that requires no manual inflation. The standard waterproof nylon cover provides a smooth, low-friction surface to protect the patient's skin. For added comfort, a stretch cover option is available, offering more flexibility and a snug fit. The mattress needs minimal maintenance, only requiring regular surface cleaning, making it a reliable choice for caregivers.
PRO Matt Plus Mattress Features and Benefits
Patient Security: Enhances patient safety, even when optional raised sidewalls are not used.
Cut-Out Design: Facilitates easy ingress/egress, allowing for smooth patient transfers.
Self-Calibrating System: Requires no manual inflation, ensuring easy setup and use.
Waterproof Nylon Therapy Cover: Offers a low-friction, low-shear surface, reducing skin irritation and enhancing comfort.
Optional Raised Sidewalls and Stretch Cover: Raised sidewalls for added safety, and stretch cover for improved flexibility and a snug fit.
Maintenance-Free: Only requires normal surface cleaning, reducing caregiver workload.
Non-Powered Use: Functions without a control unit for simple, low-maintenance therapy.
Alternating Pressure Therapy: Converts to alternating pressure therapy with the attachment of an optional control unit as needed.
Four-Zone System: Four zones (head, shoulder, torso, and foot) with inner air core, mimicking the pressure profile of a low air loss mattress.
Viscoelastic Topper: One-inch topper enhances pressure redistribution, providing extra comfort for the patient.
Clinical Indications
The PRO Matt Plus is a reactive surface designed to provide optimal pressure relief for patients at risk of developing pressure injuries. It helps prevent and treat Stage 1 and 2 pressure injuries and can also assist in the treatment of uncomplicated Stage 3 and 4 pressure injuries, especially for patients who need to be turned frequently. For Stage 3 or 4 injuries, caregivers should reposition the patient off the pressure wound at least twice.
When used with the optional pump, the PRO Matt Plus becomes an active surface with alternating pressure, which helps further relieve pressure and improve circulation, aiding in the treatment of uncomplicated Stage 3 or 4 pressure injuries. These guidelines are recommendations, and the final decision should be based on the individual patient's needs, as assessed by the clinician. You can check this also for a set of mattress system Pro Matt Plus Mattress System.
Mattress: Covered for 2 years against defects in materials and workmanship.
Cover & Electromechanical Components (compressors, valves, circuit boards, hoses, couplers): Covered for 1 year under normal use.
Product Video
Warranty Information
Mattress: Covered for 2 years against defects in materials and workmanship.
Cover, Electromechanical Components (compressors, valves, circuit boards, hoses, couplers): Covered for 1 year under normal use.
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
In stock? We ship it.
Out of stock/backorder? We’ll contact you with options:
Estimated restock date
Alternative product
Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that plans can change, and we’ll do our best to accommodate.
Within 24 hours of placing your order: Free cancellation.
Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.
After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,
Custom orders: Cannot be canceled once processing has begun.
Please note:
Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.
Refunds are only issued within 7 days of purchase.
Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.
All cancellations must be submitted in writing.
Pre-Orders Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.
💵 Refunds
Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.
🔁 Returns (Exchanges)
Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:
Item must be unused, in original packaging, with all accessories and documents
A 25% restocking fee applies
Shipping costs (both ways) are non-refundable and the customer’s responsibility
🚫 Non-Returnable Items
Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):
Non-Refundable Categories
Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:
Beds
Batteries and Chargers
All Lifts (including Residential and Vehicle Lifts)
Lift Chairs, Geri Chairs, and Patient Room Chairs
Mattresses
Mobility Accessories
Patient Lifts
Red Light Therapy Devices
Wheelchair Cushions and Support Surfaces
Slings
Vehicle Lifts
All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)
➡️ For the full list of non-returnable brands, please [click here].
⚠️ Defective or Damaged Items
If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost toyou. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.
If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:
A 25% restocking fee will be deducted
Shipping costs (both ways) are non-refundable and the customer’s responsibility
Damage not reported within 24 hours may not be eligible for a claim.
📭 Missed Deliveries
Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)
Large freight deliveries arenot usually returned to sender. They will be dropped off at the delivery address you provide.
You will be giventracking details to monitor your shipment.
We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.
Returns to Sender
If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.
You are also responsible for both outbound and return shipping costs in such cases.
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
Proof of purchase
Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
Inspect your package upon delivery and report any damage within 24 hours
You are responsible for return/exchange shipping costs
Returns must be unopened and unused
Orders that have shipped are not eligible for a full refund
Refunds will be adjusted for shipping, handling, and a 25% restocking fee
Live Chat: Available on the bottom-right of our site
Disclaimer All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Pro Matt Plus Mattress User Manual