Joerns Healthcare PRO Matt Plus Mattress Only

PRO Matt Plus Mattress – Advanced Pressure Relief and Patient Comfort

The PRO Matt Plus Mattress by Joerns Healthcare is a high-quality, non-powered therapeutic mattress designed to enhance patient comfort and support. Its unique combination of air and foam cells is strategically zoned to mimic the pressure relief of a low air loss mattress system, helping to reduce the risk of pressure injuries. This mattress can hold up to 500lbs capacity.

Unlike traditional air mattresses, it requires no pump or maintenance—automatically re-inflating in key areas like the shoulders, torso, and feet without caregiver intervention. For added safety, an option with raised side walls is available, providing extra security and helping to prevent falls.

PRO Matt Plus Mattress Features and Benefits

• Patient Security: Enhances patient safety, even when optional raised sidewalls are not used.
• Cut-Out Design: Facilitates easy ingress/egress, allowing for smooth patient transfers.
• Self-Calibrating System: Requires no manual inflation, ensuring easy setup and use.
• Waterproof Nylon Therapy Cover: Offers a low-friction, low-shear surface, reducing skin irritation and enhancing comfort.
• Optional Raised Sidewalls and Stretch Cover: Raised sidewalls for added safety, and stretch cover for improved flexibility and a snug fit.
• Maintenance-Free: Only requires normal surface cleaning, reducing caregiver workload.
• Non-Powered Use: Functions without a control unit for simple, low-maintenance therapy.
• Alternating Pressure Therapy: Converts to alternating pressure therapy with the attachment of an optional control unit as needed.
• Four-Zone System: Four zones (head, shoulder, torso, and foot) with inner air core, mimicking the pressure profile of a low air loss mattress.
  
• Viscoelastic Topper: One-inch topper enhances pressure redistribution, providing extra comfort for the patient.
  

Clinical Indications

The PRO Matt Plus is a reactive surface designed to provide optimal pressure relief for patients at risk of developing pressure injuries. It helps prevent and treat Stage 1 and 2 pressure injuries and can also assist in the treatment of uncomplicated Stage 3 and 4 pressure injuries, especially for patients who need to be turned frequently. For Stage 3 or 4 injuries, caregivers should reposition the patient off the pressure wound at least twice.

When used with the optional pump, the PRO Matt Plus becomes an active surface with alternating pressure, which helps further relieve pressure and improve circulation, aiding in the treatment of uncomplicated Stage 3 or 4 pressure injuries. These guidelines are recommendations, and the final decision should be based on the individual patient's needs, as assessed by the clinician. You can check this also for a set of mattress system Pro Matt Plus Mattress System.

Documents

Pro Matt Plus Mattress User Manual

Pro Matt Plus Mattress Product Brochure

Pro Matt Plus Mattress SpecSheet

Pro Matt Plus Mattress Healthcare Brochure

Pro Matt Plus Mattress Specifications

Warranty Information

• Mattress: Covered for 2 years against defects in materials and workmanship.
• Cover & Electromechanical Components (compressors, valves, circuit boards, hoses, couplers): Covered for 1 year under normal use.

Product Video

Warranty Information

Mattress: Covered for 2 years against defects in materials and workmanship.
Cover, Electromechanical Components (compressors, valves, circuit boards, hoses, couplers): Covered for 1 year under normal use.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.